Redefining the end-to-end passenger experience | Independent news and events

Labs & Start-up Symposium/Showcase

No industry event does more to inspire, engage and connect its participants

6-8 September 2017 Mandalay Bay Resort, Las Vegas

Headline Partner:

Headline Partner:



FTE global Supporting Partner ACC Airports Consultants Council
FTE global Supporting Partner AAAE
FTE global Supporting Partner Airport Terminal Of The Future

FTE global Supporting Partner Rockwell Collins
FTE global Silver Sponsor Gemalto

FTE global Gold Sponsor Airbus
Sales Force
FTE global Silver Sponsor Gemalto

Labs and Start-up Symposium/Showcase

Many airlines have launched their own Innovation Labs with the aim of engaging with start-ups and equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air transport business. This stream will bring together the protagonists in this space to find out what they are working on, and to get their take on how technology and passenger behaviour will change over the next 10 years. We will also get the best ideas from start-ups, and how to work with them, through this new conference stream as well as via our new Awards, and exhibition showcase area, dedicated to them.

Day 1 is a joint day of sessions for all participants.

Wednesday 6th September - Day 1

09:15 - 10:15

Speed Networking Ice Breaker

Speaker Invited

Wednesday 6th September 10:30 - 12:00

Opening Keynote Session


Daniel Coleman
Future Travel Experience

Welcome from the host

Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport

Inspirational Keynotes

ANA’s endeavour to redefine its business to impact all 7 billion people on Earth

Kevin Kajitani
Digital Design Lab
ANA Holdings & ANA Avatar XPRIZE Visioneers Team
Akira Fukabori
Market Communication
All Nippon Airways & ANA Avatar XPRIZE Visioneers Team

How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

Dirk Ahlborn
JumpStarter Inc & Hyperloop Transportation Technologies, Inc

12:00 - 13:30
Official exhibition opening, lunch break and networking on the exhibition floor

Speaker Invited

Wednesday 6th September 13:30 - 15:00

The future according to the disruptors

Second Working Session

 A holistic vision of the future of travel and the very real impacts that today’s seemingly “futuristic” concepts will have on the air transport industry

This session will bring together a panel of visionaries charged with defining the future of travel and transportation. Each member of the panel will explore how their organisation plans to redefine travel over the course of next decade. Following this, the speakers will participate in an interactive Q&A discussion in which they will explore what this means for the future of the air transport industry.


Garen Moreno
Director, Strategic Partnering
BMW Designworks & Host of Departure Unknown


Dirk Ahlborn
JumpStarter Inc & Hyperloop Transportation Technologies, Inc
Ashish Kumar
Zunum Aero
David Lackner
VP of Business Development
A³ by Airbus Group
Joshua Krall
CTO & Co-founder
Boom Supersonic

Additional panelists

Stewart Steeves
Chief Executive Officer
LaGuardia Gateway Partners
Mohammad Gaber
Senior Director – Digital Strategy & Transformation
Air Canada

15:00 - 15:45
Coffee break

Speaker Invited

Wednesday 6th September 15:45 - 17:30

FTE Personalisation Symposium

Third Working Session

“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.


Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.

Topics to be covered

Digital personal assistants, chatbots, apps, big data, privacy, AI, Machine Learning


Jim Peters
Chief Technology Officer (CTO)


To what extent will intelligent personal assistants impact the travel experience of the future?

Greg Jones
Managing Director - WW Hospitality & Travel

How is Sea-Tac exploring the use of voice recognition, beacons and game engine technology to drive unique personalised experiences through its terminals in the future?

David Wilson
Chief Aviation Technologist
Seattle-Tacoma International Airport – Port of Seattle

Brussels Airlines’ mission is “to be the most personal airline”. How is it going about achieving this in the digital age, when always-connected passengers often know more about what is happening with their flight and luggage than an airline does?

Simon Lamkin
Chief Information Officer
Brussels Airlines

More speakers to be announced

Speaker Invited

Wednesday 6th September 17:30 - 19:00

Las Vegas themed FTE Global 2017 Welcome Reception

Make the most of the vital networking opportunities provided at the FTE Global 2017 Welcome Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks.

The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.

Thursday 7th September - Day 2

08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor

08:15 - 09:00

Labs & Startup Speed Networking

Speaker Invited

Thursday 7th September 09:00 - 10:15

Keynote Addresses


Pittsburgh International Airport is on an innovation drive and has partnered with tech innovator Plug and Play, who will identify and connect relevant start-up companies looking to market the latest technology that fits with the airports goals. From a leadership perspective, was working with startups essential to achieving innovation, and how do you go about creating an innovation culture within an airport campus?

