Terminal Design & Delivery
No industry event does more to inspire, engage and connect its participants
The conferences at FTE Global are the most forward-looking in our portfolio and truly unique. They deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also drill down into dedicated tracks for specific areas of interest. In addition, to facilitate the best level of knowledge-sharing and interactivity, our conference sessions utilise diverse formats ranging from Jump Seat debates through to Co-creation roundtables.
The next Terminal Design & Delivery Conference information will be available soon. Please subscribe here to be kept updated.
FTE Global Terminal Design & Delivery Conference 2020 agenda is curently under development but to give you a good sense of the quality, and diversity, of our speakers please see below the 2019 Terminal Design & Delivery Conference agenda:
16.00-17.00
Tours of the TSA’s Innovation Checkpoint at McCarran International Airport
The day before FTE Global 2019 gets underway, delegates will be able to take part in a tour of the Innovation Checkpoint at McCarran International Airport, led by the TSA Innovation Task Force (ITF) and McCarran representatives. In partnership with McCarran International Airport, the Innovation Checkpoint provides TSA with a dedicated venue to demonstrate and assess emerging technologies and associated processes in a live airport environment. It provides the opportunity to test an entire network of unique capabilities at the same time and assess the impact of innovative solutions on the ecosystem holistically without interrupting airport operations. Data collected from these demonstrations will help inform requirements for future innovative capabilities that will enhance TSA’s security effectiveness and improve the passenger experience.
The Innovation Checkpoint is part of the Advancing the Checkpoint Environment (ACE) initiative of TSA’s Innovation Task Force (ITF). ITF works in partnership with airports, airlines, and industry partners to foster innovation in aviation security and bring cutting-edge technology to security checkpoints and checked baggage areas. The Innovation Checkpoint at McCarran will serve as the greenspace for the entire agency to pilot and gather data on new strategies that will ultimately increase security effectiveness, enhance the passenger experience, and improve the TSO workplace.
Through ITF and the Innovation Checkpoint, TSA is building a culture of innovation that anticipates and rapidly counters the changing threats across the transportation system. By establishing and promoting mechanisms to foster continuous improvement, TSA is positioned to best anticipate and counter the evolving threat to aviation.
Wednesday 4th September Day 1 – All participants together
Speaker Invited
08:15 - 10:00
US CBP Briefing & Technical Overview Workshop
FTE Global 2019 will be complemented by US CBP workshop, at which experts from US CBP and guest speakers will lead in-depth technical sessions in an interactive environment on the best approaches to rolling out a biometrics programme.
Including contributions from
Mike Hardin
Director of Policy, Entry/Exit Transformation
U.S. Customs and Border Protection Agency
Case study presentations
Austin Gould
President
Gould Strategic Solution
Sherry Stein
Head of Technology Strategy, Americas
SITA
Nilan Solanki
Deputy VP of Business Development
Metropolitan Washington Airports Authority
Speaker Invited
10:30 - 12:00
Opening Keynote Session
Welcome
Daniel Coleman
Founder & CEO
Future Travel Experience
Welcome from APEX
Dr. Joe Leader
CEO
APEX/IFSA
Welcome from the host
Samuel Ingalls
Principal
Barich, Inc
Inspirational Keynotes
The End of Sci-Fi – The correct approach to innovation in the 21st century when technology has made everything possible. What are the tech trends, and how can you capture the opportunity this provides in the travel sector?
World-renowned technology and innovation leader, and former Google X Chief Business Officer, to deliver inspirational address
FTE Global 2019 attendees will hear an inspirational opening keynote address by Mo Gawdat, the former Chief Business Officer for X, previously Google X, and a leading global expert in technology and innovation with the world’s most advanced organisation for breakthrough technology. Mo joined Google in 2007, after many successful years at Microsoft, and managed Google’s business in over 50 countries, focusing on his biggest passion: Emerging Markets and the considerable challenges they face with embracing innovation. Prior to becoming Chief Business Officer at Google X, Mo served as the Vice President of Business Innovation. Remarkably, Mo started close to half of Google’s operations worldwide. The latest being his role on Project Loon; an ambitious attempt to use high altitude balloons to provide affordable internet access to the remaining 5 billion people for whom today’s existing technology has proven too expensive or too complex to reach. Mo is also a serial entrepreneur who has co-founded more than 15 businesses in his career. He actively serves as a Board Member in several technology, health and fitness, and consumer goods startups as well as several government technology and innovation boards in the Middle East and Eastern Europe. Mo is the author of the book “Solve for Happy: Engineering Your Path to Uncovering the Joy Inside You” and he is also the founder of One Billion Happy, a global movement created to help one billion people become happier.
