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Future Travel Experience Asia EXPO 2016

Premium Conference

Free to attend premium conference providing inspiration on customer experience, innovation, ancillary revenue and loyalty

Free to Attend 7-8 November, 2017 Marina Bay Sands, Singapore


HELD IN:
SG Singapore Logo
SUPPORTED BY:
SECB Logo
SUPPORTING PARTNER:
SUPPORTING PARTNER U-Fly-Alliance
PLATINUM SPONSOR:
Platinum Sponsors panasonic
PLATINUM SPONSOR:
Platinum Sponsors Rockwell Collins
PLATINUM SPONSOR:
PLATINUM SPONSOR Rimowa Electronic Tag
PLATINUM SPONSOR:
PLATINUM SPONSOR Sita
GOLD SPONSOR:
Bronze Sponsor digEcor
BRONZE SPONSOR:
Bronze Sponsor digEcor

Premium Conference – free to attend




In addition to the biggest free to attend EXPO of its kind anywhere in Asia, FTE Asia EXPO 2017 will include premium educational content, which is free to access for all attendees. The Premium Conference will focus on “Innovating and collaborating to enhance the end-to-end travel experience across Asia” and will run in a specially designed area on the expo floor. This unrivalled education programme will help airlines, airports and their partners to future-proof their businesses, improve customer experiences, increase ancillary revenues and boost customer loyalty.

EVENT THEME:

“Innovating and collaborating to enhance the end-to-end travel experience across Asia”

Tuesday 7th November - Day 1


09:00 - 09:15
Official EXPO Opening


Speaker Invited

Tuesday 7th November 09:15 - 10:15

Opening Keynote Session for all participants

Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Keynote Address


How should industry stakeholders prepare for future technology, consumer and industry developments?

Joe Chan
Vice President, Regional Enterprise & Channels
Samsung Electronics

 – More speakers to be announced –


Speaker Invited

Tuesday 7th November 11:00 - 12:00

Understanding tomorrow’s technology and consumer trends

Second Working Session

Moderator


Vinoop Goel
Regional Director - Airport, Passenger, Cargo & Security/Member & External Relations - Asia Pacific,
International Air Transport Association (IATA)


The first presentation in Asia of the ‘FTE Passenger Experience & Ancillary Think Tank’ vision – co-created by senior figures from Google, Expedia, Brussels Airlines, Heathrow Airport and Datalex

“End-to-end customer experience and ancillary revenue opportunities and recommendations”

Presented by:

Max Coppin
Partner Development Manager
Google

Co-created by senior figures from:

Googleexpedia-400x210Brussels Airlines

Presentation


Japan Airlines has always been one of the world’s most progressive airlines, so what kind of innovation is it focusing on next to enhance its product and service offering?

Akira Mitsumasu
VP Marketing Strategy & Research, Asia Oceania Region
Japan Airlines

Additional Panellists


Vivian Lo
GM Customer Experience and Design
Cathay Pacific Airways


Speaker Invited

Tuesday 7th November 12:00 - 13:15

Boosting ancillary revenues and loyalty – best practice on getting the basics right, plus insight on new approaches

Third Working Session

Format


Following the Moderator’s scene-setting presentation, the session will move to a fast-paced panel discussion.

Chairman’s opening presentation


Does this industry still need to focus on getting the basics of ancillary and loyalty right, or is now the time to fully embrace end-to-end digital opportunities?

Steven Greenway
Chief Executive Officer, reward-U & Deputy Chief Executive Officer
U-FLY Alliance

The top 10 most progressive ancillary efforts along the end-to-end customer journey from around the world in 15 minutes

Raymond Kollau
Founder
Airline Trends

Special Presentation: Asia-Pac Exclusive.


Sky High Economics: Quantifying the commercial opportunities of passenger connectivity for the global airline industry.

