Category Archives: Pre-travel

A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening, ancillary pre-booking and remote concierge services to improve the passenger experience.


Gatwick Airport offers protection to self-connecting passengers

Singapore Airlines partners with Panasonic on new Companion App


Etihad fares

Pre-travel // Aug 2015 //

Etihad responds to unbundling trend with eight new fare categories

The carrier says the introduction of the new fare structure, which features eight different booking options, is designed to increase transparency at the point of booking.

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LOT Payment methods


Pre-travel // Mar 2015 //

Flight search and payment developments helping airlines simplify pre-travel experience

FTE looks at how JetBlue and Virgin America are using Apple Pay and Visa Checkout, and how a new Google Flights feature is simplifying the flight search process.

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Hilton App

Fraport launches premium ‘Home to Gate’ service

Pre-travel // Sep 2014 //

Fraport launches premium ‘Home to Gate’ service

The new ‘Home to Gate’ service includes a limousine transfer to the airport, a personal concierge check-in service and fast track through security.

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Kenny Jacobs, Ryanair’s Chief Marketing Officer

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