Founded in 2018 by CEO James Kim, Makebot provides customized, AI-powered chatbot services to clients. A single chatbot can be integrated into multiple platforms including Facebook, Instagram, KakaoTalk, WhatsApp, Line, and Web. With customers across a range of sectors, including finance, healthcare, aviation, and entertainment, we have partnered with the biggest businesses in South Korea and around the world, such as Korean Air, Weverse, and Pfizer, developing solutions that improve customer experience.

What makes your products / services stand out?

We know that every business is different, and that’s why we’re here to help clients find the perfect solution to their needs. The best part? We’re there every step of the way providing expert insight from our experiences working with other businesses just like theirs.

Our AI based chatbot is multilingual and equipped with Natural Language Processing (NLP) which ensures that they will understand natural language and respond just like any other human would. Our enterprise product is also not a one-size-fits-all solution. We tailored each solution to the client’s needs and made sure that the solution reflects the values that each of our clients hold.

What brings you to the EXPO this year?

Since our founding, Makebot has made substantial progress in the Korean market and recently with internationally recognized companies. Aligned with our mission to introduce AI to the companies all over the world, we would like to bring innovation into the aviation industry. Our success story with Korean Air and how it helped them present a wonderful customer experience encouraged us to introduce our solution to other airline companies and airports.

As with Korean Air, we believe that our solution will be able to help the companies in the aviation industry to become much more efficient and help them deliver the best customer experience. In addition, with the recovery of travel after the pandemic, we believe that the attendees of this expo will benefit from the solution that we offer.

Why should visitors come to your stand and what can they expect to see?

If you or your company have been considering implementing a chatbot for a long time but don’t know where to start, you should visit our booth as we introduce you to the world of chatbots!

In our booth, we are going to introduce and give you first hand experience with our chatbot that is currently being used by Korean Air and have helped them increase their customer satisfaction. We are also providing free consultations for company representatives that are looking to learn more or possibly implement a multiplatform and multilingual chatbot in the near future.

What do you think is the biggest lesson that the industry will take away from the COVID-19 crisis?

The pandemic changed the way we take in information. With constant changes across the globe, customer experience has been tested now more than ever. It has become crucial for companies within the travel and hospitality industry to keep their customers informed. Implementing the right kind of digital innovation and putting it into action is the key to success.

After experiencing the downturn during the pandemic, this shows how the industry needs to be ready for unexpected changes and to not be afraid to be the first movers in implementing technology into their business processes