Airports and airlines are turning to iBeacons, passenger tracking solutions, interactive screens and wearable technology to improve the passenger experience.
Helsinki Airport has installed a new system that will allow it to track passengers via their smartphones to help identify bottlenecks and enable personal interactions.
Virgin Atlantic has started its trial of iBeacon technology, which allows Upper Class passengers to receive personalised notifications and offers via their iPhone.
SITA Lab has released a white paper exploring the use of beacon technology in the airport environment, highlighting the pros and cons, and calling for a common use solution.
Human Recognition Systems’ MFlow Journey was recently installed at Edinburgh Airport to measure the journey time of passengers passing through security.
Houston Airport System has installed a Bluetooth-based queue measurement system, so that passengers can check security checkpoint waiting times online. Read full article »
Milan Malpensa Airport has implemented Italy’s first Bluetooth queue measurement system to help manage queues and improve passenger processing. Read full article »
Tampa International Airport has introduced digital screens displaying the security queuing time in the main terminal. Read full article »