ESP GLOBAL SERVICES ESP is recognised as experts in aviation IT support with a true understanding the requirements of this industry. We have supported the aviation industry since the early nineties, and we’re proud to provide consistent support services across multiple locations worldwide 24/7/365. This year marks our 30th anniversary, so we’re especially excited to showcase our newest innovative airport IT support solutions at the expo. Using in-house tools developed specifically for managing the demands of the aviation environment, we drive speed of resolution and problem identification to improve the passenger experience. What makes your products / services stand out? We understand the demands of airports, airlines, and aviation technology providers, that is why some of the world’s biggest and most successful aviation companies come to us for all their IT support needs. We pride ourselves on adapting our services to accommodate emerging technologies, and we are always preparing to support systems that are coming into use. Through a range of applications and services, we can predict faults, provide proactive support and provide the highest quality of end user support. ESP supports multiple aviation systems, integrators, and devices, including CUTE/CUPPS, CUSS, BRS, Bag drop, EPOS, security gates and end user corporate devices. Our solutions provide insights into the performance of equipment and services. This allows the proactive identification of issues and a real focus of uptime performance. What brings you to the EXPO this year? APAC has been an important region for ESP for many years, and in 2019, we exhibited for the first time at FTE APEX Asia Expo. Attending the event helps us to develop our strategic plans for APAC by meeting the other exhibitors and our customers to gain a better understanding of their future direction and current pain points. A stand within the exhibition hall provides us with a great opportunity to meet new customers and showcase the services we offer. Why should visitors come to your stand and what can they expect to see? The core tool of our support services is the market-leading ServiceNow platform, to enhance our solution we’ve also developed in-house apps to help us deliver services in the way that our customers want. Visitors can find out how our tools ESP Advanced Data Analytics (ADA), ESP Help and ESP Tempo can work together to proactively speed up passenger flow through airports. From preventative maintenance to problem analytics using data analytics, our in-house developed apps can be adapted to fit changing customer and aviation needs allowing us to deliver the service our clients want. Our tools work together to ease our customers’ operational functions within airports. ESP Advanced Data Analytics (ADA) toolset allows us to visualise equipment problems within the airport and identify the root cause of unusual fault trends. ESP Help allows quick and easy fault reporting via an embedded app on the airport systems. ESP Tempo, the newest addition to our artillery, is a complete workforce management tool which ensures our global teams are where they are needed, effectively and efficiently, regardless of location. ESP has leveraged years of experience to develop these new and innovative technologies, complementing our well-established position as a leading IT support provider in airports. What do you think is the biggest lesson that the industry will take away from the COVID-19 crisis? The COVID-19 pandemic affected all aviation companies, including ESP. We believe having a flexible service offering and the ability to scale up and down quickly and efficiently are the biggest lessons the industry should take away. In the wake of the global pandemic outbreak, we are very proud of the positive feedback we received from our customers. As aviation traffic returns, it is evident that the benefits we provided our customers are being reciprocated by requests for ESP to deliver some exciting new business opportunities.