Category Archives: Initiatives

A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.

Rossen Dimitrov, Qatar Airways

London passenger experience


Top 10 ‘On the Ground’ passenger experience stories of 2014

Gatwick Airport investing in bag drop

Initiatives // Dec 2014 // No Comments

Gatwick Airport investing in self-service bag drop, next-generation security, and new e-gates

As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.

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Middle East

IATA Common Use Strategy

Abu Dhabi Airports unveils dedicated VIP Terminal

Initiatives // Nov 2014 // Comments Off

Abu Dhabi Airports unveils dedicated VIP Terminal for all passenger classes

Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.

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CEOs of IAG and Virgin Atlantic talk passenger experience

JetBlue opens expanded arrivals concourse at JFK Airport

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