"Enhancing the passenger experience"
Articles Tagged: “Apps”
New Frankfurt Airport app offers more personalised travel experience
The new Frankfurt Airport App 2.0 has been launched and features pre-travel tips, location-specific offers and automatic flight and gate updates.
Cork Airport becomes first Irish airport to offer Google Indoor Street View
Cork Airport has become the first in Ireland to make Google Indoor Street View available to its passengers, allowing them to take a virtual tour of the terminal building.
Is mobile technology making it more difficult for airports and airlines to define their own passenger experience?
FTE explores whether the rise of smartphones means the passenger experience on the ground is being defined by technology developers, rather than airports and airlines. Read full article »
Star Alliance launches Android app to provide single source of travel info
Android users can now make use of a Star Alliance app that includes the flight schedules of all member carriers, a flight tracking function, information on airport lounges and city guides.
Copenhagen Airport offers Chinese wayfinding app and website
Copenhagen Airport has launched a dedicated website and app for Chinese-speaking passengers, who can now translate airport signage using their smartphone. Read full article »
Singapore Airlines offers travel updates via Google Now
Passengers who book flights through the Singapore Airlines website can now view travel information via Google Now ahead of their journey, including flight updates, gate information and destination weather forecasts. Read full article »
Google Indoor Street View extended to 16 airports
A total of 16 airports are now available on Google Indoor Street View, allowing passengers to view terminal facilities before arriving at the airport. Read full article »
Swedavia adds travel planner and real-time boarding info to app
Swedish airport operator Swedavia has updated its mobile app, which now includes real-time information on gates and boarding, as well as a travel planner tool.
SEA Aeroporti di Milano empowering passengers through mobile technology
FTE spoke to Giorgio Medici, Customer Care Manager at SEA Aeroporti di Milano, about the company’s investment in mobile technology to enhance the end-to-end travel experience. Read full article »
Self-tagging, mobile apps and social media top priorities for airports in 2014
SITA and ACI have released the 2013 Airport IT Trends Survey, which shows that 95% of airports plan to invest in apps, while 80% will invest in self-tagging and bag drop. Read full article »
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Five baggage handling solutions that can enhance the passenger experience
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Virgin Galactic: “We want to take long-haul air travel above the atmosphere”
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Copenhagen Airport adds new self-service bag drops
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Could Virgin America’s in-flight social network mark the start of a new craze?
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Google Indoor Street View extended to 16 airports
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