Category Archives: Initiatives

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.

French, Portuguese and Cambodian airports hold ‘Smiling Day’ to help improve passenger experience

CUPPS compliant solution

United to install 500 charging stations for personal electronic devices

Ryanair: ‘We’ve done everyone a favour by reshaping passenger behaviour’

Melbourne Airport switches to common use platform to improve passenger processing

Narita Airport extends multilingual services to improve experience for non-Japanese travellers

Initiatives // Feb 2014 // No Comments

Narita Airport extends multilingual services to improve experience for non-Japanese travellers

Narita Airport is adding new functions to its language translation app and installing multilingual signage across the airport to simplify the travel experience for international passengers.

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Singapore Airlines launches new UK Rail-Fly partnership to simplify end-to-end travel process

Initiatives // Jan 2014 // No Comments

Singapore Airlines launches UK Rail-Fly partnership to simplify end-to-end travel process

FTE spoke to Singapore Airlines’ Wilson Yong about the new partnership with First Great Western and Heathrow Express that allows passengers to travel with all three companies on a single booking.  Read full article »


KLM offers in-flight gifting with Wannagives service

Initiatives, Passenger Comfort // Dec 2013 // No Comments

KLM offers in-flight gifting with Wannagives service

KLM has launched a new gifting service called ‘KLM Wannagives’, which allows people to surprise friends and family with a present while they are in the air.  Read full article »


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