Future Travel Experience Advisory Board

Since our launch in 2006, Future Travel Experience (FTE) has become the renowned independent hub, through our online media and international events, where the world’s most progressive airlines, airports, vendors, government agencies, destination partners and various other travel industry stakeholders share their transformation plans and visions, and collectively define the end-to-end passenger experience of the future. We pride ourselves on being independent, future thinking and passenger focused, and we are proud to have created a unique ecosystem in which the most progressive minds from our industry come together to collaboratively solve industry challenges and to be inspired on what they will do next.

We take our role as an industry change catalyst very seriously. To ensure that our events, media and industry change initiatives meet the specific needs of the air transport industry, as well as the wider travel sector, we created our first Advisory Board at the beginning of 2017. This ran very successfully and we built on it by adding dedicated boards for both our FTE Asia EXPO show, and our FTE Ancillary efforts. We annually add new participants for fresh perspectives and ideas, and these boards include some of the industry’s most pioneering minds who will work closely with us to help guarantee that FTE output continues to provide more value and inspiration than any other organisation in the marketplace.

Meet the boards:

Executive Board

Dr. Bjoern Becker

Dr. Bjoern Becker - Head of Future Intercontinental Experience Program, Lufthansa Group Airlines

Bjoern has over 20 years of experience within Product Management, Passenger Experience, Cargo Operations, Production Planning & Control and IT, holds a PhD in Revenue Management and has published articles on Revenue Management, Production Control and Service Management.

He is responsible for the introduction of the new intercontinental fleet experience of Lufthansa and Swiss as well as the customer related topics of the Lufthansa Group ReStart program during the Covid19-crisis.

Tangible service innovations, e.g. fully digitalized Lufthansa Customer Service Experience, as well as comprehensive solutions for the experience are his focus. He has won various innovation and experience awards with his team.

Bjoern represents Lufthansa Group within the Star Alliance Customer Experience Strategy committee and is member or the advisory board of FraCareS GmbH.

Dimitris Bountolos

Dimitris Bountolos - Chief Information and Innovation Officer (CIIO), Ferrovial

Dimitris Bountolos is the Chief Information and Innovation Officer (CIIO) for Ferrovial. He was previously Chief Digital Officer at Latam airlines. He replaces Federico Flórez, who is leaving the company after 12 years in this position, in line with the succession plans. Dimitris will take office in early July.

Bountolos has spent his career in business and entrepreneurship, with a proven track record in aeronautics and consulting. Dimitris Bountolos (Granada, 1978) spent much of his career in Iberia, where he was Director of Madrid-Barajas airport, Transformation and Hub Development Director, and Vice-President of Customer Experience.

As an entrepreneur, he has been a founder and partner of such startups as Zero 2 Infinity (Europe’s first investor-owned aerospace transport company), Guudjob (Employee Experience); BlueSouth (Drones); and IllusionBox (VR and immersive environments). He was also formerly a senior advisor to the Chief Innovation Officer at NASA in Houston; and senior advisor to McKinsey on digital processing for the travel, transportation and logistics industry. He holds a Master’s degree in Civil Engineering from the University of Granada and post-graduate qualifications from Stanford, ESADE and IESE Business Schools. He is fluent in Spanish, English and Greek.

Christina Cassotis

Christina Cassotis - CEO, Pittsburgh International Airport

As CEO of the Allegheny County Airport Authority, Christina Cassotis has led a dramatic turnaround at Pittsburgh International Airport – a near doubling of nonstop destinations served, four years of record passenger traffic growth, and a recently announced billion dollar Terminal Modernization Program. During her tenure, Pittsburgh International was named Air Transport World’s 2017 Airport of the Year and Regional Airport of the Year by the CAPA Centre for Aviation.Ms. Cassotis also received the 2017 Excellence in Visionary Leadership Award from Airports Council International – North America, and was named the 2017 Director of the Year for medium-size airports by Airport Revenue News. A frequent speaker at national and international aviation events, Ms. Cassotis holds an MBA from the MIT Sloan School of Management and a BA from the University of Massachusetts.

Joe Chiu

Joe Chiu - Vice President, Digital & Commercial Systems, Changi Airport Group

Joe Chiu currently holds the position of Vice President, Digital & Commercial Systems at Changi Airport Group (CAG) Singapore. Changi Airport is the world's sixth busiest airport in terms of international traffic and it has been voted by air travellers as the World’s Best Airport for the fifth consecutive year. At CAG, Joe works closely with key stakeholders to strategise, drive and implement IT initiatives that are aligned with the company’s Digital Master Plan for the next three years. He oversees two of the main corporate IT deliverables, namely the “Connecting to Customers” and “Innovation with Information” thrusts, which help to deliver personalised and user-centric services for customers through smart use of digital services and data analytics.

