IATA has recognised the efforts of Hawaiian Airlines to use self-service solutions to improve and expedite the travel experience for its passengers.
Forty BorderXpress APC kiosks will go live at San Francisco International Airport in March 2015 to help expedite processing at the U.S. CBP checkpoint.
Beijing Capital International Airport has chosen SITA’s common-use passenger processing technology, AirportConnect Open, for implementation in Terminals 2 and 3. SITA is also working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers.
The 2014 SITA/ACI Airport IT Trends Survey reveals that improving passenger processes is airports’ main priority, with the ‘connected traveller’ impacting investment.
Nassau Lynden Pindling International Airport has announced the purchase of 20 Border Xpress Automated Passport Control kiosks, which will go live in February 2015.
FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.
SITA’s BagManager solution will be rolled out at 38 Indian airports, while 25 of the country’s airports now have common use processing infrastructure.
FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.
San José International Airport has installed two Global Entry kiosks in the International Arrivals hall to help cut queues at the customs checkpoint.
Malaysia Airlines will remove all but two of its check-in desks at Kuala Lumpur International Airport, meaning Economy passengers will have to use self-service check-in and bag drop.