Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.
As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.
Abu Dhabi, Dubai, Hamad and King Abdulaziz international airports are all making huge investments with the aim of creating a best-in-class experience.
IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.
Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.
JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.
Heathrow Airport’s CEO, CIO, COO and T2 Operations and Programme Director discuss how the airport smoothly transferred 26 airlines into the new Terminal 2.
The 2014 SITA/ACI Airport IT Trends Survey reveals that improving passenger processes is airports’ main priority, with the ‘connected traveller’ impacting investment.
Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.