Redefining the end-to-end passenger experience | Independent news and events
News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.
Travellers flying from Heathrow Airport can now use the app to pre-order F&B, before collecting their order from a dedicated point within the terminal.
easyJet’s ‘Hands Free’ baggage service allows passengers to check in their hand luggage at a bag drop desk, where the bag will be tagged as priority.
Passengers will be able to purchase products from multiple airport retailers and collect all of their items from a single collection point at the airport.
The ‘BARTA’ initiative could create up to €800,000 in Wizz Air Café sales, and boost revenues for Budapest Airport and Heinemann Duty Free.
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Customers of Lufthansa Group will now be able to pay with Amadeus Airport Pay for ancillary services while checking in.
Fraport and Gebr. Heinemann have agreed to establish a joint venture that will run a total of 27 duty free and travel retail stores at Frankfurt Airport.
Fraport’s Kai Schmidhuber speaks to FTE about the Multichannel project and how the combination of stationary retailing and digitalisation is proving key to driving sales.
FTE speaks to Seateroo, SeatBoost and Seatfrog to find out how important mobile apps are becoming as a source of ancillary revenue for airlines.
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Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.
Lufthansa’s passengers can now download digital newspapers and magazines and reserve items to purchase on board before they even start their journey.
Passengers flying from Gatwick Airport’s South Terminal will be able to download a selection of movies to their smartphones and tablets ahead of departure.
The so-called “Digiboo Zones” allow passengers to browse and download movies and TV shows to their personal electronic devices ahead of departure.
The digital smart screens in the baggage reclaim hall include a “journey comparison generator”, which displays the various onward travel options.
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