Redefining the end-to-end passenger experience | Independent news and events

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FTE Global will return next Sept 4-6 2019 at our new home in Las Vegas - ARIA



Terminal Design & Delivery Summit

No industry event does more to inspire, engage and connect its participants

10-12 September 2018 Mandalay Bay Resort, Las Vegas

Supporting Partner:

Supporting Partner:

Host:

Host:


Terminal Design & Delivery Summit


The 3rd FTE Terminal Design & Delivery Summit will help those responsible for designing the terminals of the future get customer experiences right. Introduced in response to overwhelming industry demand, it will place an emphasis on exploring how terminal design must evolve to accommodate the increasing role of new technology throughout the travel process.

This unique Summit will attract a variety of stakeholders, ranging from architects, airport planners, and engineering and design firms, to airport planning managers, airline corporate real estate executives, government agencies and financing companies, all keen to share their expertise and collectively define tomorrow’s airport terminal. This independent conference will place an emphasis on ensuring all voices in this field are heard, offer future-focused and inspirational thinking, and provide a mandate to use design to create better passenger experiences.

Monday 10th September - Day 1


Speaker Invited

Monday 10th September 13:30 - 15:00

Opening Keynote Session

Session sponsored by – Amadeus

 View sponsor (video)


Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Welcome Address


Joe Leader
CEO
APEX & IFSA

Welcome from the host


Rosemary A. Vassiliadis
Director of Aviation
Clark County Department of Aviation

INTRODUCING OUR CONFERENCE PROVOCATEURS


Our 2018 event will see us introduce a team of provocateurs who will challenge the status quo in every session. A provocateur will be present in each of the four conference tracks, and will offer their expert opinions and pose challenging questions on topics that they do not usually focus on in their day-to-day roles. This outside-of-the-industry inspiration will help to provide new ideas on alternative approaches that could benefit the air transport sector. In each case, they will be paired with a progressive thinker who works within the industry in order to provide a balanced view. In this session, they will debate the motivations to disrupt and lessons they have learned to date.

Outside-of-the-industry innovator

Stefan List
Senior Manager Cabin Innovation Strategy
Airbus

Industry innovator

Dave Wilson
Director, Airport Innovation
Port of Seattle

Outside-of-the-industry innovator

Joyen Vakil
Senior Vice President of Design & Development
MGM Resorts International

Industry innovator

Kiran Merchant
CEO
Merchant Aviation & Chairman of Airport Fast Forward

Outside-of-the-industry innovator

Christine-De-Lille
Christine De Lille
Professor Innovation Networks
The Hague University of Applied Sciences

Industry innovator

Garen Moreno
Director, Strategic Partnering
BMW Designworks

Outside-of-the-industry innovator

Jim Newton
Global Market Development Director
McLaren Applied Technologies

Industry innovator

Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines

INSPIRATIONAL KEYNOTES


Design and technology powering the next wave of innovation

Brian Loo
Producer
Walt Disney Imagineering

Walt Disney Imagineering is the unique, creative force behind Walt Disney Parks and Resorts that dreams up, designs and builds all Disney theme parks, resorts, attractions, cruise ships, real estate developments, and regional entertainment venues worldwide. In his inspirational Keynote, Brian will explain how design and technology will power the next wave of innovation at Walt Disney Imagineering, and how this thinking can be applied to the air transport industry to help shape future customer experiences.

Disrupting through approaches that WOW

Sveinn Akerlie
CIO, Head of WOW labs
WOW Air

15:00 - 16:00
Official exhibition opening and coffee break


Speaker Invited

Monday 10th September 16:00 - 17:30

The future of travel, and guest experiences, according to those with disruptive visions

Second Working Session

Moderator


Garen Moreno
Director, Strategic Partnering
BMW Designworks

Presenters


Supersonic travel, labs and fresh approaches to coincide with the 2020 Olympics

Akira Mitsumasu
VP Marketing Strategy & Research, Asia Oceania Region
Japan Airlines

Developing and operating the first-ever luxury hotel in space 

Frank Bunger
CEO
Orion Span

Extending capacity and enhancing air travel with Hyperloop

Ryan-Kelly Head of Marketing and Communications
Ryan Kelly
Head of Marketing and Communications
Virgin Hyperloop One