Speaker Invited
13:30 - 15:00
Getting to grips with transformation and future-proofing your organisation
Second Working Session
Moderator’s scene-setting presentation
Insights from “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank
In this, our latest and most ambitious Think Tank project yet, we have partnered with Fast Future to invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it.
Presenter
Rohit Talwar
CEO
Fast Future
Panellists
Dr. Joe Leader
CEO
APEX/IFSA
Michael Boland
Executive Vice President of Business Development
MAG
Christina Cassotis
CEO
Pittsburgh International Airport
Aurelius Noell
General Partner
TEAM ABC
Lynette DuJohn
VP Innovation and Chief Information Officer
Vancouver Airport Authority
Jose Bonilla
Director, Innovation Task Force
Transportation Security Administration (TSA)
Points to consider:
- Coming up with transformative ideas is one part, but how do you successfully scale proof of concepts?
- How, and who, should decide which areas you should prioritise for transformation within your organization?
- McKinsey estimate 70% of complex, large-scale change programs don’t reach their stated goals so how can that be avoided?
- Is there a danger that too many transformation programmes prioritse digital over culture?
- Is it essential that you bring in fresh thinking through new staff that have worked outside of the industry?
- Can transformation be achieved through off-the shelf industry products or do you need to develop tailored systems and approaches in-house?
- Can transformation be achieved in isolation, or do we need more collaboration than ever before?
- What is the role of alliances within a transformation programme?
- Will we see groundbreaking new partnerships between air-transport stakeholders and specialists from other verticals to support their transformation efforts?
- Will travel become more of an experiential experience than a process driven one?
- If we are moving towards seamless travel and IoT powered automation should airlines focus on digital and onboard efforts and less on running airport operations and processes outside of their Hub activities?
- In turn what will the role of every stakeholder in the travel chain become?
Speaker Invited
15:45 - 17:00
WestJet Guest Session
Third Working Session
In support of our “Transformation” theme, at FTE Global 2019 we will introduce guest sessions in which leading organisations will put forward senior executives from across their business to deep-dive with our audience on how they are individually, and collectively, driving transformation. WestJet is in the midst of a huge transformation that has seen it launch a refreshed brand image, long-haul operations, an ultra-low-cost carrier and herald new products aimed at international and Premium travellers all as part of its plans to become a global network airline.
Presenters include
Charles Duncan
President, Swoop & Executive Vice President
WestJet
Steven Greenway
CEO
flyadeal
Speaker Invited
17:00 - 17:30
Day 1 Closing Keynote for all participants
Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA
Peter Carter
EVP & CLO
Delta Air Lines
Speaker Invited
17:30 - 18:30
Happy Hour in the exhibition hall
Sponsored by
Make the most of the vital networking opportunities provided at the FTE Global 2019 Happy Hour, where delegates can enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks. The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.
Thursday 5th September
Speaker Invited
08:00 - 09:00
TSA Briefing
Incorporating contributions from
Austin Gould
President
Gould Strategic Solution
Alexis Long
Chief Innovation Officer
Transportation Security Administration (TSA)
Jose Bonilla
Director, Innovation Task Force
Transportation Security Administration (TSA)
Russell Roberts
Chief Information Officer and Assistant Administrator for the Office of Information Technology
Transportation Security Administration (TSA)
Speaker Invited
09:00 - 10:15
Joint Keynote session for “on the ground” and “terminal design” tracks
Moderator
T.J. Schulz
President
Airport Consultants Council
Ultra-Low Cost Carrier perspectives on the airport of the future? How should it be designed and what role should technology play?
Kathleen Barrett
Vice President Fleet, Fuel and Airport Affairs
Sun Country Airlines
FTE Exclusive
Using innovation, technology and collaboration to revolutionise all areas of the airport operation; passenger, baggage and airside to create a new operating model that challenges the way we have operated as an industry for years, and truly transforms the passenger experience.
Simon Wilcox
Automation and Innovation Transformation
Heathrow
Raoul Cooper
Senior Design Manager -
Innovation at British Airways & Director at Biometrics Institute
Speaker Invited
11:00 - 12:30
Transformational design and development approaches where physical and digital meet – inspiration from inside and outside the industry
Fourth Working Session
Session Moderator
Kiran Merchant
CEO
Merchant Aviation
PRESENTER
The New SLC: Rebuilding for the Future
Bill Wyatt
Executive Director of Airports
Salt Lake City Corporation
PRESENTER
How do you ensure that your digital masterplan works successfully in tandem with your physical masterplan? Experiences, and learnings, from city-wide and airport-centric projects.
