FTE Ancillary 2020 THE RDS, DUBLIN - 3-4 JUNE 2020

FTE Digital & Innovation Conference

Benchmark your organisation’s innovation levels against the industry’s best.

FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.

You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.

Our FTE Innovate Awards pitch sessions will take place throughout the show, providing a wealth of inspiration as the competitors share details of their most innovative initiatives and what they have learned along the way.

Our 2020 agendas are under development but to give you a good sense of the quality, and diversity, of our speakers please see below a list of our 2019 speakers:

Past High-Level Speakers Include:

2020 Speakers coming soon

Ben Robertson - <p>Product Manager - Ancillary Revenue</p>

Ben Robertson

Product Manager - Ancillary Revenue


Onur Dedekoylu - <p>Senior Vice President - Marketing and e-commerce</p>

Onur Dedekoylu

Senior Vice President - Marketing and e-commerce

Pegasus Airlines

Ravi Bagal - <p>Head of Worldwide Business Development, Consumers and Retail</p>

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail

Amazon Web Services

Tiina Tissari - <p>VP Ancillary Business</p>

Tiina Tissari

VP Ancillary Business


Emilio Chacon Monsant - <p>SVP Ancillary Revenues & Direct Sales</p>

Emilio Chacon Monsant

SVP Ancillary Revenues & Direct Sales


Katarina Hlavata - <p>Senior Ancillaries Manager</p>

Katarina Hlavata

Senior Ancillaries Manager


Juha Jarvinen - <p>EVP Commercial</p>

Juha Jarvinen

EVP Commercial

Virgin Atlantic Airways and President of the Board of Directors, APEX

Xavier Lagardère - <p>Head of Distribution</p>

Xavier Lagardère

Head of Distribution

Lufthansa Group

Mariana Fonseca Medina - <p>Director of Ancillary & Merchandising Strategy</p>

Mariana Fonseca Medina

Director of Ancillary & Merchandising Strategy

American Airlines

Kenny Jacobs - <p>Chief Marketing Officer</p>

Kenny Jacobs

Chief Marketing Officer


Peter Glade - <p>Commercial Director</p>

Peter Glade

Commercial Director


Eugene Barry - <p>EVP Commercial</p>

Eugene Barry

EVP Commercial

Dubai Airports

Niraj Batra - <p>Associate Vice President- Ancillary Revenue, Business Development & Distribution</p>

Niraj Batra

Associate Vice President- Ancillary Revenue, Business Development & Distribution


Kam Jandu - <p>Chief Commercial Officer</p>

Kam Jandu

Chief Commercial Officer

Budapest Airport

Michael O’Leary - <p>CEO</p>

Michael O’Leary



The FTE Digital & Innovation 2019 agenda

FTE Digital & Innovation 2020 conference agenda coming soon

Tuesday 18th June 2019 - Day 1

Tuesday 18th June 09:30 - 17:00

FTE Innovation & Startup Hub Live (members only)

The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June - Day 2

08:45 - 08:45
Official EXPO opening

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address

Daniel Coleman

Future Travel Experience

Paul Hogan

Event Director
The New Airport Show Istanbul

Joe Leader



How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong

Enterprise Solutions Architect
Amazon Web Services

Keynote Address

Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.

Wednesday 19th June 11:15 - 12:45

Visions and learnings from organisations that are pushing boundaries with their digitalisation efforts

First Working Session


Marta Dimitrova

Editor & FTE Hub Community Manager
Future Travel Experience


The digital journey of Turkish Airlines

Seyda Tartar

Digital Innovation Manager
Turkish Airlines

How Avianca has turned a 100-year-old airline into a digital-first company

Santiago Aldana Sanín


Schiphol set a course to be “the world’s leading digital airport”. Does it believe it has achieved it and what lessons has it learned along the way?

Rosanne van der Stam

Value Stream Owner for Customer Experience
Royal Schiphol Group

What advanced technologies is Evelop Airlines leveraging to power its business performance-focused digital transformation project, Titanium?

Álvaro Coromina

Evelop Airlines

Wednesday 19th June 13:00 - 14:00

FTE Startup Pitch Session

(in partnership with Propeller Shannon)

Propeller Shannon celebrates Ireland’s long history as aviation innovators to develop a unique Aviation and Travel Tech programme. Based at a dedicated innovation centre at Shannon Airport, Propeller Shannon will drive the growth of startup aviation companies and participate in their success, with a goal of producing the next generation of companies of global significance.

See the startups chosen through their Cohort 2 deliver elevator pitches on their unique capabilities. Each startup will be quizzed by a panel of industry experts following their pitch.


Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Karin Gylin

Head of Innovation

Simone van Neerven

Head of Innovation

Wednesday 19th June 14:15 - 15:30

Visions and learnings from organisations that are pushing boundaries with their innovation efforts

Second Working Session


Ryan Ghee

Head of Strategy, Engagement and Content
Future Travel Experience


Viva Air Labs is using data and rapid testing to drive Latin America’s first travel and innovation hub, with an LCC mindset, but can you achieve real innovation on a budget?

Clyde Hutchinson

Head of Innovation
Viva Air Labs

The Swedavia approach to instilling a culture of innovation throughout the entire 10 airports it operates

Karin Gylin

Head of Innovation

How innovation is shaping every corner of Vueling

Simone van Neerven

Head of Innovation

Creating a cohesive innovation strategy across the Vantage airport network that is powered by an ecosystem of innovation partnerships

Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Wednesday 19th June 17:00 - 17:50

Day 1 Closing Session for "Ancillary" and "Digital & Innovation" conferences


Sinead Finn



How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?

Ben Robertson

Product Manager - Ancillary Revenue

Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.

Matthew Elgie

Digital Director

Consumer retailing insights and trends that could affect Travel

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail
Amazon Web Services

18:00 - 18:00
Conference Close

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Thursday 20th June - Day 3

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group

Thursday 20th June 09:30 - 09:30

The FTE Sprint Sessions Day

It has become apparent to us that despite the industry’s appetite to innovate with the latest technologies and approaches, airlines and airports still struggle to overcome many of the age old industry challenges. In our Sprint Sessions we will take these problems and try to collectively forge recommendations to drive industry progress. Thanks to our unique approach, we will hear a scene-setting presentation from a progressive thinker or first-mover with bold ideas, a series of opinions from a panel of industry innovators, and then suggestions from our audience. This will enable us to create a set of recommendations that we will share with the audience, and industry at large, after the conference.

Thursday 20th June 09:30 - 10:30

Escaping the grip of legacy systems

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains

Clyde Hutchinson

Head of Innovation
Viva Air Labs

Thomas Hoff Andersson

Chief Operating Officer
Bengaluru International Airport

Ideas from a progressive thinker

Simon Lamkin

Chief Executive Officer
LamTech Solutions & former CIO of Brussels Airlines


Nicholas Woods

Chief Information Officer
MAG (Airports Group)

Álvaro Coromina

Evelop Airlines

Marcus Motzkuhn

Manager Digital Distribution & Solutions

M. Osama Sheikh

Project Manager – Technology & Innovation
Pakistan International Airlines

Questions to consider

  • Airlines and airports need to think beyond the norm to achieve radical change but is the air transport industry reluctant to address legacy system replacement and invest in new, modern systems?
  • How much modernisation and flexibility can airports and airlines truly expect from their aging legacy systems?
  • In the age of the startup, what role do startups/scaleups have to play here? Can you really trust small, young companies to deliver reliable technology that is so central to your day-to-day operations?
  • What are the established legacy providers doing well and doing badly? How can the negative points be addressed to deliver improvements for all stakeholders across the board?
  • Can transformation really be achieved through off-the-shelf products or do you need to develop bespoke products and services in-house?
  • Is it even viable for airports and airlines to build their own IT systems to replace aging legacy systems?
  • What role will the global tech giants (Google, Amazon, etc) play in this space and are they a genuine threat to the established legacy system providers?
  • Are airline/airport alliances paving the way for new collaborative system approaches that reimagine IT operations?
Thursday 20th June 11:30 - 12:00

Special Presentation - How technology has powered the incredible of Pegasus Airlines

Erdinç Uğurlu

VP, Business Solutions
Pegasus Airlines

Asli Bayraktar

Account Services Manager
Hitit CS

Thursday 20th June 12:00 - 13:00

Improving on-time performance

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains

Clyde Hutchinson

Head of Innovation
Viva Air Labs

Thomas Hoff Andersson

Chief Operating Officer
Bengaluru International Airport

First-mover case study

Neil Harvey

Head of Airline Performance
Gatwick Airport


Akira Mitsumasu

Vice President - Global Marketing
Japan Airlines

Tony Chapman

Senior Director, Marketing, Product Management and Strategy
Collins Aerospace

Ismihan Anderson

IT and Automation Director
Istanbul Sabiha Gökçen

Questions to consider

  • How can airlines make better use of real-time information and rich historical data to improve on-time performance (OTP)?
  • How can we motivate all stakeholders to share data and work more collaboratively together to deliver OTP improvements?
  • What role can technologies such as AI and ML play in enhancing OTP?
  • What are the crucial processes that you need to put in place within your own organisation before you can start to support an industry-wide effort on OTP?
  • What more can established industry vendors do to support OTP goals?
  • What role can startups and scaleups play in this space?
  • Processes like A-CDM are/were seen as a major contributor to OTP improvements but is this approach delivering the desired results? Can we take it a step further?
  • Can airports do more to hold airlines and ground handlers to account if they are not meeting OTP targets?
  • How much of this can be solved by investment in infrastructure and how much can be solved by better planning and cultural changes?
  • Thursday 20th June 14:00 - 15:00

