Redefining the end-to-end passenger experience | Independent news and events


Digital & Innovation Conference

Europe’s leading airline/airport technology show

6-8 June 2018


RDS, Dublin, Ireland

CO-LOCATED WITH:


40
Days
20
Hours
47
Minutes

Strategic Partners

Strategic Partner Dublin Airport
Strategic Partner APEX

Gold Sponsors

FTE ancillary gold sponsor rockwell-collins
FTE ancillary gold sponsor sita

Silver Sponsor

New for 2018

FTE Digital & Innovation Conference

Tuesday 5th June

Tuesday 5th June 09:00 - 19:00

FTE Startup Hub Live (members only)


The FTE Startup Hub has been developed to make it as easy as possible for corporate innovators and startups in the air transport and travel sector to connect both digitally and physically, engage in meaningful discussions and lay the foundations for future collaboration. Our FTE Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Learn more here.

Wednesday 6th June - Day 1


09:00 - 09:30
Registration Opens

09:30 - 10:30
Exhibition Opens


Speaker Invited

Wednesday 6th June 10:30 - 12:00

Opening Keynote Session

Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

YJ Fischer
Head of International Business Development
Virgin Hyperloop One

YJ is the Senior International Business Development Lead at Virgin Hyperloop One. She works at the intersection of business development, international policy, and law to shape market entry strategy globally. She is a seasoned lawyer and public policy professional.

Prior to joining Virgin Hyperloop One, she worked for a decade crafting policy across state, federal, and international governments. YJ served at the United States Department of State, implementing the Iran nuclear deal, and was chief of staff for the highest ranked career diplomat.

YJ received her B.A. from Barnard College and her J.D. from Columbia University. She is the recipient of numerous awards, including the State Department’s Meritorious Honor Award and Kirkland & Ellis Pro Bono Service Award.

Registration is free for airlines and discounted for airports Register now


12:00 - 13:30
Lunch in the exhibition hall


Speaker Invited

Wednesday 6th June 13:30 - 15:00

The FTE Tech Download Think Tank

A working team of industry experts will collaborate to assess a range of new and emerging technologies and report on the viability of what each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.

Goals:

  • Understand the potential of each of the technologies
  • Identify use cases for airlines, airports and their partners
  • Share best practice and lessons learned from first-movers
  • Create a final ranking of which technologies to prioritise
  • Leave the audience with a clear idea on which technologies to invest in

Technologies to be assessed:

  • AI & Machine Learning
  • Robotics, Autonomous Vehicles & Drones
  • Biometrics
  • Wearables, VR & AR
  • Big Data & Analytics
  • Internet of Things
  • Blockchain
  • Genetics
  • 5G
  • Other new tech to watch

Think Tank team members


Max Coppin
Partner Development Manager
Google
Joe-Chiu
Joe Chiu
Vice President, Digital & Commercial Systems
Changi Airport Group
Sveinn Akerlie
CIO, Head of WOW labs
WOW Air
Cathal Corcoran
Chief Information Officer (CIO)
Gatwick Airport
Karen Wells
Director, Product Management, e-commerce
Alaska Airlines

Registration is free for airlines and discounted for airports Register now


15:00 - 16:00
Coffee Break


Speaker Invited

Wednesday 6th June 16:00 - 17:30

FTE Personalisation Symposium

Personalising the passenger experience and tailoring your offer to different passenger groups and demographics

“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.

Format: Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.

Topics to be covered: Digital personal assistants, chatbots, apps, big data, privacy, etc.

Moderator’s Presentation


Brussels Airlines’ mission is “to be the most personal airline”. How is it going about achieving this in the digital age, when always-connected passengers often know more about what is happening with their flight and luggage than an airline does?

Simon Lamkin
Chief Information Officer
Brussels Airlines

Panellists


Why has IAG turned to machine learning, and the start-up community, to help drive its personalisation and revenue optimisation efforts?

Marta Martinez
Business Transformation Manager – Digital
International Airlines Group (IAG)
Azim Barodawala
CEO
Volantio

Day 1 Closing Presentation


The Amazon perspective on how technology will change travel and the secrets behind effective personalisation

Paul Armstrong
Enterprise Solutions Architect
Amazon Web Services

Registration is free for airlines and discounted for airports Register now


Speaker Invited

Wednesday 6th June 17:30 - 19:00

Networking Drinks & FTE Europe Innovation & Ancillary Awards Ceremony in the exhibition hall

The FTE Europe Innovation & Ancillary Awards return for 2018 and will recognise one European airline and one European airport for their innovation and customer experience leadership. Three FTE Ancillary Awards will also be presented, recognising the three most pioneering airlines across the world that have tapped into digital advancements to create new ancillary revenue streams throughout the passenger journey.

Registration is free for airlines and discounted for airports Register now

Thursday 7th June - Day 2


Speaker Invited

Thursday 7th June 09:00 - 09:30

Special Keynote for all participants

Applying F1™ Thinking to Aviation. Lessons learned from racing.

Jim Newton
Director
McLaren Applied Technologies
Martin Bowman
Aviation Technology Director
Deloitte

Formula 1™ racing is one of the most dynamic and high-performance sports in the world. Historically, it relied on the skills of its drivers and the engineering of its cars to bring about success. However, over the last 20 years McLaren Applied Technologies has developed world-leading real-time analytics, personalised design and performance management systems, to deliver competitive advantage.