Christina Cassotis
Allegheny County Airport Authority

KLM’S mission is to become the most innovative, customer-centric and efficient European airline. Central to this effort is its X initiative – a co-creation platform where ideas can be conjured up, prototyped rapidly and tested in live environments in a matter of days. What was the story behind, and successes, of the X-Flights, X-Gates and X-Hangar projects, and where will KLM focus its energies next?

Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines

10:15 - 11:00
Coffee break on the exhibition floor

Speaker Invited

Thursday 7th September 11:00 - 12:30

Workshop & Co-Creation Session for Labs & Start-Ups audience

Fourth working session


Co-creation the KLM way

Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines

12:30 - 13:45
Lunch break on the exhibition floor

Speaker Invited

Thursday 7th September 13:45 - 14:10

Post-lunch Keynote for all conference delegates

Thoughts on reinventing travel from Google’s creative think tank – The Zoo

Ignacio Zuccarino
Head of Creative @ The Zoo

The ZOO is Google’s creative think tank for brands and agencies. Their mission is to push the limits of creativity through platforms and technologies.

Speaker Invited

Thursday 7th September 14:10 - 15:30

Start-Up Elevator Pitch Session

Fifth Working Session

The Labs & Start-Up Hangout will host a unique session to provide inspiration from the start-up community through fast moving and exciting presentations where our start-up participants, who are creating many of the concepts that will define tomorrows travel experience, can share new concepts and observations.

Location: Labs & Start-Up Hangout

♦ Part 1:  Elevator pitches – Start-Up’s have three minutes each to pitch their solutions to attendees. 

♦ Part 2: “Just a thought” Briefings – Start-Up’s have a five minute platform to share observations and ideas that can drive industry progression – no product pitches allowed.

Line-Up to be announced in due course.


15:30 - 16:15
Coffee break on the exhibition floor

Speaker Invited

Thursday 7th September 16:15 - 17:30

What are airline and airport labs cooking up for the future, and how are they going about it?

Sixth Working Session


Fast-moving panel discussion led by the Chairman


Renaud Irminger
Director, SITA Lab


Rick Belliotti
Director of Innovation and Small Business Development
San Diego International Airport
Bonny Simi
JetBlue Technology Ventures
Aya Sadder
Incubator Manager
Salah Makkouk
IT Partnerships & Acquisitions – Manager
Tero Valkiala
Head of Digital
Amir Amidi
Managing Partner – Travel & Hospitality Center of Innovation
Plug and Play

Challenges and opportunities to be debated:

  • Considering a business case for a lab – in-house innovation lab vs incubator/accelerator
  • Establishing a lab – model, resourcing, facilities, culture, targets
  • Engaging with start-ups, and not stifling them with corporate mindsets/approaches
  • Engaging with incubators and accelerators
  • Identifying which technologies and trends to focus on
  • Establishing agile working practices and new working methods
  • Co-creation, hackathon and collaboration efforts
  • Ensuring innovation occurs across the organisation, and not just in the lab
  • Taking ideas from ideation to permanent implementation
  • Should Labs be designing and manufacturing products, or should that be left to suppliers?

Speaker Invited

Thursday 7th September 19:30 - 22:30

Gala Evening and FTE Awards Ceremony


Hosted by:

Sponsored by:

Rockwell Collins

Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2017 Gala Party.

The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place on the terrace of one of Vegas’ hottest nightspots – Omnia at Ceasars Palace, and will also play host to the Future Travel Experience Awards 2017 ceremony. This incredible outdoor venue, with unrivalled views, is at the center of one of the world’s most famous streets, overlooking the action of the famed Las Vegas Strip.

The social and networking events are open to all FTE Global delegates.

Friday 8th September - Day 3

08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor

Speaker Invited

Friday 8th September 09:00 - 10:00

Day 3 Keynote

What can air-transport stakeholders learn from MGM Resorts International about delivering a guest experience to remember, and what more could be done between the hospitality, and air-transport stakeholders to create more seamless and innovative end-to-end travel experiences?

Joyen Vakil
SVP of Design & Development
MGM Resorts International

10:00 - 10:30
Coffee break on the exhibition floor

Speaker Invited

Friday 8th September 10:30 - 12:00

Co-Creation joint sessions with “On the Ground”, “Up in the Air”,“Terminal Design” and "Labs and Startup" tracks.

