FTE paid a visit to Gatwick Airport, where CIO Michael Ibbitson showed us how next-generation technology is being used to improve the baggage, security and immigration processes. Confusion as to who ‘owns’ each stage of the airport journey is often cited as a barrier to creating a seamless airport experience for the passenger. While an … Continue reading Gatwick Airport CIO talks self-service bag drop, next-generation security, biometrics and a single passenger token