Campbell Hyers
CEO
Airport Engine (Airport focused spin off from Intersection)
PRESENTER
JetBlue are developing a new 1.2 million-square-foot terminal at JFK with the support of Vantage Airport Group, so how will they design and future proof that facility and deliver an unforgettable customer experience?
Ryan Carroll
Senior Analyst - JFK Development
JetBlue Airways
PRESENTER
Re-imagination of environments where physical and digital meet – inspiration from inside and outside the industry.
Joyen Vakil
Principal, Vakil Group ( former SVP of Design & Development, MGM Resorts International)
Speaker Invited
13:45 - 14:10
Post-lunch Keynote for all conference delegates
Speaker Invited
14:10 - 15:30
The world will transform over the next 20 years in every conceivable way, so how do we design for that and how must industry stakeholders now work together to truly achieve the “innovative”, “flexible” and “customer-centric” design briefs that clients are demanding?
Fifth Working Session
Following a scene-setting presentation by the moderator, all speakers will be invited to the stage for a full-session panel discussion about bold new approaches that could drive the new approaches this industry needs.
Session Moderator
Kiran Merchant
CEO
Merchant Aviation
Panellists
Mark Pearson
Vice President, Corporate Real Estate
Delta Air Lines
Jose Bonilla
Director, Innovation Task Force
Transportation Security Administration (TSA)
Ismael Ordoñez
Portfolio Management Director
Ferrovial
Yvonne Bilshausen
SVP | Global Head of Aviation Architecture + Engineering
AECOM
Bill Wyatt
Executive Director of Airports
Salt Lake City Corporation
Malcolm E. Christie
Director, Asset Management & Construction
Nieuport Aviation Infrastructure Partners & Chairman, Regional & Business Airports Group (RABA)
Questions to consider:
- How do we cater for new modes of transport (eVTOL, Hyperloop, Supersonic Aircraft, Electric aircraft, driverless cars etc?
- How do we adapt to new power approaches for buildings, ground vehicles and aircraft?
- How do you design immersive terminal spaces where technology and physical surfaces intersect and work in tandem?
- What opportunities arise from wearable & augmented reality technology and how can the tech interact with terminal facilities?
- How would you design a secure terminal fit for today’s and tomorrow’s threats?
- Sustainability for the terminal of the future presents a whole new area of opportunities. How can we bring some of the groundbreaking building technology into terminal design?
- How can you design and build in flexibility so the facility can be adaptable?
- What are the possible regulatory changes that designers should be aware of?
- What does airside/landside look like in future?
Speaker Invited
16:15 - 17:30
The FTE Biometrics Summit – Part 2: How do we overcome the challenges to mass adoption of biometrics, and how do we design facilities if queue-less flow becomes a reality? (Panel Discussion) - Joint session with “on the ground” track
Sixth Working Session
Moderator
Raoul Cooper
Senior Design Manager -
Innovation at British Airways & Director at Biometrics Institute
Panellists
Samuel Ingalls
Principal
Barich, Inc
Sherry Stein
Head of Technology Strategy, Americas
SITA
Juan Horacio Djedjeian
Director of Operations
Brasilia Airport
Celine Canu
Head Aviation Facilitation
International Air Transport Association (IATA)
Jason Van Sice
Vice President
NEC
Grant Gray
Senior Aviation IT Consultant
Faith Group
Arun Vemury
Senior Advisor, Biometric and Identity Technology Center
US Department of Homeland Security
Questions to consider
- How does airport infrastructure need to be adapted to support biometric enabled queue-less travel?
- Does future airport design need to be modularised to allow for adaption of space and processes?
- Is biometric powered processing the right approach for all airports, large and small?
- How do we avoid stakeholders taking different approaches with their biometric efforts and delivering different messages to policy makers?
- Can we establish trust with passengers and regulatory bodies through open and transparent working relationships to help drive the business case forward?
- What role can biometrics play in the travel experience beyond the airport (e.g. inflight, hotels, cruise terminals, offsite check-in, etc)
- How do we address concerns about data security and privacy?
