Schiphol launches new contactless food ordering service


The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.

In collaboration with HMSHost International, Schiphol has launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control.

Schiphol passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security. Customers can pre-order food & drinks from restaurants such as Starbucks, La Place, Grand Café Het Paleis, and Grab & Fly.

The partnership with HMSHost International follows another successful pre-order trial introduced previously at the airport with the Foodsy app.

Irene Muysson, Head of Retail, F&B, Commercial Services at Amsterdam Airport Schiphol, commented: “COVID-19 calls for new solutions, including at Amsterdam Airport Schiphol. The use of digital innovations contributes to safe, easy and fast travel. This service offers various advantages. If passengers need to wait at security, they can spend their time with ordering a meal or drink. It also means they will not have to queue on arrival in the Lounge, as their order will be ready at the indicated time. They will still have time left over to prepare for the trip or to relax. The number of physical interactions has also been limited, with all stages of the ordering process – from ordering to payment – now taking place online.”

Walter Seib, CEO, HMSHost International, added: “As the global market leader in the food and hospitality industry for people on the move, it is only natural that during these travel-sensitive times, we fast-tracked the development of our online order and payment platform. With this service we meet our guests’ demands for contactless transactions, speeding up service delivery while ensuring our guests continue to receive the attention they can expect. We’re proud to work alongside our partner Amsterdam Airport Schiphol, delivering this platform in support of their mission to give travellers through Amsterdam Airport Schiphol experiences that are fast, safe and easy at this air transport hub.”

Banners and digital screens with a QR code will be placed at various locations at and after security control. The QR code will take passengers to an order page where they can choose which f&b outlet they would like to order from. After the pilot period, Schiphol and HMSHost International will evaluate whether to increase the number of restaurants from which customer can pre-order.

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