Redefining the end-to-end passenger experience | Independent news and events

Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!
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Aisling Hassell
Head of Global Customer Experience
Robert Boyle
Director of Strategy
International Airlines Group (IAG)
Michael O’Leary
Stephen Kavanagh
Aer Lingus

Enjoy insight from renowned industry leaders including:
Andrew Price
Head, Global Baggage Operations
International Air Transport Association (IATA)
Dr. Bjoern Becker
Senior Director Product Management Ground & Digital Services
Christine Druce
Head of Baggage Strategy

Hear future baggage strategies from: Read the full agenda
Christoph Mueller
Chief Digital and Innovation Officer
Max Coppin
Partner Development Manager
Thomas Doogan
Ground Operations Customer Experience Manager
Lena Rökaas
Chief Operating Officer, Stockholm Arlanda Airport

Learn seamless and personalised passenger experience ideas from: Read the full agenda
Vincent Tomasoni
Head of Product & Ancillaries Revenues
XL Airways France
Trevor Martin
Chief Commercial Officer
Iberia Express
Nigel Fanning
Head of Product & Ancillary Revenue
Jetstar Group
Jamal Al Awadhi
Head of Guest Experience Commercial
Etihad Airways

Define future inflight experiences through hearing from: Read the full agenda

Future Travel Experience Europe 2017

Europe’s most progressive air transport event of 2017

26-27 June 2017 RDS, Dublin, Ireland

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FTE global Supporting Partner Rockwell Collins
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Future Travel Experience
Europe 2017

Future Travel Experience Europe 2017 is the continent’s only end-to-end passenger experience event. It provides an unrivalled platform for air transport and travel industry stakeholders to collaborate closely to prepare for the technologies and trends that will shape tomorrow’s travel experience both on the ground and in-flight. FTE Europe 2017, the fourth standalone FTE show in Europe after highly-acclaimed shows in London and Amsterdam, will deliver a memorable learning and networking experience to 600+ air transport and travel industry leaders from across Europe and beyond.

Attendees will enjoy a unique event programme consisting inspirational keynote speakers from Airbnb, Ryanair and IAG; ‘Ancillary’, ‘On the Ground’, ‘Up in the Air’ and ‘Baggage Innovation Summit’ conference streams; a major exhibition of progressive suppliers; co-creation forums; a one-to-one meeting platform; a Networking Party & Awards Ceremony at the Guinness Storehouse; and specially organised Dublin Airport tours, focusing on the US Preclearance facility and new lounge.

Delegates will also have access to the new FTE Ancillary event, which will be co-located with FTE Europe in Dublin.

Three Conference Streams:

On the Ground

Redefining the passenger experience on the ground – focusing on the latest developments and future trends relating to each of the key passenger touch points and technologies.

Up in the Air

Shaping the future onboard passenger experience – exploring the next generation of in-flight entertainment, connectivity, cabin design, passenger comfort, crew empowerment and in-flight personalisation.

Baggage Innovation Summit


A baggage revolution is underway and FTE is at the epicentre of this activity, covering areas such as e-tags, baggage tracking, touchless and biometric bag drop, instant compensation for mishandling, home-based virtual bag drop, new approaches to loading and unloading luggage from the aircraft, and door-to-door baggage delivery services.

More ‘Baggage Innovation Summit’ Details

Why Dublin?

As well as being home to forward thinking air transport industry organisations likes Ryanair, Aer Lingus and daa, Dublin is an incubator for start-ups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

Please visit our exclusive mini-site here to be inspired on what you might do outside of show hours.

Why attend FTE Europe 2017?

Read what others are saying about FTE Europe...

“The thing that differentiates FTE is that you get the opportunity to look at the whole spectrum of the things that are going on around the customer. To see the products and services that are available in the customer space is really motivating.”

Carl Gissing, Customer Service Director, TUI UK & Ireland

“FTE provides a rare opportunity for airlines and airports to come together in a forum for discussion. The event provides the stimulus that we need to develop imaginative new ideas.”

Tim Graham, Senior Manager – Integration, Development and Innovation, Virgin Atlantic Airways

“FTE does a crucial job bringing stakeholders together to exchange and co-create innovative solutions for the industry.”

Tina Bergsma, Vice President International Stations, Air France-KLM

“The way the event is structured means that you get to hear, from across the industry, not only that which has happened recently and what is happening now, but also what the future holds for our business.”

Stewart Wingate, CEO, Gatwick Airport

“The main reason I came to FTE was to find out all about in-cabin connectivity and onboard technology, and I’ve really learned a lot in the Up in the Air sessions.”

Bipin Majevadia, Director, Client Services – EMEA, GuestLogix

“What has really impressed me is that discussions have been so future-oriented – just, wow – and they have really made me think about what will happen in the years to come. I really like the format – the conversations that have taken place across the different sectors of the industry have really impressed me.”

Kerstin Meraner, Passenger Experience Design, Lufthansa

“I think this event is absolutely critical – technology is going to be the game-changer of our business, so creating the sort of dialogue that takes place at FTE is definitely key.”

Antoinette Nassopoulos Erickson, Partner, Foster + Partners

“It was interesting to have a focus on mobile and wearable technology in the conference – that was very interesting to me as it’s an area that we’re currently working on.”

Arrigo Santini, Head of e-Channel Management, SEA – Aeroporti di Milano

“There are so many dynamic, interesting things taking place in both conferences that it’s tough to choose which to go to. Both feature creative ideas on how to improve the experience of every passenger.”

Abdulrahman Bukhari, Manager Strategic Projects Planning, SAUDIA

“Both the conference and exhibition have been fantastic. To see the latest technology out there and how that informs the physical environment, and also to get to see all of the processes, has been fantastic.”

Matthew Johnson, Senior Associate, Gensler

“It’s been very valuable to be here and I’ve really enjoyed the conference. Having the likes of Google and CitizenM bringing something else, something different, has really added value.”

Vital Event Information

Future Travel Experience Europe 2017 is a unique, boutique show and Europe’s only end-to-end passenger experience event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.

Future Travel Experience Europe 2017
- June 2017
RDS, Dublin, Ireland

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