Passengers can now pay for their tickets, seat selection, travel insurance and other ancillary purchases using Apple Pay and Android Pay.
Passengers can now pay for their tickets, seat selection, travel insurance and other ancillary purchases using Apple Pay and Android Pay.
The AI-powered “Oscar” chatbot is now able to provide the answers to customers’ questions 67% of the time, and it has just come online in Australia.
Passengers flying on domestic services with Delta Air Lines can now be checked in automatically via the carrier’s iOS and Android apps.
Stuart Rattray, GM Technology, outlines how Sydney Airport is embracing open data and biometrics to improve the passenger experience and optimise efficiency.
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Bringing together aviation and robotics industry professionals for a three-day interdisciplinary series of conference sessions, workshops, robotics innovation tours, and networking opportunities with the primary goal of solving aviation business and operational challenges with robotics solutions.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: This high-level three-day event in the heart of Dublin, focused on customer-centric innovation, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>Passengers will be able to purchase products from multiple airport retailers and collect all of their items from a single collection point at the airport.
Munich Airport’s Sarah Wittlieb reveals how the airport is embracing online and offline innovation to improve the travel experience.
Jet Airways has partnered with ride hailing app Uber to offer passengers the option of booking an Uber via the airline’s app.
KLM has introduced an emoji service for Messenger, which allows travellers to request directions to points of interest simply by sending an emoji.
Jet Airways has partnered with ride hailing app Uber to offer passengers the option of booking an Uber via the airline’s app.
KLM has introduced an emoji service for Messenger, which allows travellers to request directions to points of interest simply by sending an emoji.
Samsonite is trialling a new longer battery life and wider range technology called Narrowband-IoT with Vodafone, as an additional option for Track&Go.
Guests visiting Lufthansa’s Business Lounge at Frankfurt Airport can trial Avegant Glyph video glasses, which provide users with a personal cinema experience.
IdeaWorksCompany has explored how the likes of Ryanair, AirAsia, Delta and United are using mobile apps to enhance ancillary revenues.
easyJet’s James Millett discusses the partnership with Founders Factory, its investment in start-ups and its plans to embrace disruptive thinking.
The updated Delta app allows customers to access their boarding pass and airport maps even without an Internet connection.
Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
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