Redefining the end-to-end passenger experience | Independent news and events

About our Partners:

Future Travel Experience is grateful for close partnerships forged with key industry stakeholders and associations, each of which are uniquely contributing to the content, promotion and execution of our events.

Headline Partners:

Changi Airport Group

Changi Airport Group (CAG) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport and through its subsidiary Changi Airports International, invests in and manages foreign airports.

Changi Airport is the world's sixth busiest airport for international traffic, and was recently named the world's best airport for the fifth consecutive year by international air travellers at the Skytrax World Airport Awards. It served a record 58.7 million passengers from around the globe in 2016. More than 360 retail stores and 140 F&B outlets are situated across three terminals to cater to passengers and visitors. With over 100 airlines providing connectivity to 380 cities worldwide, Changi Airport handles about 7,000 flights every week, or about one every 90 seconds.

The airport is in the midst of a major expansion programme, and on 31 October 2017 opened the new Terminal 4, which for the first time sees a terminal-wide implementation of fast and seamless travel (FAST) initiatives to enhance passenger experience and operational efficiency.

Airline Passenger Experience Association

The Airline Passenger Experience Association (APEX) is a network of the world's leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience. The association offers members a wide range of opportunities to excel in the airline passenger experience industry by keeping them current with the latest industry news, trends and developments and by helping them develop relationships with clients and colleagues from around the world.

Strategic Partner:

JetBlue Technology Ventures

JetBlue Technology Ventures invests in, incubates and partners with early-stage start-ups at the intersection of technology and travel to improve the entire travel experience. The company prioritises investments that advance the customer-centric journey; technology-empowered customer service; the future of operations and maintenance; revenue management, sales & distribution; and new regional transport ecosystems. Founded in 2016, JetBlue Technology Ventures is a wholly-owned subsidiary of JetBlue Airways Corporation and is located in Silicon Valley, California.

Gold Sponsor:


Volantio is a global leader in post-booking revenue and capacity optimization software for airlines. Based in Atlanta, GA, Volantio partners with major airlines globally such as Qantas, Iberia, Alaska Airlines, Volaris, and others.

Yana, Volantio’s flagship web-based platform, leverages machine learning algorithms to drive higher unit revenues and improved capacity utilization after customers have booked their flights, while also improving overall customer experience.

Airlines use the technology to proactively identify flexible passengers on target flights, make them offers to move to lower demand flights, and automatically re-book them once they accept. Passengers are notified, via mobile, days in advance of departure, minimizing last-minute hassle and providing enough time to change plans accordingly.

The Yana platform also provides a significantly improved customer experience for passengers on the day of departure, when weather disruptions, aircraft swaps, oversell situations, or irregular operations may impact customers. Airlines as well can save significant resources, and decrease front-line stress, by automating these processes.

Volantio has been backed by leading strategic and industry investors globally, including JetBlue Technology Ventures, International Airlines Group, and Qantas Ventures.

Travel & Accommodation

Perfect Location

Marina Bay Sands, 13-14 November, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Learn more about Singapore

Vital Event Information

Future Travel Experience Asia EXPO 2018 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

Future Travel Experience Asia EXPO 2018
- November 2018
Marina Bay Sands, Singapore

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