Dr Alexander Grous (B. Ec, MBA, M.Com, MA, PhD.)
Department of Media and Communications
London School of Economics and Political Science (LSE)


Speaker Invited

Tuesday 7th November 14:00 - 15:00

Exploring the prominence of biometrics in the travel experience of the future

Fourth Working Session

Moderator


Steven-Dickson
Steven Dickson
Managing Partner
Skylight Aviation

Brisbane Airport has teamed up with Air New Zealand and SITA to implement a biometric-based “walkthrough experience”. How successful has the project been so far, and what challenges are expected when integrating other carriers, and government systems for immigration and border checks, into the trial during the next steps of the programme?

Roel Hellemons
General Manager Strategic Planning and Development
Brisbane Airport Corporation

Additional panellists


Tony Chapman
Senior Director, Product Management and Strategic Programmes, Global Airports
Rockwell Collins
Huang Wenqiang
Deputy Director General Commercial Steering Committee
China Southern Airlines

– More speakers to be announced –


Speaker Invited

Tuesday 7th November 15:00 - 15:30

Exploring new approaches to innovation and digital transformation

Fifth Working Session

Format


Each panellist will speak for 10 minutes to offer insight on their approach to driving innovation before a Q&A discussion with the Chairman, and audience.

Chairman


Van Espahbodi
Co-Founder & COO
Starburst Accelerator

Panellists


Satyaki Raghunath
Chief Innovation Officer
GMR Airports
Abhi Chacko
Head of IT Commercial
Gatwick Airport


Speaker Invited

Tuesday 7th November 15:30 - 16:00

“Passenger Empowering” Start-Up Elevator Pitches

In partnership with Starburst Accelerator

Format


4 start-ups presenting for 5 minutes, with 2 minutes Q&A to follow

Chairman


Van Espahbodi
Co-Founder & COO
Starburst Accelerator

FTE and Starburst will host two unique pitch sessions featuring 11 local and global start-ups dedicated to improving the travel experience through innovative approaches to technology and service. These sessions, which will focus on passenger empowering and industry empowering solutions, will provide inspiration and insight into the cutting edge developments in today’s start-up community through fast-moving and exciting presentations.

The start-up participants will present ideas and technologies that can have wide-ranging impacts, from cabin improvements and travel apps that reduce passenger frustration, to virtual reality/AI solutions to enhance entertainment, customer service and more. As well as seeing them present on stage, you can also visit the start-ups at their booth in the expo hall.

“Passenger Empowering” Start-Up Elevator Pitches Schedule:

ToucheAirwhizzCloudzenInflyter


Speaker Invited

Tuesday 7th November 16:30 - 17:30

End of Day Keynote Session

Chairman


Ryan Ghee
Editor
Future Travel Experience

Keynote


What can the air transport sector learn from Asia’s leading destination for business, leisure and entertainment, which delivers unparalleled guest experiences and spending opportunities for its guests?

Ian Wilson
Senior Vice President Hotel Operations
Marina Bay Sands

17:45 - 18:15

FTE Asia Awards ceremony

 

Everyone is welcome to experience the FTE Asia Awards 2017 presentation ceremony at the Expo floor stage, in which airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements.


18:15 - 20:15

FTE Asia EXPO Reception & Awards After Party

Relax and network with music, drinks and canapes while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the all new Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.

The Reception is only open to First Class Pass Holders.

Wednesday 8th November - Day 2


Speaker Invited

Wednesday 8th November 09:00 - 10:15

Day 2 Keynote Session

Moderator


Maryann Simson
Director
APEX Media

Keynotes


What innovations can you apply to each stage of the passenger journey to enhance revenue opportunities and improve customer experiences?

