Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.
A number of leading industry figures from Asia and beyond will share their passenger-focused plans and visions in Kuala Lumpur from 1-3 December 2014.
Qatar Airways, AirAsia, Air New Zealand, airlinetrends.com, Star Alliance, LIFT, Saudia, Oman Air, Fast Future and Honour Branding are confirmed to speak in KL.
Air China has taken delivery of its first 747-8 Intercontinental, which is configured in a four-class layout and has a culturally inspired cabin interior.
Family Booths, Duo-seating, iPad-equipped crew, an onboard snack bar and destination-related bookings via the IFE system are among the many innovations.
Thai low-cost carrier Nok Air has switched on its free Wi-Fi on one of its 737-800s, and a wider rollout is planned once the service has been fine-tuned.
All Nippon Airways has announced that its ANA Wi-Fi Service will be available on around 60 international and 100 domestic aircraft by the end of 2015.
Etihad Airways – winner of the ‘Best Up in the Air Experience’ at the FTE Awards 2014 – now offers Wi-Fi, mobile services and live TV on all 24 of its Boeing 777s.
British Airways passengers arriving at London City Airport from Edinburgh and Glasgow can make use of the Carousel Collection and onward delivery services.
Registration is now open for FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December – limited number of discounted rooms available.