We explore some of the less expensive, but equally effective, solutions to improve the airport experience from the likes of London Heathrow, Lufthansa, Air France-KLM and Helsinki Airport. Read full article »
Virgin Galactic Commercial Director Stephen Attenborough discusses the passenger experience onboard SpaceShipTwo and how the company aims to take long-haul travel above the Earth’s atmosphere. Read full article »
FTE spoke to Giorgio Medici, Customer Care Manager at SEA Aeroporti di Milano, about the company’s investment in mobile technology to enhance the end-to-end travel experience. Read full article »
Matt Muta, Global Hospitality and Travel Managing Director at Microsoft, spoke to FTE about how mobile technology will revolutionise the onboard passenger experience. Read full article »
FTE reports on Schiphol’s plans to revolutionise airport security, the Qatar Airways end-to-end passenger experience and plans for a Checkpoint of the Future standard. Read full article »
FTE spoke to Gatwick Airport’s Nikki Barton, Amadeus’ Patricia Simillon and PhoCusWright’s Norm Rose about minimising the impact of delays on air travellers.
FTE spoke to Emirates’ Patrick Brannelly about the airline’s plans to offer free in-flight Wi-Fi within five years and live television onboard all flights.
FTE caught up with Boeing Company’s Rachelle Ornan to find out what the aircraft manufacturer has planned and what we can expect of the future onboard experience.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.