FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.
San José International Airport has installed two Global Entry kiosks in the International Arrivals hall to help cut queues at the customs checkpoint.
Malaysia Airlines will remove all but two of its check-in desks at Kuala Lumpur International Airport, meaning Economy passengers will have to use self-service check-in and bag drop.
Singapore Changi Airport has launched self-tagging and self-service bag drop in Terminal 1 as part of a three-month trial alongside Jetstar Asia.
The new version of the Border Xpress Automated Passport Control (APC) kiosk makes use of fingerprint technology and can be used by travellers from 38 countries.
United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre. Read full article »
Following the recent introduction of self-service kiosks and automated bag drop, Melbourne Airport is switching all of its passenger services to SITA’s common use platform.
FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience. Read full article »
FTE spoke to AirAsia’s Steven Dickson about the self-service facilities that will be available in klia2 and why airports should treat LCCs and full-service airlines differently. Read full article »
A total of 35 self-service kiosks have been installed in Shenzhen Bao’an International Airport’s T3 to give passengers more control over the check-in process. Read full article »