Abu Dhabi, Dubai, Hamad and King Abdulaziz international airports are all making huge investments with the aim of creating a best-in-class experience.
IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.
Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.
FTE explores how airlines and tourism authorities can use wearable technology, like Oculus Rift, to create a new source of in-flight entertainment and revenue.
Heathrow Airport’s CEO, CIO, COO and T2 Operations and Programme Director discuss how the airport smoothly transferred 26 airlines into the new Terminal 2.
Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.
U.S. Customs and Border Protection’s Daniel Tanciar discusses the impact of Automated Passport Control, Mobile Passport Control and dedicated airport action plans.