Redefining the end-to-end passenger experience | Independent news and events

Future Travel Experience Advisory Board

Since our launch in 2006, Future Travel Experience (FTE) has become the renowned independent hub, through our online media and international events, where the world’s most progressive airlines, airports, vendors, government agencies, destination partners and various other travel industry stakeholders share their transformation plans and visions, and collectively define the end-to-end passenger experience of the future. We pride ourselves on being independent, future thinking and passenger focused, and we are proud to have created a unique ecosystem in which the most progressive minds from our industry come together to collaboratively solve industry challenges and to be inspired on what they will do next.

We take our role as an industry change catalyst very seriously. To ensure that our events, media and industry change initiatives meet the specific needs of the air transport industry, as well as the wider travel sector, we created our first Advisory Board at the beginning of 2017. This ran very successfully in 2018 and we are building on it by adding dedicated boards for both our FTE Asia EXPO show, and our FTE Ancillary efforts. These boards include some of the industry’s most pioneering minds who will work closely with us over the next 12 months to help guarantee that FTE output continues to provide more value and inspiration than any other organisation in the marketplace.

Meet the boards:

Executive Board

Eash Sundaram

Eash Sundaram - Executive Vice President Innovation & Chief Information Officer, JetBlue Airways and Chairman of the Board, JetBlue Technology Ventures

Eash Sundaram serves as JetBlue’s Executive Vice President Innovation & Chief Information Officer, and the Chair of JetBlue Technology Ventures, a wholly owned subsidiary of JetBlue Airways. He is a member of the Executive Leadership Team and responsible for systems and technologies and innovation for the airline. He oversees strategy, vision and implementation of technology solutions that align with the value airline’s business model to offer consistent service and maximise investment.

Max Coppin

Max Coppin - Partner Development Manager, Google

With over a decade’s experience in the industry, Max Coppin coordinates Google’s engagement with a range of Android Partners. Max is currently working with a number of in-flight entertainment providers and other travel partners to bring Android and the Google experience to the end-to-end passenger experience. Max was also a key member of the FTE Onboard Connectivity 2025 Think Tank.

Vivian Lo

Vivian Lo - GM Customer Experience and Design, Cathay Pacific Airways

Vivian Lo has a diverse aviation management background with key managerial positions in Cathay Pacific’s headquarters in Customer, Airports, Cargo, Revenue Management, Marketing, International Affairs and Airline Planning, and Regional and Country management roles in Taiwan, Korea, China, Philippines, Malaysia and Vietnam. Vivian is currently in charge of Customer Experience & Design, a new department recently set up in Cathay Pacific to oversee the end-to-end customer journey on ground, in the air, and through digital channels. Vivian lives and breathes the raison d’etre for the airline – to enable a Life Well Travelled for its customers – by leading an insights-driven and customer centric design process to optimise the Cathay Pacific and Cathay Dragon travel experience. Vivian is an avid advocator of Design Thinking and undertakes to apply a human-centred approach to innovation in service and products, and dedicates her time to teaching and promoting this discipline.

Satyaki Raghunath

Satyaki Raghunath - Bengaluru International Airport

Satyaki is the Chief Strategy & Development Officer at BIAL. He comes to BIAL with almost two decades of experience in working with public and private sector investors and operators of transport infrastructure advising on business, finance, strategy, regulatory and project delivery related initiatives. He has extensive experience in transportation and airport system planning across major cities viz. London, Chicago, Dubai, Houston, New Delhi etc. In his role at BIAL, Satyaki is responsible for the Strategy and Development BU focusing on front-end corporate strategy, traffic forecasting and market analyses, master planning and the BIAL Centre of Excellence (CoE) comprising our Innovation Lab, Business Intelligence and Capacity and Operational Planning. Prior to joining BIAL, Satyaki was with GMR Airports Ltd as Chief Innovation Officer for the airport sector across the group. Before this he held leadership roles at London Stansted Airport, Dubai Airports, where he was Head of Master Planning and at LeighFisher, a specialist global airport advisory firm.

