FTE Istanbul – “Free Education for all” Schedule

Wednesday 19th June

Speaker Invited

Wednesday 19th June 09:30 - 10:30

APEX session – Customer experience innovation case studies


Joe Leader

The design story of the new Turkish Airlines experience from ground to sky across all touch points.

Mustafa Mucahitoglu
Customer Experience Supervisor
Turkish Airlines
Luke Hawes

What can we expect of the IFEC proposition on Turkish Airlines new wide body aircraft, and how was the vision realised?

Marco Ghassemi
Sr. Director, Account Management
Panasonic Avionics

How SunExpress is using VR to take its product and service offering to new heights.

Marcus Motzkuhn
Manager Digital Distribution & Solutions
Matthias Walther
Inflight VR

Real-life learnings on building a better CX with multilingual support powered by AI

Michael Ollitervo-Murphy
VP of Customer Experience
Gina Dragulin
Director of Product Marketing & Partner Marketing

Speaker Invited

Wednesday 19th June 13:00 - 14:00

FTE Startup Pitch Session

(in partnership with Propeller Shannon)

Propeller Shannon celebrates Ireland’s long history as aviation innovators to develop a unique Aviation and Travel Tech programme. Based at a dedicated innovation centre at Shannon Airport, Propeller Shannon will drive the growth of startup aviation companies and participate in their success, with a goal of producing the next generation of companies of global significance.

See the startups chosen through their Cohort 2 deliver elevator pitches on their unique capabilities. Each startup will be quizzed by a panel of industry experts following their pitch.


Nirali Shah
Director of Innovation, Partnerships
Vantage Airport Group
Karin Gylin
Head of Innovation
Simone van Neerven
Head of Innovation

Speaker Invited

Wednesday 19th June 15:45 - 16:45

FTE Biometrics Symposium


Harald Jentsch
Head of Airports & Baggage Screening
Smiths Detection


How Bangalore Airport will deliver the largest full deployment of end-to-end biometric solutions at an Asian airport

Thomas Hoff Andersson
Chief Operating Officer
Bengaluru International Airport

The APEX view on the significance of biometrics to the travel experience of the future.

Joe Leader

What insights can Elenium share from their work with biometrics including working with Amazon, and implementations at Hong Kong Airport?

Ilya Gutlin
Chief Commercial Officer
Elenium Automation

Thursday 20th June

Speaker Invited

Thursday 20th June 11:45 - 12:45

APEX session – New Product and service approaches


Lauren Costello
Executive Director

Case studies from:

How is the product and service approach at Aer Lingus evolving as it works to become the leading value carrier across the North Atlantic?

Marc Giles
Head of Guest Experience
Aer Lingus

How is AtlasGlobal evolving its inflight propositions as its expands its network and adds widebody aircraft to its fleet?

Abdullah Nergiz
Customer Experience Director

Speaker Invited

Thursday 20th June 14:00 - 15:00

Supplier Innovation case studies


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

What was the design thinking behind the new Flow Wall in the Turkish Airlines CIP Lounges which is over a kilometre long, and one of the longest parametric interior forms in the world?

Oliver Salway

How self-service technology is driving efficiency and customer experience satisfaction at the new Istanbul Airport.

Duncan Watson
Vice President EMEA

More speakers to be announced soon