SITA and ACI have released the 2013 Airport IT Trends Survey, which shows that 95% of airports plan to invest in apps, while 80% will invest in self-tagging and bag drop. Read full article »
FTE spoke to Gatwick Airport’s Nikki Barton, Amadeus’ Patricia Simillon and PhoCusWright’s Norm Rose about minimising the impact of delays on air travellers.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
FTE flew to Vienna last week for the SITA Europe Aviation ICT Forum 2013, where we had the opportunity to test out SITA Lab’s Google Glass-based solution.
FTE spoke to technology product design company Artefact Group and SITA Lab about the opportunities presented to airlines and airports by Google Glass and smartwatches. Read full article »
Heathrow has become the first airport to adopt ‘positive boarding’, which gives passengers bespoke information to ensure they make their flight on time.
MIA passengers can view the latest in news and entertainment on their mobile phones with live streaming from CNN Airport Network, via the airport’s WiFi service. Read full article »
Air France KLM’s Manuel van Lijf and Dr. Nicola Tomatis, CEO of BlueBotics, spoke to FTE about the viability of replacing human customer service agents with robots. Read full article »