REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airports are using new technology and innovative techniques to improve the immigration and arrivals experiences, covering automated border control, biometrics, e-gates and e-passports.
PortsToronto has announced that US CBP Preclearance will be introduced at Billy Bishop Toronto City Airport, contributing “immensely to the convenience and seamless experiences that passengers expect”.
Travellers arriving at Edmonton International Airport on international flights can now submit an advance customs declaration. The initiative is part of efforts to explore innovative ways to deliver a better and faster border experience.
The Lithuanian airports of Vilnius, Kaunas and Palanga are among the first to have made necessary changes to prepare for the EU’s new Entry – Exit System, which is expected to enhance passenger convenience.
Passengers returning from COVID-19 red zones who have completed a Passenger Location Form can perform a PCR test free of charge at the test facility.
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: “An A-Z on commercial planning for new & redeveloped airport facilities”. The team from the new Terminal A at Newark Airport (MUC International, Portland Design, Grimshaw & Moment Factory) will help instigate group-wide discussions on best practices by giving a 360-degree view on implementing the vision, and the decision-making and lessons learned along the way. Also live-streamed for those members unable to attend in-person.
Find out more >>A balanced perspective on the issues of security and privacy, and how biometrics identify travellers on the move, enabling greater throughput and better passenger experience, while respecting the traveller’s privacy.
Find out more >>Content plans: Bag tracking, autonomous, automation. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: Year in review, PoC summary, and plans for 2024.
Find out more >>Content plans: Proof of Concept (PoC) update, New Member presentations, Peak Holiday Lessons Learned
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Proof of Concept (PoC) update, Sustainability, Tagging and Tracking and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Progressive digital retailing strategies from around the world
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of other new technologies in travel retail.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>
Lufthansa has expanded its COVID-19 testing facility to Hamburg Airport, after successfully launching the first test facilities at Frankfurt and Munich airports in June.
A total of 74 BorderXpress interactive kiosks, designed by Vancouver Airport Authority, have been installed across Larnaka and Pafos international airports.
A transit visa counter and FIFA Fan Zone have been introduced and real-time flight updates are now available via Twitter and Facebook.
The newly renovated Concourse E makes use of facial recognition technology to secure and expedite the passport inspection process.
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Ferries del Caribe has become the first cruise operator to install automated border control kiosks onboard a cruise ship or ferry.
Travellers from 74 countries can now use the biometric-enabled Smart Departure system when flying from Hong Kong International Airport.
The e-gates will be installed in terminals 1 and 2 at Dublin Airport, while a registered traveller programme could be introduced in the future.
US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
The Department of Immigration and Border Protection will use biometric data to clear passengers arriving at Australia’s international airports.
The world’s first ‘gate-less border’, combining biometric verification and blockchain technology, is to open at Dubai Airport.
Passengers will be able to undertake US inspections before departure, meaning they can avoid immigration queues upon arrival in the United States.
The new self-service solution for families travelling together is being tested by New Zealand Customs at departures at Christchurch Airport.
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