Category Archives: Initiatives

A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.

Innsbruck Airport - Cloud service

Hawaiian Airlines achieves Fast Travel platinum status

New technology, ‘coopetition’ and the ‘3Us’ – aiming for the optimal customer experience

FTE Europe 2015 in pictures – the airport of the future, next-generation cabin design, connectivity, wearable technology and personalisation

Rossen Dimitrov, Qatar Airways

London passenger experience

NL080115-fte-yearinnovation

Top 10 ‘On the Ground’ passenger experience stories of 2014

Gatwick Airport investing in bag drop

Initiatives // Dec 2014 // Comments Off

Gatwick Airport investing in self-service bag drop, next-generation security, and new e-gates

As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.

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Middle East

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