Registration for FTE EMEA is now open. Register now



This conference was held in 2019

2020 conference information will be available soon.

Click here to subscribe

Wednesday 19th June 2019 - Day 1

Wednesday 19th June 09:30 - 10:30

APEX session – Customer experience innovation case studies


Joe Leader


The design story of the new Turkish Airlines experience from ground to sky across all touch points.

Mustafa Mucahitoglu

Customer Experience Supervisor
Turkish Airlines

Luke Hawes


What can we expect of the IFEC proposition on Turkish Airlines new wide body aircraft, and how was the vision realised?

Marco Ghassemi

Sr. Director, Account Management
Panasonic Avionics

How SunExpress is using VR to take its product and service offering to new heights.

Marcus Motzkuhn

Manager Digital Distribution & Solutions

Matthias Walther

Inflight VR

Real-life learnings on building a better CX with multilingual support powered by AI

Michael Ollitervo-Murphy

VP of Customer Experience

Gina Dragulin

Director of Product Marketing & Partner Marketing

Wednesday 19th June 13:00 - 14:00

FTE Startup Pitch Session

(in partnership with Propeller Shannon)

Propeller Shannon celebrates Ireland’s long history as aviation innovators to develop a unique Aviation and Travel Tech programme. Based at a dedicated innovation centre at Shannon Airport, Propeller Shannon will drive the growth of startup aviation companies and participate in their success, with a goal of producing the next generation of companies of global significance.

See the startups chosen through their Cohort 2 deliver elevator pitches on their unique capabilities. Each startup will be quizzed by a panel of industry experts following their pitch.


Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Karin Gylin

Head of Innovation

Simone van Neerven

Head of Innovation

Wednesday 19th June 15:45 - 16:45

FTE Biometrics Symposium


Harald Jentsch

Head of Airports & Baggage Screening
Smiths Detection


How Bangalore Airport will deliver the largest full deployment of end-to-end biometric solutions at an Asian airport

Thomas Hoff Andersson

Chief Operating Officer
Bengaluru International Airport

The APEX view on the significance of biometrics to the travel experience of the future.

Joe Leader


What insights can Elenium share from their work with biometrics including working with Amazon, and implementations at Hong Kong Airport?

Ilya Gutlin

Chief Commercial Officer
Elenium Automation

Thursday 20th June - Day 2

Thursday 20th June 11:45 - 12:45

APEX session – New Product and service approaches


Lauren Costello

Executive Director

Case studies from:

How is the product and service approach at Aer Lingus evolving as it works to become the leading value carrier across the North Atlantic?

Marc Giles

Head of Guest Experience
Aer Lingus

How is AtlasGlobal evolving its inflight propositions as its expands its network and adds widebody aircraft to its fleet?

Abdullah Nergiz

Customer Experience Director

Thursday 20th June 14:00 - 15:00

Supplier Innovation case studies


Marta Dimitrova

Editor & FTE Hub Community Manager
Future Travel Experience

What was the design thinking behind the new Flow Wall in the Turkish Airlines CIP Lounges which is over a kilometre long, and one of the longest parametric interior forms in the world?

Oliver Salway


How self-service technology is driving efficiency and customer experience satisfaction at the new Istanbul Airport.

Duncan Watson

Vice President EMEA

More speakers to be announced soon

2018 video highlights
2017 video highlights


Exhibitor & Delegate Testimonials

It’s always a great experience at the Future Travel Experience conferences. It is a very nice opportunity to meet my colleagues and continue the networking. There are always very impressive presentations from the speakers and always very well moderated. So, it’s been very helpful to better understand current issues.

Maria Cardenal, Product & Digital Services Director, Immfly"

“The first thing I like is that it’s forward leaning. I’m a digital innovation manager so for me it’s not always about today; it’s also about tomorrow and what will happen next so this event has been impressive for me. FTE is the only one that does this in a good way.”

Mats Berglind, Digital Innovation Manager, Swedavia

One of the areas that we are focusing on is the travel experience, so we are working with airports and airlines. One thing that is really good is that you have a lot of the aviation companies like airlines and airports. I also really like the 1-2-1 networking app.