Samuel Ingalls

Samuel Ingalls - Principal, Barich, Inc

Samuel G. Ingalls is a Principal for Barich, Inc. with over 30 years of experience in the aviation industry. Samuel recently retired as the Assistant Director of Aviation, Information Systems for Las Vegas McCarran International Airport (LAS), serving the Clark County Department of Aviation (Department) for more than 30 years. He started his career as the Department’s Business Office Manager after earning a Bachelor’s Degree in Aviation Business Administration from Embry Riddle Aeronautical University, where he continues to serve on the University Business Industry Advisory Board. He is certified as an International Airport Professional (I.A.P.) by the International Civil Aviation Organization and Airports Council International (ACI), along with his certification by the American Association of Airport Executives as an Accredited Airport Executive (A.A.E.). Samuel is a frequent user of the aviation system with a commercial multi-engine pilot’s rating.

Vivian Lo

Vivian Lo - GM Customer Experience and Design, Cathay Pacific Airways

Vivian Lo has a diverse aviation management background with key managerial positions in Cathay Pacific’s headquarters in Customer, Airports, Cargo, Revenue Management, Marketing, International Affairs and Airline Planning, and Regional and Country management roles in Taiwan, Korea, China, Philippines, Malaysia and Vietnam. Vivian is currently in charge of Customer Experience & Design, a new department recently set up in Cathay Pacific to oversee the end-to-end customer journey on ground, in the air, and through digital channels. Vivian lives and breathes the raison d’etre for the airline – to enable a Life Well Travelled for its customers – by leading an insights-driven and customer centric design process to optimise the Cathay Pacific and Cathay Dragon travel experience. Vivian is an avid advocator of Design Thinking and undertakes to apply a human-centred approach to innovation in service and products, and dedicates her time to teaching and promoting this discipline.

Javed Malik

Javed Malik - Group Chief Operations Officer, AirAsia

A senior executive, who has led and delivered large scale operations in Airline, Ground Handling and Airport Management. Describing himself as a leader who can "join the dots" in the entire Guest travel experience from Ground to Air.

Now with AirAsia as Group Chief Operations Officer, leading 8 airlines under the one AirAsia brand, Serving 110m pax annually across a fleet of 260 AC focussed upon Digitally Connect Operations. Previous to this, Javed led BLR Airports Digital Travel experience using biometric facial recognition technology by Vision Box, developing National policy guidance on biometric travel program with Indian Transport Ministry under "Digi Yatra" National Program. Javed has held Senior Operational and Commercial Leadership positions with Qatar Airways, WorldWide Flight Services and British Airways across Europe, South Asia, Far East and Australasia.

Satyaki Raghunath

Satyaki Raghunath - Chief Strategy and Development Officer, Bengaluru International Airport

Satyaki is the Chief Strategy & Development Officer at BIAL. He comes to BIAL with almost two decades of experience in working with public and private sector investors and operators of transport infrastructure advising on business, finance, strategy, regulatory and project delivery related initiatives. He has extensive experience in transportation and airport system planning across major cities viz. London, Chicago, Dubai, Houston, New Delhi etc. In his role at BIAL, Satyaki is responsible for the Strategy and Development BU focusing on front-end corporate strategy, traffic forecasting and market analyses, master planning and the BIAL Centre of Excellence (CoE) comprising our Innovation Lab, Business Intelligence and Capacity and Operational Planning. Prior to joining BIAL, Satyaki was with GMR Airports Ltd as Chief Innovation Officer for the airport sector across the group. Before this he held leadership roles at London Stansted Airport, Dubai Airports, where he was Head of Master Planning and at LeighFisher, a specialist global airport advisory firm.

FTE Ancillary Board:

Juha Jarvinen

Virgin Atlantic & President Emeritus, APEX

Nigel Fanning

Head of Product & Ancillary Revenue,
Jetstar Group

Apple Ignacio

Director, Ancillaries,
Cebu Pacific Air

Chris Annetts

Strategy, Regulation and Customer Director
Heathrow Airport

FTE Asia EXPO Advisory Board:

Salvador Britanico

Vice President for Inflight Services,
Philippine Airlines

Vivian Lo

GM Customer Experience and Design,
Cathay Pacific Airways

Joe Leader


Joe Chiu

Vice President, Digital & Commercial Systems,
Changi Airport Group

Gunardi Minah

GM Marketing,
Lion Air

Javed Malik

Group Chief Operating Officer,

Babar Rahman

Head of Global Sponsorships/CSR and In-Flight Entertainment/Connectivity
Qatar Airways

Satyaki Raghunath

Chief Strategy and Development Officer,
Bengaluru International Airport

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