Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.
A new passport scanning function has been added to easyJet’s iOS and Android apps, helping passengers save time during the mobile check-in process.
The new smartphone app from Dubai Airports includes detailed 3D terminal maps, tailored flight updates and a flight tracker tool.
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.
Miami International Airport has become the first airport in the world to have a complete and open deployment of beacons, covering the terminals, skytrain and car parks.
United Airlines has partnered with transportation service Uber to make it easier for passengers to view and book onward travel through the carrier’s app.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
FTE spoke to Air France-KLM and Human Recognition Systems to find out what role biometrics can play in creating a single passenger token and enhancing tracking. Read full article »