    Overcoming baggage headaches

    Sprint Session

    Conclusions from each of our sprint sessions will be published in the coming weeks

    Sprint Captains

    Clyde Hutchinson

    Head of Innovation
    Viva Air Labs

    Thomas Hoff Andersson

    Chief Operating Officer
    Bengaluru International Airport

    First-mover case study

    Murat Demirbilek

    Vice President of Ground Operations
    Pegasus Airlines

    Additional panellists

    Urban Söderberg

    Market Development Manager RFID Aviation
    Avery Dennison

    Jasper Quak

    Managing Director

    Questions to consider

  • Do traditional baggage handling systems need to be replaced with warehouse-style robotic sortation systems operated by autonomous vehicles?
  • How can airports make a “digital luggage experience” possible, even at small and regional airports?
  • How much difference is IATA R753 really making?
  • What more needs to be done from a regulatory and standard-setting perspective to realise wide-reaching baggage improvements?
  • IATA is now pushing RFID, a number of years after the technology was first touted as a means of improving baggage handling. Is it really the “silver bullet” or are there other more effective solutions on the market/being developed?
  • Some suppliers are exploring the concept of removing bag tags altogether. Is this realistic and, if so, what do we need to do now to lay the foundations for a tag-less future?
  • An increasing number of airlines and airports are partnering with baggage delivery companies. Does this approach – i.e. door-to-door baggage delivery – hold the key to solving baggage headaches?
  • A lack of overhead capacity for cabin bags is a big problem for most airlines. How can this be solved? How can airlines/airports motivate passengers not to bring cabin bags onboard, and change customer behaviour to help solve this?

  • 15:00 - 15:00
    Conference Close

    Thursday 20th June 16:30 - 17:30

    Istanbul Airport tours (led by Turkish Airlines)

    Open to Premium Pass Holders Only

    Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

    2018 video highlights
    2017 video highlights

    Why be part of FTE Ancillary?

    Exhibitor & Delegate Testimonials

    “Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

    Juha Jarvinen, President, APEX Board & EVP Commercial, Virgin Atlantic

    “I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

    Tiina Tissari, Vice President, Ancillary Business, Customer Experience, Finnair

    “There is a great mix of airlines and airports and travel business attending, which makes it very valuable for the online travel world and doing business with them.”

    Valerie Ringrose Fitzsimons, Senior Business Development Manager, CarTrawler

    “The event has provided a great insight into the airline industry. It is providing us with a more holistic view on how we can drive ancillary from the inspiration to post-departure stage. It is good to get to know people and we have been able to meet with people with different perspectives from non-airlines as well, and it provides an informal way of creating further contacts.”

    Stuart Martin, Revenue Management, Aer Lingus

    “I really like the format of the elevator pitches, because there is often not enough time to go to each stand, so that has been a great way to quickly get an idea of the companies. Now that I know the conference, I’d definitely be back next year.”

    Patrick Bohl, Head of Retail and Advertising, Budapest Airport

    “My main goal here is to hear the latest ideas and trends in the industry, as our airline is a relatively new player in terms of ancillaries. The exhibition has been very interesting and I have been impressed by the number of startups present. The networking has been good, and the event overall has been very well organised.”

    Georgy Vakhrushev, Senior Pricing Manager, S7 Airlines

    “For me, the event has been excellent. It is a very personal event and easy to connect with the right people. The conference topics have been very interesting, and there has been a very good level of interaction between the speakers and the audience.”

    Ingvi Gudmundsson, Product Designer, Icelandair Digital Labs

    “Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

    Al Tredinnick, Business Development Manager, 15below

    “We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

    Diego Cachero Rodriguez, CEO, 3D SeatMapVR

    “It’s been a great show for us with lots of good meetings; the number of airlines here has been good for us. The app has been very efficient.”

    Fitzhugh Patrick, Director, Business Development, Fusion & Mark Brown, VP Sales & Client Accounts, EMEA, Fusion

    Co-located with FTE EMEA

    FTE emea logo

    Future Travel Experience Ancillary 2020 will be co-located with Future Travel Experience EMEA (Europe, Middle East & Africa). As well as a major exhibition, FTE EMEA will include conference streams on Future Airports, Digital and Inflight Innovation, the FTE EMEA Innovate Awards, and a unique social and networking agenda Visit FTE EMEA Website