Category Archives: Pre-travel

A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening, ancillary pre-booking and remote concierge services to improve the passenger experience.

Hilton App

Fraport launches premium ‘Home to Gate’ service

Pre-travel // Sep 2014 // No Comments

Fraport launches premium ‘Home to Gate’ service

The new ‘Home to Gate’ service includes a limousine transfer to the airport, a personal concierge check-in service and fast track through security.

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Kenny Jacobs, Ryanair’s Chief Marketing Officer

DOT approves Resolution 787

ACSA launch new app

Aer Lingus, Aeroflot and Qatar Airways to trial New Distribution Capability

Jet Airways launches mobile check-in and e-boarding pass

Check-in & Validation, Pre-travel // May 2014 // 1 Comment

Jet Airways launches mobile check-in and e-boarding pass

Travellers flying with Indian carrier Jet Airways can now check-in using their mobile phone and have their boarding pass sent directly to their device.

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Aermexico launches end-to-end Concierge Service

Post-travel, Pre-travel // Feb 2014 // No Comments

Aeromexico launches end-to-end Concierge Service

Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.

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Virgin Atlantic offers VIP treatment to all

Lounges, Gates & Boarding, Pre-travel // Jul 2013 // No Comments

Virgin Atlantic offers VIP treatment to all

Virgin Atlantic is offering passengers a new Guest List package, which includes a chauffeur driven car service, priority baggage, fast track security and Clubhouse access. Read full article »


SANmap (pictured) allows passengers to explore the terminal and the services that are available before arriving at San Diego International Airport.

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