Redefining the end-to-end passenger experience | Independent news and events

This event has now ended - Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!
Please click here to view the 2018 highlights
Information on next year’s event will be announced soon. Please subscribe to our newsletter to be kept updated.
Subscribe

Future Airports & Baggage Summit

Europe’s leading airline/airport technology show

6-8 June 2018 RDS, Dublin, Ireland

CO-LOCATED WITH:

Strategic Partner FTE ancillary Strategic Partner JetBlue Technology Ventures
Strategic Partner FTE ancillary Strategic Partner JetBlue Technology Ventures
Strategic Partner Strategic Partner Dublin Airport
Strategic Partner Strategic Partner APEX

Platinum Sponsor FTE ancillary silver sponsor FLIO-LOGO

Gold Sponsor FTE ancillary gold sponsor EXLRT
Gold Sponsor FTE ancillary gold sponsor rockwell-collins
Gold Sponsor FTE ancillary gold sponsor sita
Gold Sponsor FTE ancillary gold sponsor travelaer
Gold Sponsor FTE ancillary gold sponsor Volantio

Silver Sponsor FTE ancillary silver sponsor FLIO-LOGO
Silver Sponsor FTE ancillary silver sponsor ViaSat
Bronze Sponsor Lixar-logo bronze sponsor

Future Airports & Baggage Summit

Tuesday 5th June

Tuesday 5th June 09:00 - 19:00

FTE Startup Hub Live (members only)


The FTE Startup Hub has been developed to make it as easy as possible for corporate innovators and startups in the air transport and travel sector to connect both digitally and physically, engage in meaningful discussions and lay the foundations for future collaboration. Our FTE Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Learn more here.

Wednesday 6th June - Day 1


09:00 - 09:30
Registration Opens

09:30 - 10:30
Exhibition Opens


Speaker Invited

Wednesday 6th June 10:30 - 12:00

Opening Keynote Session

Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

The importance of Future Travel Experience

Joe Leader
CEO
Airline Passenger Experience Association (APEX)

The future of travel and what consumers really want

Dalton Philips
CEO
daa

Dalton Philips, who was born in Dublin, has held a number of senior leadership roles in retail and related industries, working in 14 countries for companies including Walmart, Loblaw (Canada’s leading retailer) and Morrisons. His roles included Chief Executive of Brown Thomas Group, Chief Operating Officer of Canadian retailer Loblaw Companies and Chief Executive of Wm Morrison plc.

How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

Ryan Kelly
Head of Marketing and Communications
Virgin Hyperloop One

12:00 - 13:30
Lunch in the exhibition hall


Speaker Invited

Wednesday 6th June 13:30 - 15:00

The FTE Future Airports & Baggage Summit Opening Session

Chairman


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Putting passengers at the heart of everything

Lye Teck Tan
Executive Vice President - Airport Management
Changi Airport Group

Star Alliance has made significant investments in technology projects (such as an alliance IT hub for baggage) to help improve and align back-end systems for its 28 member airlines, to create more seamless travel experiences for its passengers. What have been the results, and lessons learned, from this effort so far?

Christian Draeger
VP Customer Experience
Star Alliance

Learnings from the public-private partnership between CBP and BA to expand the use of biometrics to streamline travel.

Raoul Cooper
Raoul Cooper
Design Manager
British Airways
Mike Hardin
Director of Policy, Entry/Exit Transformation
U.S. Customs and Border Protection Agency

15:00 - 16:00
Coffee Break


Speaker Invited

Wednesday 6th June 16:00 - 17:30

The FTE Baggage Symposium - future approaches to tagging, injecting and tracking baggage through the system

The-FTE-Baggage-Symposium

Format: Following a scene-setting presentation by the moderator, the speakers will each deliver a 10-minute presentation on how they have evolved their baggage approach, lessons learned, and where they might go next, before a panel discussion begins.

Chairman


Marta Dimitrova
Deputy Editor
Future Travel Experience

Panellists


Mark-Matthews
Mark Matthews
Director Customer Planning Operations
American Airlines
Yngvar Sundsfjord, Consultant, Avinor
Yngvar Sundsfjord
Consultant
Avinor
Pieter Stor
CEO
BAGTAG
Roel Reijnen
Portfolio Director
SITA
Esther Kersten
FLEET - Director Strategy & Sustainability
Vanderlande

Questions to consider:


  • How can we make faster progress on standards to support digital luggage developments?
  • What does the future hold for RFID?
  • How can you create a business case for e-tags and trackers?
  • How can you make a digital luggage experience possible, even at small and regional airports?
  • How can you overcome the challenges related to satisfying Resolution 753?
  • What steps do airports need to take today to prepare for the future of baggage?
  • What role will mobile play in redefining baggage processes?
  • What steps can airlines and airports take to educate passengers about the benefits of the latest baggage developments?
  • What are the alternative new approaches to injecting baggage into the system?
  • How will the bag drop of today differ to the bag drop of the future?


