Abu Dhabi Airports has installed new walkways and security scanners, and simplified the transfer process as part of its Capacity Enhancement Programme (CEP).
From embedded bag tags and smart glasses, to mood measuring digital screens and new bag drop solutions, FTE takes a closer look at some of today’s eye-catching solutions.
Ryanair CEO Michael O’Leary and Chief Marketing Officer Kenny Jacobs outline how the LCC plans to enhance the passenger experience over the next 12 month. Read full article »
Innsbruck Airport will implement Amadeus’ Airport Common Use Service (ACUS), which is a complete cloud-based common use solution.
IATA has recognised the efforts of Hawaiian Airlines to use self-service solutions to improve and expedite the travel experience for its passengers.
BT roundtable explores how new technology, ‘coopetition’ and the so-called ‘3Us’ can help to optimise the end-to-end passenger experience.
Virgin Atlantic, Ryanair, Heathrow, Airbus, SAS, United Airlines, Istanbul New Airport, Thomson Airways and more share passenger experience plans.
Rossen Dimitrov, Qatar Airways’ SVP Customer Experience, tells FTE why he expects airline-designed airports to be more common in the years to come.
FTE looks at how Heathrow, Gatwick, London Stansted and London City airports are investing heavily in enhancing the airport experience for travellers.
FTE kicks off the ‘Year of Innovation’ by highlighting various ways in which airports, airlines and other stakeholders can improve the travel experience on the ground.