Reimagining what the purpose of an airport will be in the future

Sarah Wittlieb
Vice President Innovation & Creation
Munich Airport & LabCampus GmbH


Speaker Invited

Monday 10th September 17:30 - 18:00

Day 1 Closing Keynote for all participants


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Gil West
Senior Executive Vice President and Chief Operating Officer
Delta Air Lines

Gil leads the team at Delta responsible for safe, reliable operations across the globe, including more than 70,000 employees in Airport Customer Service; Cargo; Corporate Safety, Security and Compliance; Delta Connection; Delta Global Services; Delta Private Jets; Flight Operations; In-Flight Service; Information Technology; Operations Analysis and Performance; Operations and Customer Center; Supply Chain Management; and Technical Operations.


Speaker Invited

Monday 10th September 18:00 - 19:00

Happy Hour in the exhibition hall

Make the most of the vital networking opportunities provided at the FTE Global 2018 Happy Hour drinks reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshing drinks and snacks. Happy Hour will begin early so participants have more scope to network outside of the official event proceedings.

Tuesday 11th September - Day 2


08:00 - 09:00
Breakfast, networking and showcase in the exhibition hall


Speaker Invited

Tuesday 11th September 09:00 - 10:15

FTE “Terminal Design” & “On the Ground” Keynote Addresses

Moderator


Matt Griffin
Director, Regulatory Affairs and Education
Airport Consultants Council

Keynote Address


How is design, collaboration and technology being leveraged to create the airport customer experience of tomorrow at DFW?

Sean Donohue
CEO
Dallas-Fort Worth International Airport

Keynote Address


What are British Airways’ views on the airport of the future, and how is the airline working to become more digital, collaborative and to move at speed?

Raoul Cooper
Raoul Cooper
Design Manager
British Airways

10:15 - 11:00
Coffee break in the exhibition hall


Speaker Invited

Tuesday 11th September 11:00 - 12:30

Disruptive design and development approaches to new and existing facilities – inspiration from inside and outside the industry

Fourth working session

Moderators


Inspiration from our provocateurs on new design approaches that should be considered for airport development projects of tomorrow

Joyen Vakil
SVP of Design & Development
MGM Resorts International
Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

How Denver Airport are utilising virtual reality technology to optimise terminal design and passenger flow for their new facilities.

Gary McDonald
President, North America
Materna IPS
Gisela Shanahan
Acting Chief Operating Officer and Chief Financial Officer
Denver International Airport

Schiphol is renowned for its innovative approaches, so what role will design play in its next wave of capital development and how will it future-proof those facilities?

Marco Stoltenborg
Stakeholder Manager Capital Programme
Schiphol Amsterdam Airport

Overcoming future airport design dilemmas

Taco Spoor
Team Leader Baggage Handling
NACO

Questions to consider:

  • How can you make the most of the limited amount of space available, and minimise impact on operations and customer experiences during major development projects?
  • What impact will self-service, baggage advancements and single tokens have on the design and delivery airport terminals of the future?
  • Can airports ever be destinations in their own right?
  • How should we design for different passenger demographics – millennials, different nationalities, children, older travellers, etc?
  • How can you create “surprise and delight”, and avoid irritations for passengers?
  • How can you successfully collaborate so everyone is happy with the final facility, and is an “integrated project delivery” approach the best model?
  • If a hotel in China can be built in 36 hours, why can’t we deliver new airport facilities in 12 months?
  • How can we design and deliver terminals faster, and what can we learn from other sectors on this front?
  • How should you approach projects differently at small, medium and large terminals?
  • How should you approach design at growing airports versus those with steady traffic?
  • How can you use design to make the airport a destination in its own right?
  • Back of house (operations spaces, which are usually an afterthought from a terminal designer’s POV) – how can we make improvements here so we can improve the service on offer?

