Tuesday 5th June
The FTE Startup Hub has been developed to make it as easy as possible for corporate innovators and startups in the air transport and travel sector to connect both digitally and physically, engage in meaningful discussions and lay the foundations for future collaboration. Our FTE Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Learn more here.
Wednesday 6th June - Day 1
The importance of Future Travel Experience
The future of travel and what consumers really want
Dalton Philips, who was born in Dublin, has held a number of senior leadership roles in retail and related industries, working in 14 countries for companies including Walmart, Loblaw (Canada’s leading retailer) and Morrisons. His roles included Chief Executive of Brown Thomas Group, Chief Operating Officer of Canadian retailer Loblaw Companies and Chief Executive of Wm Morrison plc.
How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?
Putting passengers at the heart of everything
Star Alliance has made significant investments in technology projects (such as an alliance IT hub for baggage) to help improve and align back-end systems for its 28 member airlines, to create more seamless travel experiences for its passengers. What have been the results, and lessons learned, from this effort so far?
Learnings from the public-private partnership between CBP and BA to expand the use of biometrics to streamline travel.
Format: Following a scene-setting presentation by the moderator, the speakers will each deliver a 10-minute presentation on how they have evolved their baggage approach, lessons learned, and where they might go next, before a panel discussion begins.
The FTE Europe Innovation & Ancillary Awards return for 2018 and will recognise one European airline and one European airport for their innovation and customer experience leadership. Three FTE Ancillary Awards will also be presented, recognising the three most pioneering airlines across the world that have tapped into digital advancements to create new ancillary revenue streams throughout the passenger journey.
Thursday 7th June - Day 2
Applying F1™ Thinking to Aviation. Lessons learned from racing.
Formula 1™ racing is one of the most dynamic and high-performance sports in the world. Historically, it relied on the skills of its drivers and the engineering of its cars to bring about success. However, over the last 20 years McLaren Applied Technologies has developed world-leading real-time analytics, personalised design and performance management systems, to deliver competitive advantage.
McLaren and Deloitte have joined forces to bring together the deep industry understanding and delivery capabilities of a market-leading global consultancy with the experience of applying new technologies from a world class engineering and advanced technology business. In this session, McLaren and Deloitte will explore how predictive analytics, sensor technologies and IOT, blended with Formula 1™ thinking, are being applied by leading airlines, airports and other industry stakeholders, to improve aircraft turnaround, OTP and on-the-day operations.
KLM’S mission is to become the most innovative customer-centric and efficient European airline. So, how is it now using co-creation, in-house developed tools and new technologies such as machine learning to reimagine customer and employee experiences?
Design Thinking/Lean Startup approaches applied at Geneva Airport
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it, which is why we run our co-creation sessions. The session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be working groups in different working zones, each with their own captain who will brief and help guide the working groups with their discussions on each table. At the start of the session, each delegate will join one of the working groups. They will then play an important role in forming ideas, concepts and conclusions within that sub-group, which will be shared with their fellow delegates through the post-event website.
Following their earlier presentation, Geneva Airport will lead an interactive workshop.
Design Thinking/Lean Startup with Geneva Airport
How will AI support airport and airline processes in the future? Sharing insights from the launch of Josie Pepper – the humanoid robot MUC
Format: Following a scene-setting presentation by the moderator, the speakers will each deliver a five-minute presentation on what they would like to see from the airport of the future before a panel discussion begins.
Where will passenger and baggage processing begin and end in 2025, and how will we make journeys more seamless?
Questions to consider:
More speakers to be announced very soon
FIRESIDE CHAT with Conor McCarthy who co-founded AirAsia and is now MD of PlaneConsult, Exec Chairman of Dublin Aerospace and Chairman of Stobart Air
Ireland has a long tradition of producing great aviation leaders and entrepreneurs, but Conor McCarthy is somebody who has been central to the success of many of the most successful low-cost carriers in the world. He started his aviation career 39 years ago with Aer Lingus, before joining Ryanair in 1996. In 2000, he co-founded AirAsia with Tony Fernandes, and has been an advisor to the airline to this day. He was a Non Executive Director of Pegasus Airlines during 2012-2016 as it enjoyed explosive growth, and founded the maintenance business Dublin Aerospace in 2009. He was recently announced as the Chairman of Stobart Air too. His Aviation Consultancy business – PlaneConsult – has advised the likes of AirAsia, Thai AirAsia, AirAsiaX, Aer Lingus, AirOne, Air Deccan, Alitalia, Copa, easyJet, flyNas, Jetstar, MAS, Pegasus, Saudia, Safair, Spanair, Qantas, vivaAerobus, vivaColombia since it launched in 2000. Quite simply, if anyone knows the secrets to success in aviation it is Conor, and we are delighted to get a chance to interview him on stage in our closing keynote session.
How are Ryanair’s plans to become the “Amazon of Travel” progressing?
Kenny Jacobs was appointed Chief Marketing Officer in February 2014. He joined from Moneysupermarket PLC where he held the same title. He has predominantly worked in retail, having been Marketing Director for Tesco Ireland and Brand Director for Tesco UK. Prior to this he worked for German-based retailer, Metro Group in several marketing roles across Europe & Asia.
From 8pm. Live Traditional Irish Music. Drink, Food & Craic.
Following an incredible two days of learning, networking and inspiration, FTE Dublin builds towards an exciting, fun-filled crescendo through our unique closing social event where we will take over a famous pub on Dublin’s historic Dame Lane for drinks, snacks and entertainment. Then at the close of official proceedings delegates are free to take on an FTE recommended pub crawl route of nearby pubs. Each location has a different flavour and ambience to showcase Ireland’s famous hospitality. The night will undoubtedly live long in the memory, and help forge new relationships, and business prospects, for all.
Friday 8th June - Day 3
Dublin City Culture Walking Tour
Our Dublin-based “Destination Inspiration Partner” LikeWhere has kindly offered delegates of FTE Europe/Ancillary the opportunity to join them for a Culture Walking Tour of Dublin City, offering a local taste of Dublin in a two-hour guided tour of the historical and cultural sights of this beautiful city.
Dublin Airport Tours
The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.
Future Travel Experience Europe 2018 is Europe’s only end-to-end airline/airport technology event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.
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