Seventh Working Session


Working Groups:


Inflight delight: Designing passenger experience to set your airline apart

From cabin design to connectivity, airlines are looking for ways to differentiate themselves to win the hearts, minds and miles of passengers. Artefact (which has worked with Panasonic Avionics, Thales, Alaska Air, and more) will demonstrate how to use design thinking to identify moments of “inflight delight” that your airline is doing well from a passenger perspective and strategies for amplifying client satisfaction throughout the inflight experience. By dialing up what delights your customers, you can set your airline apart by pulling ahead in passenger experience.

 Through a mix of tactical activities and emerging industry trends, participants will gain experience in how to innovate and design to delight customers.  The workshop will help participants identify opportunities to delight customers along the end-to-end flight experience, generate innovative ideas that draw inspiration from emerging technology trends, and select the ideas that will most greatly benefit both customers and the business.

Led by senior executives from Artefact

Enabling Seamless Airport Security and Facilitation

Interactive session with DHS leadership and industry experts on key elements of the seamless passenger security experience including the checkpoint of the future, international processing, and the data sharing between airlines, airports, and government that makes it possible.

Led by:

AAAEACC Airports Consultants Council

Understanding Blockchain – what exactly can it do, and not do, for travel?

Maksim Izmaylov
Travel Tech Con & Winding Tree

More working groups to be announced soon.

Friday 8th September 12:00
Conference close

Speaker Invited

Friday 8th September 12:45 - 14:00

Technovation Center Tours


Technovation Solutions operates the Technovation Center in Las Vegas, focused on bringing rich, unique customer experience and staff engagement strategies to the Hospitality, Travel, and retail verticals. They showcase the latest customer facing and staff facing technologies allowing creation of “connected” customer experience with all the supporting staff and technology platforms to execute against these experiences. Their ecosystem of partners, including Microsoft, Intel, and NEC, (among others) allow us to showcase market leading technologies in a full range of areas including guest experience, IoT and connected space capabilities, application development, digital menus, table side ordering, POS, location-based and mobile marketing, supply chain management, financial management, energy management, sophisticated data analytics, and technologies that provide increased operational efficiencies.

They have recently launched a collaborative solution called the “Connected Room” that is scalable and fits well into the travel and hospitality verticals providing tablet and BYOD-based space and guest room management services including dining, concierge/valet services, entertainment, and room management services (e.g.—lighting and temperature controls.) Their collaborative approach and focus on solutions sales to the market and our ability to provide live immersive experiences provide a differentiated sales capability for partners in their ecosystem. It provides them with the ability to engage with clients in a unique and highly productive manner, and provide thought leadership throughout the sales process. Technovation Solutions ability to translate products into solutions for clients across verticals has been the cornerstone of their success with clients and partners.


Speaker Invited

Friday 8th September 12:45 - 14:00

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

Other Conference Streams Include:

On The Ground

Up in the Air

Terminal Design & Delivery

Travel & Accommodation

The Mandalay Bay Resort

6 - 8 September 2017, Las Vegas

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2017, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accomodation Details

Why attend FTE Global?

Read what others are saying about FTE Global...

“FTE Global gives us a lot of opportunities to explore products and services that we otherwise don’t have time to do. The exhibition has been very good, and the panellists in the conference sessions have been perfect. FTE Global is the reference event for the industry.”

Pedro Casimiro, Ground Product and Ground Processes Manager, Brussels Airlines

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the FTE Collaboration Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“In my position I’m looking at trends and early stage concept development, so for me this event is perfect.”

Jens Andreas Huseby, Senior IT Advisor IT Strategy, Architecture & Innovation, Avinor

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr Joachim Schneider, Vice President Product Management, Lufthansa

“I was very impressed with the quality of the keynote speakers. The conference sessions have been very relevant, with technology and connectivity being pertinent themes.”

Noel Schroder, Strategic Vendor Manager, Business Performance Group, Air New Zealand

“There have been some very interesting insights in the conference sessions about where technology in the industry is heading. The networking opportunities have been excellent, and the social events were very enjoyable.”

Naohiko Yuzawa, Manager Security Products Marketing Electronics Department, All Nippon Airways

“This event makes us think about the future. The speakers have all been excellent and have made us think about things from a different perspective.”

Doug Caines, Vice President Business Development, Customer Service & Operations, North America & Asia Pacific, British Airways

“FTE has had all of the major players here this year – the key industry leaders are here. The topics addressed in the conference sessions have been timely and interesting and I have certainly learned a lot.”

John Craig, Chief Engineer, Cabin & Network Systems, Commercial Airplanes, Boeing

“There are very few events where airlines can get together and talk about what they’re doing. Here at Future Travel Experience, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2017 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Future Travel Experience Global 2017
- September 2017
Mandalay Bay Resort, Las Vegas, United States

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