Speaker Invited

Wednesday 6th June 17:30 - 19:00

Networking Drinks & FTE Europe Innovation & Ancillary Awards Ceremony in the exhibition hall

The FTE Europe Innovation & Ancillary Awards return for 2018 and will recognise one European airline and one European airport for their innovation and customer experience leadership. Three FTE Ancillary Awards will also be presented, recognising the three most pioneering airlines across the world that have tapped into digital advancements to create new ancillary revenue streams throughout the passenger journey.

Thursday 7th June - Day 2


Speaker Invited

Thursday 7th June 09:00 - 09:30

Special Keynote for all participants

Applying F1™ Thinking to Aviation. Lessons learned from racing.

Jim Newton
Director
McLaren Applied Technologies
Martin Bowman
Aviation Technology Director
Deloitte

Formula 1™ racing is one of the most dynamic and high-performance sports in the world. Historically, it relied on the skills of its drivers and the engineering of its cars to bring about success. However, over the last 20 years McLaren Applied Technologies has developed world-leading real-time analytics, personalised design and performance management systems, to deliver competitive advantage.

McLaren and Deloitte have joined forces to bring together the deep industry understanding and delivery capabilities of a market-leading global consultancy with the experience of applying new technologies from a world class engineering and advanced technology business. In this session, McLaren and Deloitte will explore how predictive analytics, sensor technologies and IOT, blended with Formula 1™ thinking, are being applied by leading airlines, airports and other industry stakeholders, to improve aircraft turnaround, OTP and on-the-day operations.


Speaker Invited

Thursday 7th June 09:30 - 10:30

Second Working Session: Progressive New Approaches to Driving Innovation efforts

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Joint Presentations


KLM’S mission is to become the most innovative customer-centric and efficient European airline. So, how is it now using co-creation, in-house developed tools and new technologies such as machine learning to reimagine customer and employee experiences?

Maite Oonk
Research Coordinator/Researcher
KLM Royal Dutch Airlines
Barend Klitsie
Design Innovation Catalyst
KLM Royal Dutch Airlines

Design Thinking/Lean Startup approaches applied at Geneva Airport

Gilles Brentini
IT – Airport Innovation Manager
Geneva Airport
Hamidul Huq
Innovation Project Manager
Geneva Airport

10:30 - 11:15
Coffee Break


Speaker Invited

Thursday 7th June 11:15 - 12:45

Co-creation & Workshop Sessions

We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it, which is why we run our co-creation sessions. The session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

There will be working groups in different working zones, each with their own captain who will brief and help guide the working groups with their discussions on each table. At the start of the session, each delegate will join one of the working groups. They will then play an important role in forming ideas, concepts and conclusions within that sub-group, which will be shared with their fellow delegates through the post-event website.

Following their earlier presentation, Geneva Airport will lead an interactive workshop. 

Workshop


Design Thinking/Lean Startup with Geneva Airport

Gilles Brentini
IT – Airport Innovation Manager
Geneva Airport
Hamidul Huq
Innovation Project Manager
Geneva Airport

Co-creation


How will AI support airport and airline processes in the future? Sharing insights from the launch of Josie Pepper – the humanoid robot MUC

Arturo Garcia-Alonso
Airport Operations Expert
Munich Airport
Julia Schmidt
Innovation Management and Digitization
Terminal 2 Company Munich Airport

12:45 - 14:00
Lunch in the exhibition hall


Speaker Invited

Thursday 7th June 14:00 - 15:30

Third Working Session: Realising Future Airport visions

Format: Following a scene-setting presentation by the moderator, the speakers will each deliver a five-minute presentation on what they would like to see from the airport of the future before a panel discussion begins.

Moderator’s Presentation


Where will passenger and baggage processing begin and end in 2025, and how will we make journeys more seamless?

