IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.
Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.
JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.
Heathrow Airport’s CEO, CIO, COO and T2 Operations and Programme Director discuss how the airport smoothly transferred 26 airlines into the new Terminal 2.
The 2014 SITA/ACI Airport IT Trends Survey reveals that improving passenger processes is airports’ main priority, with the ‘connected traveller’ impacting investment.
Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.
FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.
FTE took a tour of London Stansted Airport to find out how the £260 million transformation project is helping to improve the passenger experience.