Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.
U.S. Customs and Border Protection’s Daniel Tanciar discusses the impact of Automated Passport Control, Mobile Passport Control and dedicated airport action plans.
FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.
View our picture round-up of FTE Global 2014, which included ‘On the Ground’ and ‘Up in the Air’ conferences, our biggest ever exhibition and a fantastic social programme.
Virgin Atlantic, SITA, Droiders and JAL outline why wearable technology has an important role to play in improving the passenger experience.
Hilton Worldwide’s Josh Weiss outlines the company’s smartphone strategy and explains how Hilton can work with airlines to improve the end-to-end travel experience.
FTE explores how airports and airlines could make use of the new Apple Watch to improve the passenger experience through wearable technology.
FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.