Category Archives: Initiatives

A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.

Innsbruck Airport - Cloud service

Hawaiian Airlines achieves Fast Travel platinum status

New technology, ‘coopetition’ and the ‘3Us’ – aiming for the optimal customer experience

FTE Europe 2015 in pictures – the airport of the future, next-generation cabin design, connectivity, wearable technology and personalisation

Rossen Dimitrov, Qatar Airways

London passenger experience


Top 10 ‘On the Ground’ passenger experience stories of 2014

Gatwick Airport investing in bag drop

Initiatives // Dec 2014 // Comments Off

Gatwick Airport investing in self-service bag drop, next-generation security, and new e-gates

As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.

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Middle East

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