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The FTE Digital & Innovation Conference has been launched to help airlines, airports and their partners get to grips with the new and emerging technologies and trends that have the potential to redefine the industry. As stakeholders battle to understand how to take advantage of all of these new developments, this conference will provide much-needed guidance and exclusive insight from experts at the forefront of innovation. • Premium Pass attendees will have the opportunity to join a series of deep-dive sessions, exploring in detail the technologies and trends that can help them improve customer experiences, differentiate their product and service offerings, and enhance efficiency across their businesses.


The Agenda

Tuesday 18th June


Speaker Invited

Tuesday 18th June 09:30 - 17:00

FTE Innovation & Startup Hub Live (members only)


The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.


Speaker Invited

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June


08:45 - 08:45
Official EXPO opening


Speaker Invited

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address


Daniel Coleman
Founder
Future Travel Experience
Paul Hogan
Event Director
The New Airport Show Istanbul
Joe Leader
CEO
APEX & IFSA

KEYNOTE ADDRESS


How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong
Enterprise Solutions Architect
Amazon Web Services

Keynote Address


Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.


Speaker Invited

Wednesday 19th June 11:15 - 12:45

Visions and learnings from organisations that are pushing boundaries with their digitalisation efforts

First Working Session

Moderator


Marta Dimitrova
Assistant Editor
Future Travel Experience

Presenters


The digital journey of Turkish Airlines

Seyda Tartar
Digital Innovation Manager
Turkish Airlines

How Avianca has turned a 100-year-old airline into a digital-first company

Santiago Aldana Sanín
CDO & CTO
Avianca

Schiphol set a course to be “the world’s leading digital airport”. Does it believe it has achieved it and what lessons has it learned along the way?

Rosanne van der Stam
Value Stream Owner for Customer Experience
Royal Schiphol Group

What advanced technologies is Evelop Airlines leveraging to power its business performance-focused digital transformation project, Titanium?

Álvaro Coromina
CIO
Evelop Airlines


Speaker Invited

Wednesday 19th June 13:00 - 14:00

FTE Startup Pitch Session

(in partnership with Propeller Shannon)

Propeller Shannon celebrates Ireland’s long history as aviation innovators to develop a unique Aviation and Travel Tech programme. Based at a dedicated innovation centre at Shannon Airport, Propeller Shannon will drive the growth of startup aviation companies and participate in their success, with a goal of producing the next generation of companies of global significance.

See the startups chosen through their Cohort 2 deliver elevator pitches on their unique capabilities. Each startup will be quizzed by a panel of industry experts following their pitch.

Panellists


Nirali Shah
Director of Innovation, Partnerships
Vantage Airport Group
Karin Gylin
Head of Innovation
Swedavia
Simone van Neerven
Head of Innovation
Vueling


Speaker Invited

Wednesday 19th June 14:15 - 15:30

Visions and learnings from organisations that are pushing boundaries with their innovation efforts

Second Working Session

Moderator


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Presenters 


Viva Air Labs is using data and rapid testing to drive Latin America’s first travel and innovation hub, with an LCC mindset, but can you achieve real innovation on a budget?

Clyde Hutchinson
Head of Innovation
Viva Air Labs

The Swedavia approach to instilling a culture of innovation throughout the entire 10 airports it operates

Karin Gylin
Head of Innovation
Swedavia

How innovation is shaping every corner of Vueling

Simone van Neerven
Head of Innovation
Vueling

Creating a cohesive innovation strategy across the Vantage airport network that is powered by an ecosystem of innovation partnerships

Nirali Shah
Director of Innovation, Partnerships
Vantage Airport Group


Speaker Invited

Wednesday 19th June 17:00 - 17:50

Day 1 Closing Session for "Ancillary" and "Digital & Innovation" conferences

Moderator


Sinead Finn
Director
Affinnity

Presenters


How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?

Ben Robertson
Product Manager - Ancillary Revenue
easyJet

Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.

Matthew Elgie
Digital Director
YOTEL

Consumer retailing insights and trends that could affect Travel

Ravi Bagal
Head of Worldwide Business Development, Consumers and Retail
Amazon Web Services

18:00 - 18:00
Conference Close


Speaker Invited

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Thursday 20th June


Speaker Invited

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session

KEYNOTE ADDRESS


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska
Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group


Speaker Invited

Thursday 20th June 09:30 - 09:30

The FTE Sprint Sessions Day

It has become apparent to us that despite the industry’s appetite to innovate with the latest technologies and approaches, airlines and airports still struggle to overcome many of the age old industry challenges. In our Sprint Sessions we will take these problems and try to collectively forge recommendations to drive industry progress. Thanks to our unique approach, we will hear a scene-setting presentation from a progressive thinker or first-mover with bold ideas, a series of opinions from a panel of industry innovators, and then suggestions from our audience. This will enable us to create a set of recommendations that we will share with the audience, and industry at large, after the conference.


