Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
Gatwick Airport’s Chris Baldwin explains how self-connecting passengers stand to benefit from the pioneering “GatwickConnects” booking platform.
The app will allow passengers to plan their IFE experience on the ground, before synchronising their device with the embedded system onboard the aircraft.
Air Astana has launched MyUpgrade, an online tool that allows Economy Class customers to bid for an upgrade to Business Class ahead of their flight.
The carrier says the introduction of the new fare structure, which features eight different booking options, is designed to increase transparency at the point of booking.
LOT customers can now pay for their flights using the virtual currency Bitcoin, which is accepted on the carrier’s website and mobile app.
FTE looks at how JetBlue and Virgin America are using Apple Pay and Visa Checkout, and how a new Google Flights feature is simplifying the flight search process.
Hilton Worldwide’s Josh Weiss outlines the company’s smartphone strategy and explains how Hilton can work with airlines to improve the end-to-end travel experience.
Ryanair’s new Business Plus includes more flexibility on ticket changes, a 20kg checked bag allowance, priority boarding and fast track through security.