FTE speaks to IATA’s Andrew Price about the new Resolution 753 on baggage tracking, and explores what airlines and airports need to do to prepare.
Azran Osman Rani, CEO of AirAsia X, discusses how the carrier is exploring a Skycouch-style seating option and shares his thoughts on in-flight connectivity.
SITA Lab’s Renaud Irminger and Virgin Atlantic’s Tim Graham share their thoughts on what Google’s announcement means for the air transport industry.
FTE looks at how Heathrow, Gatwick, London Stansted and London City airports are investing heavily in enhancing the airport experience for travellers.
FTE kicks off the ‘Year of Innovation’ by highlighting various ways in which airports, airlines and other stakeholders can improve the travel experience on the ground.
Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.
Luxury onboard apartments, Big Data and self-scaling onboard Wi-Fi all feature on this year’s 10 most popular ‘Up in the Air’ stories. Find out what else made the list.
Abu Dhabi, Dubai, Hamad and King Abdulaziz international airports are all making huge investments with the aim of creating a best-in-class experience.
IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.