Headline Partners

Future Travel Experience Asia
9-10 November 2021 Marina Bay Sands Expo and Convention Centre, Singapore

Show cancelled for 2021 – 2022 event dates will be November 9-10

FTE APEX Commercialising IFEC Summit

Singapore - 3-4 February 2021

In addition to our established conference tracks and to better reflect the integration efforts underway between FTE & APEX, we are delighted to announce that attendees in Singapore will also be able to enjoy this new conference track to deepen their understanding of how they can advance their commercial offer in the inflight space.


There are now a raft of IFEC solutions on the market for every type of airline – ranging from high-speed broadband to portable inflight entertainment. The question has now moved beyond whether airlines should offer one of these options to their passengers, to how airlines can leverage these platforms creatively to deliver new revenue streams.

By debating the key issues and hearing detailed case studies from full service, low-cost, hybrid, leisure and regional carriers, plus pioneers from parallel industries, attendees will be able to cut through the noise, learn from the first-movers, and identify which strategies are right for their airline today and in the future. In many instances, the presenters will be joined on stage by their IFEC partners to provide a 360° view of their approach, and how the challenges faced during the rollout of their programmes were overcome.



Co-created and chaired by:

Mikael Grönlund, independent IFEC advisor and former IFEC Program Manager at Scandinavian Airlines, where he was responsible for two major Wi-Fi programmes on both narrow- and wide-body aircraft with two different Wi-Fi/satellite and hardware suppliers.

To ensure openness, impartiality and to respect his NDA, Mikael will participate in this summit as a representative of his own company, Votum Consulting, and he will have the licence to ask the tough questions and drive the much-needed dialogue on stage.

Sessions will focus on:

What are the most effective ways of driving commercial returns from an IFEC platform?

What are the future business models for acquiring and monetising IFEC, and how are vendors helping and hindering the efforts of airlines to transform their proposition in this space?

Cutting-edge commercialising IFEC case studies powered by personalisation on fully connected aircraft

Cutting-edge commercialising IFEC case studies on non-WiFi enabled aircraft

Dynamic commercial innovation around inflight retailing through technology

Topics you can expect to be covered and debated:

How can you personalise IFEC platforms to help drive passenger spending?

How can airlines extend the IFE engagement window and what revenue opportunities might this create?

What role can dynamic content play in driving new revenue opportunities?

How can airlines benefit from OTT advertising opportunities, particularly around subscription-based streaming services?

Can we really expect passengers to pay for a connected experience onboard when Wi-Fi access is ubiquitous in their everyday life?

Is there an appetite among passengers to pay for content onboard, and what kind of content is most likely to sell?

What should suppliers in this space be doing to support airlines’ ancillary revenue ambitions?

Also: Commercialising next-generation inflight maps; Li-Fi technology; leveraging the “connected crew” opportunity; digitalising inflight F&B and retail sales; revenue opportunities presented by virtual reality (VR) technology; the relationship between IFEC and loyalty; delivering a consistent, fleet-wide IFEC product; tapping into the “destination” opportunity.

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Why be part of FTE APEX Asia Expo+?

FTE APEX Asia EXPO was a great success. We need FTE to bring people, ideas and solutions together to co-create new steps to advance the industry and along with it the countless benefits societies can benefit from travel

Akira Mitsumasu, Vice President-Global Marketing, Japan Airlines

As the leading digital engagement service partner with a specially trained team of over 100 professionals, RIFF was very honoured to be part of Asia’s biggest passenger experience and business performance exhibition. Our team had the opportunity to showcase an entirely new omnichannel approach that matches the changing customer needs. On top of that, we also spoke to hundreds of professionals from the aviation industry and beyond, sharing our expertise in digital customer care and our self-service solution. Together with our partners, Gen25, M2mobi, Prestop and 24 sessions, we had an extremely insightful experience at the FTE ASIA EXPO.

Tobias Walraven, CEO, RIFF

“We’ve created the definitive event in the Asia-Pac region to help air-transport stakeholders understand how to use technology, design and new service approaches to improve efficiency, operations, customer experiences and revenues.”

Daniel Coleman, Founder, Future Travel Experience

“Asia is the fastest growing air travel region in the world and we are delighted to be co-hosting FTE APEX Asia EXPO in Singapore. As the definitive regional event for the industry, this show serves APEX members from across Asia and beyond, and provides a perfect platform for them to engage with and learn from Asian airlines and their partners.”

