Aruba, the Netherlands, Aruba Airport Authority, Schiphol Group, KLM and Vision-Box have launched the first of its kind Aruba Happy Flow project.
The £16 million development of the Western Pier will include the installation of electronic boarding gates, charging points and more seating for travellers.
The annual Passenger IT Trends Survey provides interesting insight into which touch-points airlines and airports need to improve to keep passengers happy.
Qantas has teamed up with PressReader to offer passengers access to thousands of digital titles, which can be downloaded via the carrier’s app.
The wide-reaching improvements include new Business Class seats, enhanced in-flight entertainment and more overhead stowage space for cabin bags.
A 13.3-inch HD monitor, in-seat power and USB ports, a cocktail table and noise cancelling headphones are among the highlights of the Premium Economy class.
Alaska Airlines passengers can now upgrade to Preferred Plus seats if MVP-level frequent flyers have not already reserved the bulkhead and exit row seats.
Ranging from Media Stations to a bespoke gate-based wireless network, new solutions are helping airlines and airports add real value at the departure gate.
A new self-service bag drop system has gone live at Incheon Airport and can initially be used by passengers flying with Asiana Airlines and Korean Air.