Following the recent introduction of self-service kiosks and automated bag drop, Melbourne Airport is switching all of its passenger services to SITA’s common use platform.
FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience. Read full article »
FTE spoke to AirAsia’s Steven Dickson about the self-service facilities that will be available in klia2 and why airports should treat LCCs and full-service airlines differently. Read full article »
A total of 35 self-service kiosks have been installed in Shenzhen Bao’an International Airport’s T3 to give passengers more control over the check-in process. Read full article »
Seattle-Tacoma International Airport has become the fifth US airport to install Automated Passport Control (APC) kiosks, which will help reduce queues at immigration. Read full article »
Kuwait International Airport is installing 12 self-service check-in kiosks – the first kiosks of their kind at the airport – as part of an eight-year contract renewal with SITA. Read full article »
Changi Airport has broken ground on the new Terminal 4, which will include a variety of self-service and automated check-in, bag drop, immigration and boarding options.
Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.