12:30 - 13:45
Lunch break in the exhibition hall


Speaker Invited

Tuesday 11th September 13:45 - 14:10

Post-Lunch Keynote for all conference delegates


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Ted Christie
President
Spirit Airlines

Ted joined Spirit, the largest Ultra-Low-Cost Carrier in the United States, Latin America and the Caribbean, in April 2012 as Senior Vice President and Chief Financial Officer. In January 2017, Mr. Christie was promoted to Executive Vice President and Chief Financial Officer. In January 2018, Christie was promoted to President and Chief Financial Officer. In this role he has overall responsibility for the finance and commercial functions as well as operations, IT and human resources. Christie will become Spirit’s Chief Executive Officer on January 1, 2019, succeeding Bob Fornaro.


Speaker Invited

Tuesday 11th September 14:10 - 15:30

How does airport design need to evolve to cater for new modes of transport (eVTOL, hyperloop, supersonic aircraft, electric aircraft, driverless cars) used by airlines and passengers, as well as the new technologies that are becoming synonymous with the airport of the future?

Fifth Working Session

Format


Following a scene-setting presentation by the moderator, the speakers will each deliver a five-minute presentation to outline their views. Following this, a panel discussion will begin between all the speakers, exploring bold new approaches that could drive disruption.

Future modes of transportation and technologies to be covered include: eVTOL, hyperloop, supersonic aircraft, electric aircraft, autonomous vehicles, robotics, drones, biometrics.

Moderator


Tim Hudson
Senior Associate, Practice Area Leader – Aviation and Transportation
Gensler

Panellists


Alexander Schroll
Regional Director Americas
Munich Airport
Mara Winn
Lead Program Manager, Innovation Task Force
Transportation Security Administration (TSA)
Pierre Charbonneau
Director, Passenger
International Air Transport Association (IATA)
Stelios Rodoulis
Technology Consultant
Jacobs

Questions to consider:

  • How can you design immersive terminal spaces where technology and physical surfaces intersect and work in tandem?
  • What opportunities arise from wearable and augmented reality technology, and how can the tech interact with terminal facilities?
  • How would you design a secure terminal fit for today’s and tomorrow’s threats?
  • Sustainability for the terminal of the future presents a whole new area of opportunities. How can we bring some of the groundbreaking building technology into terminal design?
  • How can you design and build in flexibility so the facility can be adaptable?
  • What are the possible regulatory changes that designers should be aware of?
  • What does airside/landside look like in future?

15:30 - 16:15
Coffee break in the exhibition hall


Speaker Invited

Tuesday 11th September 16:15 - 17:30

The Owner Perspective – How can you secure a return on investment, while delivering a great passenger experience at an airport?

Sixth Working Session

FORMAT


Following a scene-setting presentation by the moderator, the speakers will each deliver a five-minute presentation to outline their views. Following this, a panel discussion will begin between all the speakers, exploring bold new approaches that could drive disruption.

Moderator


Satyaki Raghunath
Chief Strategy & Development Officer
Kempegowda International Airport Bengaluru

Panellists


Jason Vassiliades
Senior Vice President
Oaktree
David-Olivier Tarac
Managing Director ADP International Americas
Groupe ADP
Amit Rikhy
President and CEO
CAG Holdings (A Carlyle Backed Company)
Emmanuel Goldstein
Head of Transportation & Infrastructure for Europe, Middle East and Africa
Morgan Stanley


Speaker Invited

Tuesday 11th September 19:30 - 22:30

FTE Global 2018 Gala Evening and FTE Awards Ceremony

AT Hyde – Bellagio casino & resort

Hosted by

Sponsored by

Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2018 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The social and networking events are open to all FTE Global delegates.

Wednesday 12th September - Day 3


Speaker Invited

Wednesday 12th September 08:30 - 09:30

TSA Briefing

Led by


Mara Winn
Lead Program Manager, Innovation Task Force
Transportation Security Administration (TSA)
Austin Gould
Assistant Administrator, RCA
Transportation Security Administration (TSA)


Speaker Invited

Wednesday 12th September 09:30 - 10:30

Day 3 Keynotes for all conference delegates

KEYNOTE ADDRESS


NASA… It’s not just about space. New technologies that fuse the physical, digital and biological worlds are converging to create the ‘Fourth Industrial Revolution’. So, how will that change things on the ground and in the air?

