Redefining the end-to-end passenger experience | Independent news and events
A round-up of how airports are using new technology and innovative techniques to improve the immigration and arrivals experiences, covering automated border control, biometrics, e-gates and e-passports.
A total of 74 BorderXpress interactive kiosks, designed by Vancouver Airport Authority, have been installed across Larnaka and Pafos international airports.
A transit visa counter and FIFA Fan Zone have been introduced and real-time flight updates are now available via Twitter and Facebook.
The newly renovated Concourse E makes use of facial recognition technology to secure and expedite the passport inspection process.
Ferries del Caribe has become the first cruise operator to install automated border control kiosks onboard a cruise ship or ferry.
Travellers from 74 countries can now use the biometric-enabled Smart Departure system when flying from Hong Kong International Airport.
Passengers will be able to undertake US inspections before departure, meaning they can avoid immigration queues upon arrival in the United States.
The new self-service solution for families travelling together is being tested by New Zealand Customs at departures at Christchurch Airport.
The self-service kiosks and app are part of CBSA’s strategy to eliminate the paper declaration cards distributed to passengers on board aircraft.
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The airport, which serves the Caribbean island of Saint Martin, has employed biometric-enabled e-gates to enhance passenger flow and security.
New biometric data activation centres have been opened at Hamad International Airport to encourage expatriates to register to use e-gates.
The Canada Border Services Agency is testing a technology called AVATAR, which can tell if passengers are lying about their motives to travel.
Gemalto has been chosen by Paris Aéroport to supply, install and maintain its Coesys Automated Border Control (ABC) in order to improve passenger experience.
A service that enables Emirates ID Card holders to pass through automated immigration gates at Dubai Airport is proving to be popular among travellers.
The US and Sweden have signed an agreement to implement Preclearance operations at Stockholm Arlanda Airport, with further expansion being explored.
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