Category Archives: Pre-travel

A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening, ancillary pre-booking and remote concierge services to improve the passenger experience.

Hilton App

Fraport launches premium ‘Home to Gate’ service

Pre-travel // Sep 2014 // Comments Off

Fraport launches premium ‘Home to Gate’ service

The new ‘Home to Gate’ service includes a limousine transfer to the airport, a personal concierge check-in service and fast track through security.

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Kenny Jacobs, Ryanair’s Chief Marketing Officer

DOT approves Resolution 787

ACSA launch new app

Aer Lingus, Aeroflot and Qatar Airways to trial New Distribution Capability

Pre-travel // Jun 2014 // Comments Off

Aer Lingus, Aeroflot and Qatar Airways to trial New Distribution Capability

IATA has announced that Aer Lingus, Aeroflot and Qatar Airways will pilot the New Distribution Capability (NDC), which aims to transform the distribution and booking process.

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Jet Airways launches mobile check-in and e-boarding pass

Check-in & Validation, Pre-travel // May 2014 // 1 Comment

Jet Airways launches mobile check-in and e-boarding pass

Travellers flying with Indian carrier Jet Airways can now check-in using their mobile phone and have their boarding pass sent directly to their device.

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Aermexico launches end-to-end Concierge Service

Post-travel, Pre-travel // Feb 2014 // Comments Off

Aeromexico launches end-to-end Concierge Service

Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.

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Virgin Atlantic offers VIP treatment to all

Lounges, Gates & Boarding, Pre-travel // Jul 2013 // Comments Off

Virgin Atlantic offers VIP treatment to all

Virgin Atlantic is offering passengers a new Guest List package, which includes a chauffeur driven car service, priority baggage, fast track security and Clubhouse access. Read full article »


SANmap (pictured) allows passengers to explore the terminal and the services that are available before arriving at San Diego International Airport.

Pre-travel // Apr 2012 // Comments Off

San Diego Airport develops interactive online map

Passengers travelling from San Diego Airport can now explore shopping and dining options, as well as other on-site services, before arriving at the airport. Read full article »


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