Complimentary educational sessions on the EXPO floor including IATA workshops with guest speakers.
Recognising Asia-Pacific’s most customer-focused airlines and airports, in a relaxed networking environment.
A participant-driven approach designed to facilitate fresh thinking, sharing of ideas and experiences & collaboration between participants.
30-minute briefings on the booths of key integrators championing their approach to this biometric-based passenger processing experience of the future.
Smart Security is a joint programme between IATA and ACI with the aim of achieving a continuous journey from curb to airside, where passengers proceed through security with minimal inconvenience, where security resources are allocated based on risk, and where airport facilities can be optimised. This workshop will explore the concept and the progress from trials going on around the world to make the vision a reality.
Discussion between participants on “How to Embark on the Digital Transformation Journey” in the Conversation Corner - a participant-driven approach, led by an industry leader in a dedicated zone on the exhibition floor, to facilitate fresh thinking into tackling long standing, and new industry challenges, and opportunities.
Covering: The latest trends and future visions from IATA, followed by focuses on Auto Check-in, Passenger Communications, Biometrics Developments and Document Checks. What are the latest developments in the rollout of electronic and paper tags, and the ways in which baggage can be tracked, and what does IATA Resolution 753 mean for airlines, airports and ground handlers?
Make the most of the vital networking opportunities provided at FTE Asia EXPO 2016, where delegates have an opportunity to relax and network at the end of the first day and also take in the FTE Asia Awards ceremony in which airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements. The evening will be sponsored by RIMOWA Electronic Tag, who will also facilitate an industry fashion show to bring added glamour and excitement to proceedings.
Brisbane Airport shares how it has overcome challenges to expand Common Use Self Service (CUSS) kiosks from the domestic terminal to the international terminal, with provisions to have up to 100 CUSS kiosks and 24 automatic bag drop systems (ABDs) in the next six months.
Conversation Corner is a participant-driven approach, led by an industry captain in a dedicated zone on the exhibition floor. It is designed to facilitate fresh thinking to help tackle both long-standing and new industry challenges, and explore future opportunities.
Digital is setting a new standard. More and more of your business gets judged through the eyes of completely optimized, digital customer experiences. To deliver a smooth multi-channel customer experience, the next step is to focus on empowering your employees with digital means. Especially at the touch points where the customer and employee journey intersect there are new opportunities for better service and engaged employees.
Future Travel Experience Asia EXPO 2017 is Asia’s biggest free to attend passenger experience expo, providing an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.
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