Joe Leader, CEO, APEX & IFSA

“I’m a big supporter of this show because at its heart is a desire to bring industry stakeholders together not only to view the latest products and services, but to share experiences and expertise with one another, and to collaborate for the benefit of the wider air transport sector. Asia truly deserves a show of this magnitude in its own right, which is why I am getting behind it.”

Satyaki Raghunath, Chief Strategy & Development Officer, Bengaluru International Airport Limited (BIAL)

“What I bring home with me would be the approaches and the ability to identify and anticipate what’s coming in the future. I’ve heard from some very forward-thinking stakeholders here in the conference. The exhibition format is good, and there’s a good mix between ancillary opportunities and classic passenger processing issues, as well as some next level things like wireless IFE. Being here makes you see how all of these things connect.”

Prijastono Purwanto, Senior Manager Service Strategy & Quality Assurance, Garuda Indonesia

“Future Travel Experience Asia EXPO has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“We have been part of the Start-up Showcase and we’ve had a lot of people visiting, including people from Google and Changi Airport. Basically, the type of people who could become our direct business partners are here.”

Amir Abbaszadeh, CFO & Co-founder, Inflyter

“It has really been worth coming from northern Finland to this event. We have met big airlines and we have been talking about potential business models, which is very good. I’ve got lots of contact cards and had some interesting discussions about potential business models.”

Janne Kyllönen, Founder, QuietOn

“There is a good mix of travel companies that can help airlines make travel easier and revolutionise travel. It’s a good platform for people from airlines, airports and technology companies to share ideas to improve service levels, efficiency and the service we deliver to our customers.”

Mohan Meegolle, Manager, SriLankan Airlines

“We’ve had lots of people come by the booth. We were six-deep yesterday morning. I’m amazed at the amount of Japanese and Thai people here and the visitors to our stand tend to be quite knowledgeable. The potential leads are good so it’s definitely worth being here.”

Tim Kotlar, General Manager Sales, ICM Airport Technics

“It’s my first time at an FTE event and I’ve found it very informative and useful. Many of the exhibitors have been relevant to me, the conference sessions have been great and the speakers have been very open to sharing what they’re doing. I’ve thoroughly enjoyed it and learnt a lot.”

Brian Fernandez, Head, Customer Engagement Commercial, Malaysia Airlines

“It’s our first time presenting our product in the Asia market. The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

“Attending FTE Asia is an incredibly valuable event for Copenhagen Optimization and provided excellent settings to meet with clients, industry experts, and other stakeholders. The exhibition was a great platform for our software product launch to the APAC region”

Kasper Hounsgaard, Copenhagen Optimization, Managing Partner

“Great show for networking with air transport industry players, perfect organisation.”

Gabriele Ruggieri, Strategic Developments Marketing & Sales, CUSTOM

“FTE Asia is for us the most important event for meeting existing customers and potential new customers. It was again successful for us and we are already looking forward to participating again in 2020.”

Michael Seidler, Senior Sales Manager, PrehKeyTec

“FTA Asia has been a great opportunity to meet with all those passionate about delivering the very best in customer experience, both on the ground and in the air.”

Mike Blanchard, Business Development Manger, 15below Ltd

“FTE Singapore has been the best experience. Great atmosphere, awesome people and fab industry contacts. We shall definitely be back”

Eli Ostreicher, CEO, OneBagTag

“Well organised event with airline industry SMEs and decision makers. Great opportunity to network and be educated on the latest travel industry trends”

Jason Flores, Head of Travel and Transportation, Infinte Perpherals

“It was a good time to present our company to valuable clients arranged by FTE organisers. Thanks”

Rebecca Kim, General Manager, CUBOX

“Great show! Effective & helpful organisers”

Kent Tay, Director, JG Tech Innovation Pvt Ltd

“High Interest for passenger friendly self service solutions”

Borry Vrieling , CEO- Founder, Eezeetags
Travel & Accommodation

Perfect Location

Marina Bay Sands Expo and Convention Centre, 9-10 November 2021, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

More information

FTE & APEX Asia Awards

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE APEX Asia Expo+ will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).

More information

Vital Event Information

FTE APEX Asia Expo+ 2021 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

FTE APEX Asia Expo+ 2021
- November 2021
Marina Bay Sands Expo and Convention Centre, Singapore

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