Joe Leader
CEO
Airline Passenger Experience Association (APEX)

Panellists


Neil Pakey
Chairman
RABA
Dr. Bjoern Becker
Senior Director Product Management Ground & Digital Services
Lufthansa
Tony Chapman
Senior Director, Product Management and Strategic Programmes, Global Airports
Rockwell Collins
Carlijn van der Wild
Coordinator Innovation
Rotterdam The Hague Airport
Arturo Garcia-Alonso
Airport Operations Expert
Munich Airport

Questions to consider:

  • Which passenger and baggage processes can we move away from the airport in the next 5, 10 and 20 years?
  • How significant a role will biometrics play in creating a walkthrough passenger experience?
  • What role will robotics and AI play in the airport of the future?
  • What impact will the rise of “digital luggage” have on the airport terminal of the future?
  • As airports and airlines increasingly adopt technology, how will the role of human staff members evolve?
  • What are the benefits of the “IoT Airport” and what are the challenges to making it a reality?

More speakers to be announced very soon


15:30 - 16:30
Coffee Break


Speaker Invited

Thursday 7th June 16:30 - 17:30

Closing Keynote Session

Chairman


Paul Hogan
Director, Future Travel Experience & Publisher, anna.aero
 

FIRESIDE CHAT with Conor McCarthy who co-founded AirAsia and is now MD of PlaneConsult, Exec Chairman of Dublin Aerospace and Chairman of Stobart Air

Conor McCarthy
MD of PlaneConsult, Exec Chairman of Dublin Aerospace and Chairman of Stobart Air
   

Ireland has a long tradition of producing great aviation leaders and entrepreneurs, but Conor McCarthy is somebody who has been central to the success of many of the most successful low-cost carriers in the world. He started his aviation career 39 years ago with Aer Lingus, before joining Ryanair in 1996. In 2000, he co-founded AirAsia with Tony Fernandes, and has been an advisor to the airline to this day. He was a Non Executive Director of Pegasus Airlines during 2012-2016 as it enjoyed explosive growth, and founded the maintenance business Dublin Aerospace in 2009. He was recently announced as the Chairman of Stobart Air too. His Aviation Consultancy business – PlaneConsult – has advised the likes of AirAsia, Thai AirAsia, AirAsiaX, Aer Lingus, AirOne, Air Deccan, Alitalia, Copa, easyJet, flyNas, Jetstar, MAS, Pegasus, Saudia, Safair, Spanair, Qantas, vivaAerobus, vivaColombia since it launched in 2000. Quite simply, if anyone knows the secrets to success in aviation it is Conor, and we are delighted to get a chance to interview him on stage in our closing keynote session.

How are Ryanair’s plans to become the “Amazon of Travel” progressing?

Kenny Jacobs
Chief Marketing Officer
Ryanair

Kenny Jacobs was appointed Chief Marketing Officer in February 2014. He joined from Moneysupermarket PLC where he held the same title. He has predominantly worked in retail, having been Marketing Director for Tesco Ireland and Brand Director for Tesco UK. Prior to this he worked for German-based retailer, Metro Group in several marketing roles across Europe & Asia.


Speaker Invited

Thursday 7th June 20:00 - 22:30

The FTE Networking Party & After-party Pub Crawl

From 8pm. Live Traditional Irish Music. Drink, Food & Craic.

Following an incredible two days of learning, networking and inspiration, FTE Dublin builds towards an exciting, fun-filled crescendo through our unique closing social event where we will take over a famous pub on Dublin’s historic Dame Lane for drinks, snacks and entertainment. Then at the close of official proceedings delegates are free to take on an FTE recommended pub crawl route of nearby pubs. Each location has a different flavour and ambience to showcase Ireland’s famous hospitality. The night will undoubtedly live long in the memory, and help forge new relationships, and business prospects, for all.

Friday 8th June - Day 3


Speaker Invited

Friday 8th June 10:00 - 14:00

Tours & Activities

likewhere


dublin-airport-tours

Dublin City Culture Walking Tour

Our Dublin-based “Destination Inspiration Partner” LikeWhere has kindly offered delegates of FTE Europe/Ancillary the opportunity to join them for a Culture Walking Tour of Dublin City, offering a local taste of Dublin in a two-hour guided tour of the historical and cultural sights of this beautiful city.

dublin-airport


dublin-airport-tours

Dublin Airport Tours

The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.

Why Dublin?


As well as being home to forward-thinking air transport industry organisations like Ryanair, Aer Lingus and daa, Dublin is an incubator for startups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

Vital Event Information

Future Travel Experience Europe 2018 is Europe’s only end-to-end airline/airport technology event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.

Event
Future Travel Experience Europe 2018
Date
- June 2018
Location
RDS, Dublin, Ireland

Get Future Travel Experience news & updates sent to your inbox