Redefining the end-to-end passenger experience | Independent news and events
Passengers will be able to purchase products from multiple airport retailers and collect all of their items from a single collection point at the airport.
US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
The two new initiatives, which make use of biometric technology and automated border control gates, will be launched immediately.
The General Authority of Civil Aviation has upgraded its digital offer with the launch of a new app, featuring indoor maps to ease wayfinding.
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
From a personalised IFEC platform and a reconfigurable cabin to virtual reality retail, FTE explores eight solutions that can enhance today’s passenger experience.
Following the 10-week accelerator programme, IAG has shared the benefits of working with Esplorio, Undagrid, Warwick Analytics, Resolver and Vchain.
The self-service kiosks and app are part of CBSA’s strategy to eliminate the paper declaration cards distributed to passengers on board aircraft.
6-8 September 2017, Las Vegas
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Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Jet Airways has partnered with ride hailing app Uber to offer passengers the option of booking an Uber via the airline’s app.
From high fidelity maps and queue jump apps, to biometric single tokens and bag drop collaborations, FTE analyses 20 solutions that can improve the passenger experience.
The DFW Airport Apple TV app provides real-time flight updates, airport parking information and a home-to-airport route planner.
When an IT issue is reported, the nearest SAN staff member will be alerted via their smartwatch so they can quickly respond to the issue.
Samsonite is trialling a new longer battery life and wider range technology called Narrowband-IoT with Vodafone, as an additional option for Track&Go.
IdeaWorksCompany has explored how the likes of Ryanair, AirAsia, Delta and United are using mobile apps to enhance ancillary revenues.
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