REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airports are using new technology and innovative techniques to improve the immigration and arrivals experiences, covering automated border control, biometrics, e-gates and e-passports.
Passengers returning from COVID-19 red zones who have completed a Passenger Location Form can perform a PCR test free of charge at the test facility.
Lufthansa has expanded its COVID-19 testing facility to Hamburg Airport, after successfully launching the first test facilities at Frankfurt and Munich airports in June.
Collinson and Swissport have announced their facility for COVID-19 testing is set up and ready for use at Heathrow Airport, pending Government approval.
Amsterdam Airport Schiphol has announced plans to set up a COVID-19 testing centre to test passengers arriving from high-risk areas.
Vancouver International Airport has become the first airport to be updated to meet the new Canadian Government biometric standards.
Ferries del Caribe has become the first cruise operator to install automated border control kiosks onboard a cruise ship or ferry.
Travellers from 74 countries can now use the biometric-enabled Smart Departure system when flying from Hong Kong International Airport.
The e-gates will be installed in terminals 1 and 2 at Dublin Airport, while a registered traveller programme could be introduced in the future.
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US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
The Department of Immigration and Border Protection will use biometric data to clear passengers arriving at Australia’s international airports.
The world’s first ‘gate-less border’, combining biometric verification and blockchain technology, is to open at Dubai Airport.
Passengers will be able to undertake US inspections before departure, meaning they can avoid immigration queues upon arrival in the United States.
The new self-service solution for families travelling together is being tested by New Zealand Customs at departures at Christchurch Airport.
The self-service kiosks and app are part of CBSA’s strategy to eliminate the paper declaration cards distributed to passengers on board aircraft.
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