Redefining the end-to-end passenger experience | Independent news and events

Future Travel Experience Asia EXPO 2016

EXPO Floor Schedule

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

Free to Attend 7-8 November, 2017 Marina Bay Sands, Singapore

Platinum Sponsor:

EXPO Floor Schedule

Free education, inspiration and networking

In addition to viewing demonstrations of the very latest products and services in the free to attend EXPO, visitors to FTE Asia EXPO 2017 will have complimentary access to an exciting schedule of education, participant collaboration, briefings and social engagement.

Our schedule consists of the following activities

EXPO Seminar Stage

Complimentary educational sessions on the EXPO floor including IATA workshops with guest speakers.

FTE Asia Awards
& Expo Hall Drinks

Recognising Asia-Pacific’s most customer-focused airlines and airports, in a relaxed networking environment.

Conversation Corner

A participant-driven approach designed to facilitate fresh thinking, sharing of ideas and experiences & collaboration between participants.

Single Token Travel Showcase

30-minute briefings on the booths of key integrators championing their approach to this biometric-based passenger processing experience of the future.

The planning for who will speak, and on which topics, is yet to get underway but to get a flavour of how we approach our EXPO Seminar Stage education, please see our 2016 conference line-up below.

Tuesday 25th October 09:00

Official EXPO Opening

Tuesday 25th October 09:30 - 10:00

Single Token Showcase Briefing

Facilitated on the Vision-Box booth

Tuesday 25th October 10:00 - 11:00

On the Ground- IATA Workshop 1 – Smart Security

Smart Security is a joint programme between IATA and ACI with the aim of achieving a continuous journey from curb to airside, where passengers proceed through security with minimal inconvenience, where security resources are allocated based on risk, and where airport facilities can be optimised. This workshop will explore the concept and the progress from trials going on around the world to make the vision a reality.

Vinoop Goel
Vinoop Goel
Regional Director – Airport, Passenger, Cargo & Security (Asia Pacific),

Alan Murray Hayden
Alan Murray Hayden
Assistant Director,
IATA Timatic

Tuesday 25th October 13:00 - 14:00

Conversation Corner – Digital transformation & personalisation

Discussion between participants on “How to Embark on the Digital Transformation Journey” in the Conversation Corner - a participant-driven approach, led by an industry leader in a dedicated zone on the exhibition floor, to facilitate fresh thinking into tackling long standing, and new industry challenges, and opportunities.

Cyrille Rentier
Cyrille Rentier
UX Business Lead,
Tuesday 25th October 14:15 - 15:30

On the Ground-IATA Workshop 2 – Fast Travel & Baggage Advancements

Covering: The latest trends and future visions from IATA, followed by focuses on Auto Check-in, Passenger Communications, Biometrics Developments and Document Checks. What are the latest developments in the rollout of electronic and paper tags, and the ways in which baggage can be tracked, and what does IATA Resolution 753 mean for airlines, airports and ground handlers?

Younkyung (Youn) Kim
Younkyung (Youn) Kim
Regional Manager, Airport, Passenger, Cargo and Security - Asia Pacific,

Pedro Torres
Pedro Torres
Head of Product and Marketing Management,

Tuesday 25th October 16:00 - 16:30

Single Token Showcase Briefing

Facilitated on the Rockwell Collins booth

Tuesday 25th October 16:30 - 17:30

Up in the Air – The in-flight experience of the future


  • In-flight entertainment systems
  • Onboard connectivity
  • Aircraft interiors
  • Crew service


Ryan Ghee
Ryan Ghee
Future Travel Experience


Rossen Dimitrov
Rossen Dimitrov
SVP Customer Experience,
Qatar Airways


Kent Craver
Kent Craver
Regional Director – Cabin Experience & Revenue Analysis,
The Boeing Company
Nigel Goode
Nigel Goode
Designer, Director,
17:30 - 18:30
Sponsored By

FTE Asia EXPO 2016 Expo Hall Drinks and Awards ceremony

Make the most of the vital networking opportunities provided at FTE Asia EXPO 2016, where delegates have an opportunity to relax and network at the end of the first day and also take in the FTE Asia Awards ceremony in which airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements. The evening will be sponsored by RIMOWA Electronic Tag, who will also facilitate an industry fashion show to bring added glamour and excitement to proceedings.

