Following the groundbreaking FTE Asia 2013 conference, we take a look at the top 10 concepts, technologies and trends that are transforming the passenger experience as we know it.
The world’s largest global airline alliance has created an application specifically designed for Apple’s popular tablet. Read full article »
Baggage handling at airports across Asia is set to receive a boost, courtesy of IT solutions giants Unisys’ latest enhancements. Read full article »
According to the airport it is the first in the world to develop the unique wayfinding facility, which allows passengers to visualise their journey through the airport on a mobile phone or computer. Read full article »
Following FTE’s look last week at the future of communications as envisaged by Exicon, mobile specialist SITA provides an insight into the current state, and future course, of the mobile passenger experience. Read full article »
Human Recognition Systems has successfully trialled its passenger experience of the future at Gatwick Airport, using biometric technology and a specially developed app to create a personalised airport journey. Read full article »
flydubai has augmented its inflight experience with the launch of live, daily-updated news eReaders, with access to 45 global newspapers.
Qatar Airways has launched a new mobile application for Android, BlackBerry and iPhone devices, alongside a new mobile website. The developments are part of Qatar Airways’ passenger-focused initiatives designed to enhance the travel experience. Read full article »
Dallas/Fort Worth (DFW) International Airport has launched its official mobile app for smartphones. The app provides the latest information and updates regarding flights, parking, shops, restaurants and airport services. The app’s push notification feature is said to be a first for airport-developed apps, notifying passengers who request information about changes to flight details. Read full article »
With mobile technology becoming ever-increasingly linked to the passenger experience at all stages of the journey, the debate as to whether a universal app for all airports could replace the need to download individual airport apps is growing. Amy Hanna reports.