Following the launch of Google Trips, FTE explores what impact it could have on airport and airline apps, and how travellers stand to benefit.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
Following the launch of Google Trips, FTE explores what impact it could have on airport and airline apps, and how travellers stand to benefit.
Athens International Airport has introduced a bespoke Facebook Messenger bot, which passengers can use to access flight and travel related information.
BIAL has unveiled a new app, which features a variety of services for passengers to use at Bengaluru International Airport.
Ryanair has updated its ‘Rate my Flight’ service to include a number of new languages and a five-star rating system.
Fraport’s Kai Schmidhuber speaks to FTE about the Multichannel project and how the combination of stationary retailing and digitalisation is proving key to driving sales.
Skype users can interact with the bot, which can search for flights, display live prices and provide links to pages to complete the booking process.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
Icelandair’s new Facebook Messenger Stopover Bot allows travellers to search for flights and stopovers using the Facebook Messenger app.
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Virgin America has unveiled its new mobile application, which integrates with Spotify to give travellers destination-specific playlists.
London City Airport has launched a new Facebook Messenger service, enabling passengers to get information about their upcoming flight via the Messenger app.
SWISS has started trialling a new entertainment service, called ‘SWISS e-media’, for its customers travelling from Geneva Airport.
Passengers flying with Ryanair, Flybe, CityJet and Aer Lingus can use the new self-service bag drop kiosks, with the latter offering “touchless bag drop”.
Travellers booking flights via the easyJet iOS app can now pay for their bookings using Apple Pay, Apple’s secure one-touch payment function.
Gatwick Airport’s Abhi Chacko tells FTE how the Airport Community app is helping to improve operational efficiency and customer experiences.
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