Avi-Golan
Avi Golan
Chief Digital Officer
Air New Zealand

Inspiration from across the Pacific – how JetBlue is using everything from a venture capital subsidiary through to a fully connected in-seat experience and e-tags to create innovative experiences both on the ground and up in the air

Eash-Sundaram
Eash Sundaram
Chair, JetBlue Technology Ventures and EVP, Innovation & CIO
JetBlue Airways


Speaker Invited

Wednesday 8th November 11:00 - 12:00

Evolving the product, service and ancillary revenue proposition in the cabin of the future

Sixth Working Session

Moderator


Joe Leader
CEO
Airline Passenger Experience Association (APEX)

Format


Following a scene-setting presentation, the panel members will share a brief three-minute overview of their latest in-flight innovation advancements before engaging in a panel discussion about future in-flight innovation opportunities

Special presentation


The FUCAM project (FUture Cabin for the Asian Market), is a three-year EU-Japan Horizon 2020 collaborative project, aimed at developing a conceptual cabin interior design dedicated to the Asian markets in the year 2025 and onwards. What progress has been made so far, and what early recommendations and conclusions can be made now the work is at the halfway point?

Dr Thomas Lerche
Cabin & Cargo Architect
Airbus
Rei Kigoshi
Designer – Product Innovation Office
Jamco Corporation

Panellists


Narendra-Mansukhani
Narendra Mansukhani
Head of Guest Experience
Jet Airways
Salvador Britanico
Vice President for Inflight Services
Philippine Airlines
Noel Catlett
Director – Solutions Product Marketing
Panasonic
Damon Stanton
General Manager, Inflight Services
Virgin Australia


Speaker Invited

Wednesday 8th November 12:00 - 13:00

Future Airports

Seventh Working Session

Moderator


Sumesh Patel
President, Asia Pacific
SITA

Presenters


Rethink Travel at Terminal 4 – redefining passenger experience with innovative concepts and technology

Poh Li San
Vice President, T4 Programme Management Office
Changi Airport Group

Shaping the Future Travel Experience via Technovation at HKIA

Chris Au Young
General Manager of Smart Airport
Airport Authority Hong Kong

– More speakers to be announced –


Speaker Invited

Wednesday 8th November 14:00 - 15:00

IATA & Future Trends

Eighth Working Session

Covering the latest trends and visions from IATA on key working topics including:

NEXTT (Airport of the Future)

Younkyung Kim
Regional Manager, Airport, Passenger, Cargo and Security, Asia Pacific
International Air Transport Association (IATA)

Smart Security

Diana Poh
Regional Manager, Airport, Passenger, Cargo & Security, Asia-Pacific
International Air Transport Association (IATA)

Airport Level of Service

Jurgen Renner
Senior Manager – IATA Airport Consulting & Project Lead – Level of Service
International Air Transport Association (IATA)


Speaker Invited

Wednesday 8th November 15:00 - 15:45

“Industry Empowering” Start-Up Elevator Pitches

In partnership with Starburst Accelerator

Chairman


Van Espahbodi
Co-Founder & COO
Starburst Accelerator

Format


6 start-up’s presenting for 5 minutes, with 2 minutes Q&A to follow.

FTE and Starburst will host two unique pitch sessions featuring 11 local and global start-ups dedicated to improving the travel experience through innovative approaches to technology and service. These sessions, which will focus on passenger empowering and industry empowering solutions, will provide inspiration and insight into the cutting edge developments in today’s start-up community through fast-moving and exciting presentations.

The start-up participants will present ideas and technologies that can have wide-ranging impacts, from cabin improvements and travel apps that reduce passenger frustration, to virtual reality/AI solutions to enhance entertainment, customer service and more. As well as seeing them present on stage, you can also visit the start-ups at their booth in the expo hall.

Industry Empowering Start-Up Elevator Pitches Schedule:

TakantoClopAI ChatChecktheqVanema AerospaceXjera LabsZestIOT
Wednesday 8th November 15:45
Conference close
Travel & Accommodation

Perfect Location

Marina Bay Sands, 7-8 November, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Learn more about Singapore

Why attend FTE Asia EXPO 2017?

Read what others are saying about FTE Asia EXPO...

