Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.
FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.
FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.
FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.
View our picture round-up of FTE Global 2014, which included ‘On the Ground’ and ‘Up in the Air’ conferences, our biggest ever exhibition and a fantastic social programme.
Virgin Atlantic, SITA, Droiders and JAL outline why wearable technology has an important role to play in improving the passenger experience.
FTE took a tour of London Stansted Airport to find out how the £260 million transformation project is helping to improve the passenger experience.
Mary Kirby explores how the collaboration between Panasonic Avionics and Recaro, and Lufthansa Systems’ semi-embedded IFE, could impact economy class travel.
FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.