Category Archives: Initiatives

A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.


Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

United launches self-tagging and self-boarding at Boston Logan Airport

Initiatives // May 2014 // No Comments

United launches self-tagging and self-boarding at Boston Logan Airport

United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre.  Read full article »

Klia2 to open on 2 May; AirAsia to move across with self-service offer on 9 May

Apps, Retrofitting, Facilities

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.

French, Portuguese and Cambodian airports hold ‘Smiling Day’ to help improve passenger experience

CUPPS compliant solution

United to install 500 charging stations for personal electronic devices

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