FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.
Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience. Read full article »
Workers at all 23 airports under VINCI Airports’ ownership are taking part in ‘Smiling Day’, which includes special events to help improve the airport experience for passengers. Read full article »
FTE spoke to Amadeus’ Head of Airport IT about ACUS – the new cloud-based system that Amadeus says could redefine the airport common use market. Read full article »
In response to the high number of passengers travelling with smartphones and tablets, United Airlines is installing hundreds of charging stations across US airports. Read full article »
Ryanair CCO David O’Brien reveals to FTE when the new app and mobile boarding passes will be launched, and why the LCC is now trying to “un-differentiate” itself.
Following the recent introduction of self-service kiosks and automated bag drop, Melbourne Airport is switching all of its passenger services to SITA’s common use platform.
Narita Airport is adding new functions to its language translation app and installing multilingual signage across the airport to simplify the travel experience for international passengers.
FTE spoke to Singapore Airlines’ Wilson Yong about the new partnership with First Great Western and Heathrow Express that allows passengers to travel with all three companies on a single booking. Read full article »
KLM has launched a new gifting service called ‘KLM Wannagives’, which allows people to surprise friends and family with a present while they are in the air. Read full article »