Joe Chiu

Joe Chiu - Vice President, Digital & Commercial Systems, Changi Airport Group

Joe Chiu currently holds the position of Vice President, Digital & Commercial Systems at Changi Airport Group (CAG) Singapore. Changi Airport is the world's sixth busiest airport in terms of international traffic and it has been voted by air travellers as the World’s Best Airport for the fifth consecutive year. At CAG, Joe works closely with key stakeholders to strategise, drive and implement IT initiatives that are aligned with the company’s Digital Master Plan for the next three years. He oversees two of the main corporate IT deliverables, namely the “Connecting to Customers” and “Innovation with Information” thrusts, which help to deliver personalised and user-centric services for customers through smart use of digital services and data analytics.

Samuel Ingalls

Samuel Ingalls - Assistant Director of Aviation, Information Systems, McCarran International Airport

Samuel Ingalls has been with the administration at McCarran International Airport for more than two decades, having worked to usher in many innovative systems during that period. In recognition of the success of various McCarran projects, Samuel was named a Computerworld – Smithsonian Laureate for technological innovation in the transportation industry. Samuel plays a leadership role in the industry, with work on behalf of Airports Council International (ACI), the International Air Transport Association (IATA) and Airlines For America (A4A). In that regard, he has served as the elected airport representative of IATA’s Passenger Experience Management Group, having chaired the Common Use Working Group (CUWG), involving more than 100 airlines, airports and vendors from around the world. He is published frequently and speaks around the world on aviation technology.

Simon Lamkin

Simon Lamkin - Chief Executive Officer, LamTech Solutions & former CIO of Brussels Airlines

Simon is a top airline executive with a vast experience in the aviation industry. He joined Brussels Airlines in 2016 after a successful career at easyJet, where he was the Head of IT Operations Systems. During his time at easyJet, he was responsible for many innovations, including the introduction of Windows tablets in the cockpit, “Halo” – an internet-based mobile boarding solution, and a fully automated bag drop solution across many European airports.

Steven Greenway

Steven Greenway - President, Swoop

Steven Greenway joined the Swoop family with accountability for all aspects of the launch and business strategy, including short and long-term planning, branding, pricing, product development, and successful operationalization of Swoop in 2018 and beyond. Steven will drive Swoop’s footprint in Canada in support of the WestJet Group’s long-term global growth strategy.

Dimitris Bountolos

Dimitris Bountolos - Chief Digital Officer, LATAM Airlines

Dimitris is an internationally recognized leader in the transport, aviation, & technology sectors with over 17 years of experience, which has fueled a passion for the digital ecosystem and disruptive innovation, driving him to lead several global multi-sector projects.

Today he is the Chief Digital Officer of LATAM Airlines, the biggest carrier in Latin America, where he is in charge of all digital channels from the ideation of new digital products to the maintenance of the infrastructure.

Before this role, COO & Board Member of Zero 2 Infinity, a space transportation company that specializes in satellite micro-launchers and suborbital flights. He also was involved as a Senior Advisor at the consulting firm McKinsey & Company in the areas of Transport, Travel, and Logistics. Before this, he held leadership roles within the IAG group, where he was involved for more than ten years as VP of Customer Experience and Madrid – Barajas Airport Director.

Dimitris is also a member of the Advisory Board of several start-ups specialized in Digital Experience Services. He is also the Founder & Partner of various start-ups specializing in the frontier tech market: Drones, Virtual Reality, and Customer Experience.

FTE Asia EXPO Advisory Board:

Salvador Britanico

Vice President for Inflight Services,
Philippine Airlines

Vivian Lo

GM Customer Experience and Design,
Cathay Pacific Airways

Joe Leader


Joe Chiu

Vice President, Digital & Commercial Systems,
Changi Airport Group

Jose Oller

Executive Vice President Operations,
Peach Aviation

Jeremy Clark

Asia Pacific Onboard Travel (APOT)

Babar Rahman

Head of Global Sponsorships/CSR and In-Flight Entertainment/Connectivity
Qatar Airways

Satyaki Raghunath

Chief Strategy and Development Officer,
Bengaluru International Airport

FTE Ancillary Board:

Juha Jarvinen

incoming EVP Commercial,
Virgin Atlantic
& President,

Mariana Fonseca Medina

Director of Ancillary & Merchandising Strategy,
American Airlines

Nigel Fanning

Head of Product & Ancillary Revenue,
Jetstar Group

Andrew Middleton

Ancillary Revenue, Corporate Sales & Distribution Director,

Apple Ignacio

Director, Ancillaries,
Cebu Pacific Air

Chris Annetts

Expansion Commercial Director,
Heathrow Airport

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