Event Gallery

Wednesday 26th October
Day 2
Wednesday 26th October 09:30 - 10:30

On the Ground – Airport IT & self-service
implementation case studies

The lessons learned from bag drop implementations at Sydney, Heathrow and Auckland, plus a preview of the upcoming installations at Changi.

Richard Dinkelmann
Richard Dinkelmann
Managing Director,
ICM Airport Technics Australia

Optimising Passenger Processing at Brisbane Airport

Brisbane Airport shares how it has overcome challenges to expand Common Use Self Service (CUSS) kiosks from the domestic terminal to the international terminal, with provisions to have up to 100 CUSS kiosks and 24 automatic bag drop systems (ABDs) in the next six months.

Adrian Bannister
Adrian Bannister
Terminals Operations Manager,
Brisbane Airport Corporation

Andrew Phillips
Andrew Phillips
Senior Account Manager, Australian and New Zealand Airports,

Lessons learned from successful self-service at Swedish airports

Dominik Mizdrak
Dominik Mizdrak
Sales Director Asia,
Materna GmbH

Wednesday 24th October 10:30 - 11:00

Single Token Showcase Briefing

Facilitated on the SITA booth

Wednesday 26th October 11:00 - 12:00

On the Ground & Up in the Air – Inspiration from academia

Co-creation within the aviation industry from an academic perspective

Julia Debacker
Julia Debacker
Professor Assistant,
TU Delft

The role of higher education in advancing the passenger service experience of the future

Kim Chua
Kim Chua
Assistant Professor,
Embry-Riddle Aeronautical University Asia

PASSME Fast Airports. Stress-free journeys. + Learnings from Digital Innovation

Rebecca Price
Rebecca Price
Post Doctural Fellow,
Technical University of Delft
Wednesday 26th October 13:00 - 14:00

Conversation Corner – Removing processes from the airport

Conversation Corner is a participant-driven approach, led by an industry captain in a dedicated zone on the exhibition floor. It is designed to facilitate fresh thinking to help tackle both long-standing and new industry challenges, and explore future opportunities.

Captain: Cees de Vos
Captain: Cees de Vos
Independent Consultant and Industry Processing Veteran,
Foxies Consult
Wednesday 26th October 14:30 - 15:30

On the Ground & Up in the Air – Digital transformation insights

SpiceJet has launched a check-in system at Hyderabad International Airport that uses Bluetooth and NFC technologies to enable passengers to automatically check-in for flights via the SpiceJet smartphone app upon arrival at the airport. How did this innovation come about, and how will it be rolled out further?

Glory Nelson
Glory Nelson
Senior Vice President of IT,

Create a smooth multi-channel customer experience by digitally empowering your employees

Digital is setting a new standard. More and more of your business gets judged through the eyes of completely optimized, digital customer experiences. To deliver a smooth multi-channel customer experience, the next step is to focus on empowering your employees with digital means. Especially at the touch points where the customer and employee journey intersect there are new opportunities for better service and engaged employees.

Cyrille Rentier
Cyrille Rentier
UX Business Lead,

vCabin – Business Transformation

Christian Scheiber
Christian Scheiber
Program Manager,
Virgin Australia

FTE Asia EXPO 2016 closed

Travel & Accommodation

Perfect Location

Marina Bay Sands, 13-14 November, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Learn more about Singapore

Vital Event Information

Future Travel Experience Asia EXPO 2018 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

Future Travel Experience Asia EXPO 2018
- November 2018
Marina Bay Sands, Singapore

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