Speaker Invited
19:00 - 22:00
FTE GLOBAL 2019 GALA PARTY AND FTE AWARDS
At Chateau Nightclub & Rooftop, Paris Las Vegas
Hosted by
Sponsored by
Chateau Nightclub & Rooftop, Paris Las Vegas
Hosted by McCarran International Airport and sponsored by Collins Aerospace, this year’s Gala Party and Awards Ceremony will take place at Chateau Nightclub & Rooftop, Paris Las Vegas, beneath the resort’s iconic Eiffel Tower. It is one of the most unique and best Las Vegas nightclubs, and provides an unparalleled outdoor nightlife experience.
You can be assured on the best views, food and drink on the Strip and if that wasn’t enough, to support our future focus and the French flavour created by our location, we have hired robots to form a specially created tribute band – DaFTE Punk tribute to headline the night! The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.
Friday 6th September
Speaker Invited
09:15 - 10:30
Day 3 keynote session
KEYNOTE SPEAKERS
What is the latest on the roll-out plans for Hyperloop, and how complementary will it be to existing modes of travel like air-transport?
Ryan Kelly
Head of Marketing and Communications
Virgin Hyperloop
The role of Haneda Airport on social implementation of robots
Junichi Shimizu
Vice President of Business Marketing Division
Japan Airport Terminal Co., Ltd.
Toward 2020, Japan is required to improve services and user satisfaction in every location, but has the problem of reducing the labor-producing population. Haneda Airport believe that the use of robot technology is indispensable, and as part of the government’s “Reform 2020” project, established the “Haneda Robotics Lab” in 2016 with the aim of contributing to the spread of robot technology to Japanese society and dissemination to the world through this activity. In addition to providing robot developers with opportunities to conduct experiments in the airport, they have been identifying problems, and sharing their knowledge while making robots feel familiar to those who use the airport.
In their keynote at FTE Global they will talk about their experiments and learnings so far, their upcoming trials powered by avatars and AI, and how they now see future of robotics in travel.
Visions and learnings on innovation from Vistara – the first airline in India to introduce robotics and biometrics into a live airport environment in India.
Ravinder Singh
Chief Information & Innovation Officer, Tata Singapore Airlines
Vistara
Speaker Invited
11:00 - 12:15
The FTE Co-creation Forums
Seventh Working Session
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.
Working Groups:
Design Thinking Workshop on “How can the industry deliver what the Customer Really Wants”
Following their keynote presentation Raoul and Simon will lead delegates through an interactive session leveraging design thinking and visualisation tools to explore what the modern customer really wants from the industry throughout their passenger journey. After establishing their wants with workshop participants the session will then look to uncover the areas of conflict between stakeholders on delivering that vision, and then contextualise these in the customer view, before exploring collectively what are the right ways for stakeholders to move forward in order for the industry to realise the potential that exists to transform the passenger experience.
Led by Simon Wilcox, Automation and Innovation Transformation, Heathrow & Raoul Cooper Senior Design Manager – Innovation, British Airways & Director at Biometrics Institute
Understanding Chinese passengers, and tailoring airport processes to deal with the growth
Viola Wang
Head of Asia region Commercial Relations
ICTS
Key questions for working groups to consider:
- What are the biggest challenges to improving performance in this area from each stakeholder perspective?
- Taking into consideration the challenges facing each party involved, what are the best ideas for improving these areas from each stakeholder perspective?
Key points to consider when forming collective conclusions and recommendations:
- What collaboration model(s) could help achieve these improvements?
- What are the realistic timeframes for executing these plans?
- Who should fund/lead the improvements?
Speaker Invited
12:45 - 14:00
Tours
Option 1
McCarran International Airport tours
A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.
Option 2
Park MGM tour
Park MGM, formerly Monte Carlo Resort and Casino, is a megaresort hotel and casino on the Las Vegas Strip in Paradise, Nevada, United States. The hotel, with a height of 360 ft (110 m), has 32 floors, featuring a 102,000-square-foot (9,500 m2) casino floor with 1,400 slot machines, 60 table games, and 15 poker tables. It is owned and operated by MGM Resorts International. The hotel offers 2,992 guest rooms, including 259 luxury suites. The Monte Carlo was converted into Park MGM between late 2016 and 2018, with the upper floors being converted into a boutique hotel, NoMad Las Vegas. This guided tour will give you an invaluable insight to the design, and guest experience, strategies behind these amazing new facilities.
Vital Event Information
Future Travel Experience Global 2025 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.
- Event
- Future Travel Experience Global 2025
- Date
- - September 2025
- Location
- Long Beach Convention Center, California, United States
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