Aéroport de Québec inc’s Marc-André Bédard explains why self-service check-in and bag drop are key to the creation of the flexible, future-proof terminal.
FTE takes a look at the progress being made on real-time aircraft tracking and considers the obstacles to widespread adoption.
Star Alliance’s Justin Erbacci discusses the new Alliance IT hub for baggage and the creation of standardised process for self-service and automation.
According to SITA, blockchain technology could hold the key to cross-border single secure travel identification via a single passenger token.
Gatwick Airport’s Abhi Chacko tells FTE how the Airport Community app is helping to improve operational efficiency and customer experiences.
TSA Administrator Peter Neffenger outlines how inspiration from European airports and closer collaboration with US airports will help drive improvements.
FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
BA, Lufthansa and Air France-KLM among European airlines set to benefit from the latest generation of onboard connectivity solutions.
Why airlines, airports and their partners must foster an innovation culture, embrace data sharing, share responsibility and risk, and take action today.
A round-up of the highlights and key discussion points from Future Travel Experience Europe 2016, which explored the theme “Passenger Experience 2025”.