"FTE Asia EXPO was a great exhibition and conference. It was very interesting to meet with industry leaders and exchange thoughts on the future travel trends"

Adam Symalla, Head of Guest Experience - Midfield Terminal, Etihad Airways

“FTE is an excellent platform to learn the latest initiatives & thoughts of different aviation stakeholders, I’ve learned a lot from FTE Asia Expo2016"

Joanne Ma, Assistant General Manager, Terminal 1, Airport Authority Hong Kong

“FTE Asia is an excellent platform for not just idea sharing, but meeting people you don't normally get the chance to deal with, such as Google and Microsoft.”

Jose Oller, VP Airport and Operations Control, Peach

“FTE brings together the key stakeholders involved in delivering an exceptional experience for the customer – the carriers, the airport owners, the vendors, IATA – all of the critical stakeholders are represented in one room, and everybody has a very clear focus on the industry's end game. The unique twist here is particular focus on the future of travel, the opportunities that it presents, where the growth is taking place, and how can we, as an industry, continue that growth.”

Emi Spanakis, Director – Customer Experience, oneworld Alliance

“The variety across the event is amazing. Among the exhibitors we have been presented with every sort of new gadget designed to enhance the passenger experience, and the panel sessions have sparked some very interesting discussions.”

H. K. Ng, Assistant Manager IT Operations, Hong Kong International Airport

“I'm always looking for events where a good quality and variety of exhibitors meets an excellent conference agenda, and that's exactly what you have at FTE. There are some really interesting topics covered at these events too – so far discussions about the value of self-service have been particularly good.”

John Newn, VP Res/Distributions, Royal Brunei Airlines

“Firstly, it's a very broad conference, so not only are you getting airlines, but you're also getting airports and suppliers, so from my perspective, it gives me a very large overview of everything that is happening in the industry. I've also gained a real understanding of what other airports and airlines are doing to improve my business, and I've been able to learn from them and also to share with them ideas that can improve the passenger experience across the board, so it's definitely a great forum for discussion.”

Tarik Kiki, Manager Ground Product, Jetstar

“I've met a lot of people and made a lot of new contacts – because of course one of the key reasons people attend FTE is for the incredible networking that you get here. There has been a great variety of vendors on show, and I definitely learned a lot from the speakers – a lot of them really struck a chord.”

David Blackwell, Executive General Manager Customer Service, Adelaide Airport

“It is very good because it attracts and joins together so many manufacturers, airlines and airports. You have established a platform for all of the airline industry to share information and share experiences, and that's very impressive I think. I have certainly learned a lot from the conference, and it is very good to see the new knowledge and information, as well as the new technologies, brought from around the world to here in Asia. It will prove very helpful to us in improving our own product.”

Meng Yang, Manager Simplifying the Business, Air China

“We get to hear from important players in the industry – the airports, the airlines and the authorities – on their views and expectations for the future of travel, and it ensures that all of us are moving in the right direction. There are a lot of key benefits to attending this event, and it is unique in that it brings people together to share their ideas and what they see in the future of our industry.”

Yuh Khee Leong, Vice President Technology, Changi Airport Group

“Following the incredibly successful co-location of APEX EXPO, Aircraft Interiors Asia Expo, and FTE Asia EXPO in Singapore last year, APEX is delighted to be a Headline Partner to FTE Asia EXPO 2017 this November. Asia is the fastest growing travel region in the world, and FTE Asia EXPO is now a definitive regional trade show for APEX members to engage, network and learn with Asian airlines and their partners going forward. We look forward to working with FTE to stage an event that delivers real value to attendees.”

Joe Leader, CEO, Airline Passenger Experience Association (APEX)

“Changi Airport Group is pleased to support FTE Asia EXPO 2017 as Headline Partner, to bring together like-minded industry experts to share the latest trends and technologies and find solutions to enhance the travel experience of passengers worldwide.”

Tan Lye Teck, Executive Vice President, Airport Management, Changi Airport Group

Vital Event Information

Future Travel Experience Asia EXPO 2017 is Asia’s biggest free to attend passenger experience expo, providing an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

Event
Future Travel Experience Asia EXPO 2017
Date
- November 2017
Location
Marina Bay Sands, Singapore

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