Jay Dryer
AAVP Program Director
NASA

Dr. Jaiwon Shin is the associate administrator for the Aeronautics Research Mission Directorate (ARMD), a position which he has held since 2008. Mr. Shin manages the agency’s aeronautics research portfolio and guides its strategic direction, including research in advanced air vehicle concepts, airspace operations and safety, integrated aviation systems, and the nurturing and development of transformative concepts for aviation.

KEYNOTE ADDRESS


Can Swoop be ultra-low-cost and still provide a great customer experience, and how else will this new airline (part of the WestJet Group) differentiate itself?

Steven Greenway
President
Swoop

Steven serves as Executive Vice-President and President of Swoop at WestJet Airlines Ltd. since March 2018. He has been Member of the Management Board at SkyEurope Airlines, a.s. since 2007 and serves as its Chief Commercial Officer. Prior to joining WestJet, he was the CEO of reward-U, the pioneering low -cost carrier (LCC) loyalty programme of HK Express, and as the Board of Director of Zuji. Mr. Greenway served as Chief Commercial Officer at Jazeera Airways Co. K.S.C.P. since January 2009. Mr. Greenway has held a variety of executive and leadership positions at airlines including Japanese LLC Peach Aviation, Virgin Blue, Virgin Atlantic and Qantas.


10:30 - 11:15
Coffee break in the exhibition hall


Speaker Invited

Wednesday 12th September 11:15 - 12:45

Co-Creation & Workshops

Seventh Working Session

Co-Creation Groups


We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it, which is why we run our co-creation sessions. The session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience and business performance. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

What learnings could we apply from F1 to air-transport?

Jim Newton
Director
McLaren Applied Technologies
Martin Bowman
Aviation Technology Director
Deloitte

What more can we do to improve the airport security experience, and what role should each industry stakeholder play in driving those improvements?

Mara Winn
Lead Program Manager, Innovation Task Force
Transportation Security Administration (TSA)

12:45 - 13:45
Lunch in the exhibition hall


Speaker Invited

Wednesday 12th September 13:45 - 15:15

Creating a business case for customer experience

Eighth Working Session

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Building an iconic brand, and guest experience proposition, from the inside out

Lilian Tomovich
Chief Experience Officer/CMO
MGM Resorts International

Speakers


Tapping into technology, design and service to create a world-class guest experience in Doha

Suhail Kadri
Vice President IT
Hamad International Airport

Special Closing Presentation


Invest in the Guest: How Spirit Airlines transformed itself by providing not only a low price but also a great value

Lania Rittenhouse
Vice President, Inflight Experience
Spirit Airlines
Bobby Schroeter
VP of Sales and Marketing
Spirit Airlines


Speaker Invited

Wednesday 12th September 16:00 - 17:00

Tours

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

Tours of the Las Vegas Switch Data Center

Las Vegas, Nevada is home to Switch’s Tier 5® Platinum rated multi-tenant/colocation data centres. With capacity approximately 2 million square feet of data centre space and capacity to deliver up to 315 MW of power, it is the most advanced and most efficient data centre campus in the world.

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner ACC Airports Consultants Council

Strategic Partner

FTE global Supporting Partner Airport fastforward Of The Future

Strategic Partner

Jet blue partner fte global

Platinum Sponsor

FTE global platinum sponsor hamad international airport

Platinum Sponsor

FTE global Platinum sponsor rockwell-collins

Gold Sponsor

FTE global gold sponsor Adobe

Gold Sponsor

FTE global gold sponsor Airport Lounge Development

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor AOE

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor Lixar

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor Volantio

Gold Sponsor

FTE global gold sponsor xebia

Silver Sponsor

FTE global gold sponsor Volantio

Bronze Sponsor

FTE global Bronze sponsor IMPINJ
Travel & Accommodation

The Mandalay Bay Resort

10-12 September 2018, Las Vegas, United States

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2018, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accommodation Details

Why attend FTE Global 2018?

Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.

“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”

Liliana Petrova, Customer Experience Director, JetBlue Airways

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”

Jason Chua, Project Executive, A³ by Airbus Group

“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”

François Chopard, CEO and Founder, Starburst Accelerator

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr. Joachim Schneider, Vice President Product Management, Lufthansa

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Event
Future Travel Experience Global 2018
Date
- September 2018
Location
Mandalay Bay Resort, Las Vegas, United States

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