McLaren and Deloitte have joined forces to bring together the deep industry understanding and delivery capabilities of a market-leading global consultancy with the experience of applying new technologies from a world class engineering and advanced technology business. In this session, McLaren and Deloitte will explore how predictive analytics, sensor technologies and IOT, blended with Formula 1™ thinking, are being applied by leading airlines, airports and other industry stakeholders, to improve aircraft turnaround, OTP and on-the-day operations.

Registration is free for airlines and discounted for airports Register now


Speaker Invited

Thursday 7th June 09:30 - 10:30

Second Working Session: Progressive New Approaches to Driving Innovation efforts

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Joint Presentations


KLM’S mission is to become the most innovative customer-centric and efficient European airline. So, how is it now using co-creation, in-house developed tools and new technologies such as machine learning to reimagine customer and employee experiences?

Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines
Christine-De-Lille
Christine De Lille
Professor Innovation Networks
TU Delft/THUAS

Design Thinking/Lean Startup approaches applied at GVA

Gilles Brentini
IT – Airport Innovation Manager
Geneva Airport

Registration is free for airlines and discounted for airports Register now


10:30 - 11:15
Coffee Break


Speaker Invited

Thursday 7th June 11:15 - 12:45

Innovation Labs – what has worked and what hasn’t?

In recent years, many of the world’s leading airlines and airports have launched their own Innovation Labs and Accelerators with the aim of engaging with startups and educational institutions while equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air-transport business. This session will bring together a number of the leaders of these divisions to find out their areas of focus, and the lessons learned so far.

Format: Following the moderator’s slides, the panellists will each deliver five-minute presentations on their activities before a panel discussion begins.

Moderator


Ryan Ghee
Editor
Future Travel Experience

Panellists:


Raj Singh
Managing Director
JetBlue Technology Ventures
Florian Eggenschwiler
Head of Innovation
Swissport
Serdar Gürbüz
Head of Innovation
Turkish Airlines
Sveinn Akerlie
CIO, Head of WOW labs
WOW Air
Mats Berglind
Interim Head of Innovation and Digital Innovation Manager
Swedavia

More speakers to be announced very soon

Registration is free for airlines and discounted for airports Register now


12:45 - 14:00
Lunch in the exhibition hall


Speaker Invited

Thursday 7th June 14:00 - 15:30

Third Working Session – Innovation Workshops

Following their earlier presentations, our speakers from KLM, The Hague University of Applied Sciences will lead highly interactive workshops.

Workshop


Co-creation the KLM way

Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines
Christine-De-Lille
Christine De Lille
Professor Innovation Networks
TU Delft/THUAS

Bodystorming with Swedavia

Bodystorming is a process innovation technique sometimes used in service design or as a creativity technique. The idea is to, beginning from an existing process, enhance the process by quick iterations and role-playing.

Led by


Mats Berglind
Interim Head of Innovation and Digital Innovation Manager
Swedavia

Registration is free for airlines and discounted for airports Register now


15:30 - 16:30
Coffee Break


Speaker Invited

Thursday 7th June 16:30 - 17:30

Closing Keynote Session

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

How are Ryanair’s plans to become the “Amazon of Travel” progressing?

Kenny Jacobs
Chief Marketing Officer
Ryanair

Kenny Jacobs was appointed Chief Marketing Officer in February 2014. He joined from Moneysupermarket PLC where he held the same title. He has predominantly worked in retail, having been Marketing Director for Tesco Ireland and Brand Director for Tesco UK. Prior to this he worked for German-based retailer, Metro Group in several marketing roles across Europe & Asia.

Registration is free for airlines and discounted for airports Register now


Speaker Invited

Thursday 7th June 20:00 - 22:30

The FTE Networking Party & Pub Crawl

From 8pm. Live Traditional Irish Music. Drink, Food & Craic.

Following an incredible two days of learning, networking and inspiration, FTE Dublin builds towards an exciting, fun-filled crescendo through our unique closing social event where we will take over neighbouring pubs on Dublin’s historic Dame Lane. Each location will provide a different flavour, ambience and entertainment to showcase Ireland’s famous hospitality. The night will undoubtedly live long in the memory, and help forge new relationships, and business prospects, for all.

Registration is free for airlines and discounted for airports Register now

Friday 8th June - Day 3


Speaker Invited

Friday 8th June 10:00 - 14:00

Tours & Activities

likewhere


dublin-airport-tours

Dublin City Culture Walking Tour

Our Dublin-based “Destination Inspiration Partner” LikeWhere has kindly offered delegates of FTE Europe/Ancillary the opportunity to join them for a Culture Walking Tour of Dublin City, offering a local taste of Dublin in a two-hour guided tour of the historical and cultural sights of this beautiful city.

dublin-airport


dublin-airport-tours

Dublin Airport Tours

Now fully booked

The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.

Registration is free for airlines and discounted for airports Register now

Why Dublin?


As well as being home to forward-thinking air transport industry organisations like Ryanair, Aer Lingus and daa, Dublin is an incubator for startups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

Vital Event Information

Future Travel Experience Europe 2018 is Europe’s only end-to-end airline/airport technology event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.

Event
Future Travel Experience Europe 2018
Date
- June 2018
Location
RDS, Dublin, Ireland

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