Mikko Sjoblom, Business Development Executive, Digitalist

“I was particularly interested in the Digital & Innovation conference and it was very interesting to see what other companies do in terms of innovation.”

David Kasipovic, Innovation Department, Lufthansa

“It is my first time at FTE and I have had a very good experience. It is definitely different than other conferences. The Co-creation session was a great way to bring together people that didn’t know each other and we saw that after an hour and a half of brainstorming we could come up with an idea of a product that people like.”

Gilles Brentini, IT – Airport Innovation Manager, Geneva Airport

“What I really like about this event is that it is about reinventing the future together and you can really feel that everybody that has a role in creating this ecosystem is here, such as airlines, airports, and other companies. So, this really inspires me.”

Maïte Oonk, Research Coordinator, KLM Royal Dutch Airlines

“The conference sessions have contained a lot of good information. The topics covered have been very interesting. I particularly enjoyed the keynote presentation. We have used the One-to-One Meeting System, which has been very useful. The networking opportunities have been excellent.”

William Racinne, Area Sales Manager, IER

“It has been a very interesting event. The subjects discussed in the conference sessions have been very well targeted. From a networking perspective, we have met some good new contacts. The exhibition features some interesting companies.”

Marianne Thomson, Customer Experience Manager, easyJet

“The event has been very good in terms of meeting the right airline and airport executives. I am working on the PASSME project, and there have been lots of relevant people to meet here at FTE Europe. The networking opportunities have been excellent.”

Peter Biesslich, Air Transport Operations and Infrastructures, German Aerospace Center

“The conference sessions have been really interesting. It is a good size show for networking and exchanging ideas with people. We have certainly been meeting the right people here. We have been using the One-to-One Meeting System, which has been a very useful initiative. The party at the Guinness Storehouse was, of course, good for networking. The exhibition has also been very interesting.”

Lara Münch, Manager Traffic Development & Sales, Aviation Marketing, Hamburg Airport

“For me, the event has been excellent. It is a very personal event and easy to connect with the right people. The conference topics have been very interesting, and there has been a very good level of interaction between the speakers and the audience.”

Ingvi Gudmundsson, Product Designer, Icelandair Digital Labs

“I am very satisfied. I came last year as well, and this time it was even better. It has been interesting to have the innovation sessions. The networking has been excellent, and I have spoken with several vendors in the exhibition.”

Naoya Shiratori, CS & Products Services, Products & Services Strategy, Assistant Manager, ANA All Nippon Airways

So, for us the exhibition was really great. It has been basically a day and a half of non-stop client interaction with people at the right level about our solutions. We had a lot of good leads from it and it’s been a very positive experience for us.

Ilya Gutlin, Member of the Board, Elenium

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15Below

We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been a great show for us with lots of good meetings; the number of airlines here has been good for us. The app has been very efficient.”

Fitzhugh Patrick, Director, Business Development, Fusion & Mark Brown, VP Sales & Client Accounts, EMEA, Fusion

“We have a booth here and it has been a very good event for us the past two days. We have met a lot of airlines which we are targeting because of our product. Through FTE shows, we managed to secure partnerships with Qatar Airways and Singapore Airlines and we really launched the business in that sense. The conferences here were really good.”

Janne Kyllönen, Founder, QuietOn

“It’s very good to have everybody together, to see the corporates and startups together. It's been valuable to attend.”

Tarvo Topolev, CSO & Co-founder, RebelRoam

“The show has been very good for us. It is a very personal event – the networking is fantastic, and people are very open to talk. It has been very busy for us, and we have had good time during the breaks to speak to visitors.”

Saba Rakhshandehroo, Design Research Lead, Samsonite

Co-located with FTE Ancillary

FTE ancillary logo

Over the last three years, we have established Future Travel Experience Ancillary as the event where the industry gathers to discuss the best ways to generate new digital revenue opportunities at every step of the journey. In 2020 the event returns to Dublin where we first established the show so successfully. Inspired by the latest digital developments, airlines are now thinking way beyond just selling flights and they are exploring a variety of inventive ways in which they can become fully-fledged retailers. This event provides an unrivalled platform for the industry to come together to forge all-important new alliances. Visit FTE Ancillary Website

Get Future Travel Experience news & updates sent to your inbox