REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airports are using new technology and innovative techniques to improve the immigration and arrivals experiences, covering automated border control, biometrics, e-gates and e-passports.
Passport-less immigration clearance for travellers is being progressively rolled out at Changi Airport – a Headline Partner of FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024.
PortsToronto has announced that US CBP Preclearance will be introduced at Billy Bishop Toronto City Airport, contributing “immensely to the convenience and seamless experiences that passengers expect”.
Travellers arriving at Edmonton International Airport on international flights can now submit an advance customs declaration. The initiative is part of efforts to explore innovative ways to deliver a better and faster border experience.
The Lithuanian airports of Vilnius, Kaunas and Palanga are among the first to have made necessary changes to prepare for the EU’s new Entry – Exit System, which is expected to enhance passenger convenience.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Passengers returning from COVID-19 red zones who have completed a Passenger Location Form can perform a PCR test free of charge at the test facility.
Lima Airport has partnered with Vision-Box to install 12 new self-service e-gates to help meet projected growth towards 30 million passengers by 2021.
A total of 74 BorderXpress interactive kiosks, designed by Vancouver Airport Authority, have been installed across Larnaka and Pafos international airports.
A transit visa counter and FIFA Fan Zone have been introduced and real-time flight updates are now available via Twitter and Facebook.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
The newly renovated Concourse E makes use of facial recognition technology to secure and expedite the passport inspection process.
Ferries del Caribe has become the first cruise operator to install automated border control kiosks onboard a cruise ship or ferry.
Travellers from 74 countries can now use the biometric-enabled Smart Departure system when flying from Hong Kong International Airport.
The e-gates will be installed in terminals 1 and 2 at Dublin Airport, while a registered traveller programme could be introduced in the future.
US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
The Department of Immigration and Border Protection will use biometric data to clear passengers arriving at Australia’s international airports.
The world’s first ‘gate-less border’, combining biometric verification and blockchain technology, is to open at Dubai Airport.
Passengers will be able to undertake US inspections before departure, meaning they can avoid immigration queues upon arrival in the United States.
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