Category Archives: Initiatives

A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.

Dublin Airport

laGuardia self-service

‘European-style self-service’ and beacons at the heart of Orlando International Airport’s passenger experience plans

Abu Dhabi Airports

FTE in Paris

Ryanair reveals next wave of passenger plans: Customer Charter, personalisation, native apps, lower fees and in-flight improvements

Innsbruck Airport - Cloud service

Hawaiian Airlines achieves Fast Travel platinum status

New technology, ‘coopetition’ and the ‘3Us’ – aiming for the optimal customer experience

FTE Europe 2015 in pictures – the airport of the future, next-generation cabin design, connectivity, wearable technology and personalisation

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