Category Archives: Pre-travel

A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening, ancillary pre-booking and remote concierge services to improve the passenger experience.

NL190315-flight-search

Pre-travel // Mar 2015 //

Flight search and payment developments helping airlines simplify pre-travel experience

FTE looks at how JetBlue and Virgin America are using Apple Pay and Visa Checkout, and how a new Google Flights feature is simplifying the flight search process.

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Hilton App

Fraport launches premium ‘Home to Gate’ service

Pre-travel // Sep 2014 //

Fraport launches premium ‘Home to Gate’ service

The new ‘Home to Gate’ service includes a limousine transfer to the airport, a personal concierge check-in service and fast track through security.

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Kenny Jacobs, Ryanair’s Chief Marketing Officer

DOT approves Resolution 787

ACSA launch new app

Aer Lingus, Aeroflot and Qatar Airways to trial New Distribution Capability

Pre-travel // Jun 2014 //

Aer Lingus, Aeroflot and Qatar Airways to trial New Distribution Capability

IATA has announced that Aer Lingus, Aeroflot and Qatar Airways will pilot the New Distribution Capability (NDC), which aims to transform the distribution and booking process.

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Jet Airways launches mobile check-in and e-boarding pass

Check-in & Validation, Pre-travel // May 2014 // 1 Comment

Jet Airways launches mobile check-in and e-boarding pass

Travellers flying with Indian carrier Jet Airways can now check-in using their mobile phone and have their boarding pass sent directly to their device.

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Aermexico launches end-to-end Concierge Service

Post-travel, Pre-travel // Feb 2014 //

Aeromexico launches end-to-end Concierge Service

Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.

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Virgin Atlantic offers VIP treatment to all

Lounges, Gates & Boarding, Pre-travel // Jul 2013 //

Virgin Atlantic offers VIP treatment to all

Virgin Atlantic is offering passengers a new Guest List package, which includes a chauffeur driven car service, priority baggage, fast track security and Clubhouse access. Read full article »


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