Author Archives: Future Travel Experience

Indianapolis Airport adds new customer service ‘robot’

Passenger Services & Wayfinding // Oct 2014 // No Comments

Customer service ‘robot’ now roaming the terminal at Indianapolis Airport

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

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Outstanding FTE Asia ‘On the Ground’ line-up announced

FTE Asia agenda: AirAsia, Qatar Airways, Air NZ and many more

Air China unveils four-class 747-8 Intercontinental with cultural cabin design

Thomson adds family booths, connected crew and bespoke IFE

Nok Air offers free Wi-Fi on 737-800 ahead of wider rollout

ANA to expand onboard Wi-Fi offering in 2015

Etihad completes connectivity rollout across 777 fleet

Passenger Connectivity // Oct 2014 // No Comments

Etihad completes connectivity rollout across 777 fleet

Etihad Airways – winner of the ‘Best Up in the Air Experience’ at the FTE Awards 2014 – now offers Wi-Fi, mobile services and live TV on all 24 of its Boeing 777s.

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BA teams up with AirPortr to offer baggage collection at LCY

Registration open for FTE Asia 2014, 1-3 Dec, Kuala Lumpur

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