Speaker Invited

Thursday 20th June 09:30 - 10:30

Escaping the grip of legacy systems

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains


Clyde Hutchinson
Head of Innovation
Viva Air Labs
Thomas Hoff Andersson
Chief Operating Officer
Bengaluru International Airport

Ideas from a progressive thinker


Simon Lamkin
Chief Executive Officer
LamTech Solutions & former CIO of Brussels Airlines

Panellists


Nicholas Woods
Chief Information Officer
MAG (Airports Group)
Álvaro Coromina
CIO
Evelop Airlines
Marcus Motzkuhn
Manager Digital Distribution & Solutions
SunExpress
M. Osama Sheikh
Project Manager – Technology & Innovation
Pakistan International Airlines

Questions to consider

  • Airlines and airports need to think beyond the norm to achieve radical change but is the air transport industry reluctant to address legacy system replacement and invest in new, modern systems?
  • How much modernisation and flexibility can airports and airlines truly expect from their aging legacy systems?
  • In the age of the startup, what role do startups/scaleups have to play here? Can you really trust small, young companies to deliver reliable technology that is so central to your day-to-day operations?
  • What are the established legacy providers doing well and doing badly? How can the negative points be addressed to deliver improvements for all stakeholders across the board?
  • Can transformation really be achieved through off-the-shelf products or do you need to develop bespoke products and services in-house?
  • Is it even viable for airports and airlines to build their own IT systems to replace aging legacy systems?
  • What role will the global tech giants (Google, Amazon, etc) play in this space and are they a genuine threat to the established legacy system providers?
  • Are airline/airport alliances paving the way for new collaborative system approaches that reimagine IT operations?


Speaker Invited

Thursday 20th June 11:30 - 12:00

Special Presentation - How technology has powered the incredible of Pegasus Airlines

Erdinç Uğurlu
VP, Business Solutions
Pegasus Airlines
Asli Bayraktar
Account Services Manager
Hitit CS


Speaker Invited

Thursday 20th June 12:00 - 13:00

Improving on-time performance

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains


Clyde Hutchinson
Head of Innovation
Viva Air Labs
Thomas Hoff Andersson
Chief Operating Officer
Bengaluru International Airport

First-mover case study


Neil Harvey
Head of Airline Performance
Gatwick Airport

Panellists


Akira Mitsumasu
VP - Global Marketing, Japan Airlines & Member of the APEX Board of Directors
Japan Airlines
Tony Chapman
Senior Director, Marketing, Product Management and Strategy
Collins Aerospace
Ismihan Anderson
IT and Automation Director
Istanbul Sabiha Gökçen

Questions to consider

  • How can airlines make better use of real-time information and rich historical data to improve on-time performance (OTP)?
  • How can we motivate all stakeholders to share data and work more collaboratively together to deliver OTP improvements?
  • What role can technologies such as AI and ML play in enhancing OTP?
  • What are the crucial processes that you need to put in place within your own organisation before you can start to support an industry-wide effort on OTP?
  • What more can established industry vendors do to support OTP goals?
  • What role can startups and scaleups play in this space?
  • Processes like A-CDM are/were seen as a major contributor to OTP improvements but is this approach delivering the desired results? Can we take it a step further?
  • Can airports do more to hold airlines and ground handlers to account if they are not meeting OTP targets?
  • How much of this can be solved by investment in infrastructure and how much can be solved by better planning and cultural changes?

  • Speaker Invited

    Thursday 20th June 14:00 - 15:00

    Overcoming baggage headaches

    Sprint Session

    Conclusions from each of our sprint sessions will be published in the coming weeks

    Sprint Captains


    Clyde Hutchinson
    Head of Innovation
    Viva Air Labs
    Thomas Hoff Andersson
    Chief Operating Officer
    Bengaluru International Airport

    First-mover case study


    Murat Demirbilek
    Vice President of Ground Operations
    Pegasus Airlines

    Additional panellists


    Urban Söderberg
    Market Development Manager RFID Aviation
    Avery Dennison
    Jasper Quak
    Global Business Development
    BAGTAG

    Questions to consider

  • Do traditional baggage handling systems need to be replaced with warehouse-style robotic sortation systems operated by autonomous vehicles?
  • How can airports make a “digital luggage experience” possible, even at small and regional airports?
  • How much difference is IATA R753 really making?
  • What more needs to be done from a regulatory and standard-setting perspective to realise wide-reaching baggage improvements?
  • IATA is now pushing RFID, a number of years after the technology was first touted as a means of improving baggage handling. Is it really the “silver bullet” or are there other more effective solutions on the market/being developed?
  • Some suppliers are exploring the concept of removing bag tags altogether. Is this realistic and, if so, what do we need to do now to lay the foundations for a tag-less future?
  • An increasing number of airlines and airports are partnering with baggage delivery companies. Does this approach – i.e. door-to-door baggage delivery – hold the key to solving baggage headaches?
  • A lack of overhead capacity for cabin bags is a big problem for most airlines. How can this be solved? How can airlines/airports motivate passengers not to bring cabin bags onboard, and change customer behaviour to help solve this?

  • 15:00 - 15:00
    Conference Close


    Speaker Invited

    Thursday 20th June 16:30 - 17:30

    Istanbul Airport tours (led by Turkish Airlines)

    Open to Premium Pass Holders Only

    Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

    Conferences

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    Exhibition

    Exhibition

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    Social Events

    Social Events

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    Vital Event Information

    Future Travel Experience EMEA (previously FTE Europe) will be co-located with FTE Ancillary and The New Airport Show Istanbul in Istanbul, 19-20 June 2019. A mega-show to commemorate a mega-hub, and a new era of travel.

    Event
    Future Travel Experience EMEA 2019
    Date
    - June 2019
    Location
    Istanbul Congress Center ICC, Istanbul