Changi Airport has broken ground on the new Terminal 4, which will include a variety of self-service and automated check-in, bag drop, immigration and boarding options.
Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.
FTE spoke to Qantas’ Rowan Chalmers and London Gatwick’s Willie McGillivray to find out how they have transformed the passenger experience within existing facilities. Read full article »
US citizens deplaning at Chicago O’Hare International will be able to save on queue times with automated customs kiosks
Bandaranaike International Airport has received self-service check-in kiosks courtesy of SriLankan Airlines, saving time for passengers.
San Antonio Airport is set to become the sixth US airport to install CLEAR kiosks to streamline the security process. Read full article »
Hawaiian Airlines passengers at Honolulu Airport can now self-check and weigh their own baggage when they print their boarding passes
Read full article »
Ahead of FTE Asia 2013 AirAsia, Tiger Airways, flydubai, IndiGo, and Jazeera Airways share their insights and innovations for the passenger experience of the future. Read full article »