Abhilash Chacko, Head of IT Commercial at Gatwick Airport, explains how the airport is working closely with airlines to improve the passenger experience.
The £16 million development of the Western Pier will include the installation of electronic boarding gates, charging points and more seating for travellers.
The annual Passenger IT Trends Survey provides interesting insight into which touch-points airlines and airports need to improve to keep passengers happy.
Following a spate of recent acquisitions, FTE speaks to Amadeus and SITA to explore what consolidation in the airport IT sector means for the wider industry.
Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.
Ryanair has partnered with Adobe to upgrade its digital infrastructure as part of the on-going “Always Getting Better” service improvement programme.
FTE speaks to Future Foundation and Amadeus to find out how mobile technology, virtual reality, robotics and social media will shape future traveller needs.
Phase 2 of London Stansted Airport’s £80 million investment is now complete, bringing about a number of improvements to the passenger experience.
We send our best wishes to Cees de Vos, Director Innovation Outstations & Partnerships at Air France-KLM, who retires today.
FTE explores how daa is improving data sharing between stakeholders to improve operational efficiency, queue management and resource allocation.