Redefining the end-to-end passenger experience | Independent news and events

Future Travel Experience Advisory Board

Since our launch in 2006, Future Travel Experience (FTE) has become the renowned independent hub, through our online media and international events, where the world’s most progressive airlines, airports, vendors, government agencies, destination partners and various other travel industry stakeholders share their transformation plans and visions, and collectively define the end-to-end passenger experience of the future. We pride ourselves on being independent, future thinking and passenger focused, and we are proud to have created a unique ecosystem in which the most progressive minds from our industry come together to collaboratively solve industry challenges and to be inspired on what they will do next.

We take our role as an industry change catalyst very seriously. To ensure that our events, media and change initiatives meet the specific needs of the air transport industry, as well as the wider travel sector, we created our first Advisory Board at the beginning of 2017. This ran very successfully in 2018 and we are excited to announce some updates for 2019. The 2019 board includes some of the industry’s most pioneering minds who will work closely with us over the next 12 months to help guarantee that FTE output continues to provide more value and inspiration than any other organisation in the marketplace.
Meet the board:

Eash Sundaram

Eash Sundaram - Executive Vice President Innovation & Chief Information Officer, JetBlue Airways and Chairman of the Board, JetBlue Technology Ventures

Eash Sundaram serves as JetBlue’s Executive Vice President Innovation & Chief Information Officer, and the Chair of JetBlue Technology Ventures, a wholly owned subsidiary of JetBlue Airways. He is a member of the Executive Leadership Team and responsible for systems and technologies and innovation for the airline. He oversees strategy, vision and implementation of technology solutions that align with the value airline’s business model to offer consistent service and maximise investment.

Max Coppin

Max Coppin - Partner Development Manager, Google

With over a decade’s experience in the industry, Max Coppin coordinates Google’s engagement with a range of Android Partners. Max is currently working with a number of in-flight entertainment providers and other travel partners to bring Android and the Google experience to the end-to-end passenger experience. Max was also a key member of the FTE Onboard Connectivity 2025 Think Tank.

Vivian Lo

Vivian Lo - GM Customer Experience and Design, Cathay Pacific Airways

Vivian Lo has a diverse aviation management background with key managerial positions in Cathay Pacific’s headquarters in Customer, Airports, Cargo, Revenue Management, Marketing, International Affairs and Airline Planning, and Regional and Country management roles in Taiwan, Korea, China, Philippines, Malaysia and Vietnam. Vivian is currently in charge of Customer Experience & Design, a new department recently set up in Cathay Pacific to oversee the end-to-end customer journey on ground, in the air, and through digital channels. Vivian lives and breathes the raison d’etre for the airline – to enable a Life Well Travelled for its customers – by leading an insights-driven and customer centric design process to optimise the Cathay Pacific and Cathay Dragon travel experience. Vivian is an avid advocator of Design Thinking and undertakes to apply a human-centred approach to innovation in service and products, and dedicates her time to teaching and promoting this discipline.

Cathal Corcoran

Cathal Corcoran - Chief Information Officer, Gatwick Airport

Cathal Corcoran joined Gatwick in May 2016. He brings with him over 15 years of experience leading digital, process and IT transformation across a range of sectors including oil and gas, aerospace and defence, high-tech manufacturing and telecoms. Previously Cathal held positions as CIO for Castrol and BP's global business services. He has also spent a number of years as a management consultant for Accenture and KPMG Consulting. Cathal is a graduate of the IT executive leadership programmes from both UC Berkley and Boston University and holds a management of information systems degree from University College Dublin.

Sveinn Akerlie

Sveinn Akerlie - CIO / Head of WOW labs, WOW air

Sveinn Akerlie is the CIO/Head of WOW labs. He is an Icelandic native who started a software development company at the age of 19 and has been working in the industry ever since. He studied at Oxford Aviation and moved towards aviation, working for Ryanair and Astraeus. He then joined WOW air at the start of the airline in 2012 where he has been in multiple roles including Line Training Captain with over 6,000 hours on Airbus and Boeing. From 2016 Sveinn took over the role of CIO, building up a unique, highly skilled team working aggressively to disrupt the airline industry.

Joe Chiu

Joe Chiu - Vice President, Digital & Commercial Systems, Changi Airport Group

Joe Chiu currently holds the position of Vice President, Digital & Commercial Systems at Changi Airport Group (CAG) Singapore. Changi Airport is the world's sixth busiest airport in terms of international traffic and it has been voted by air travellers as the World’s Best Airport for the fifth consecutive year. At CAG, Joe works closely with key stakeholders to strategise, drive and implement IT initiatives that are aligned with the company’s Digital Master Plan for the next three years. He oversees two of the main corporate IT deliverables, namely the “Connecting to Customers” and “Innovation with Information” thrusts, which help to deliver personalised and user-centric services for customers through smart use of digital services and data analytics.

Samuel Ingalls

Samuel Ingalls - Assistant Director of Aviation, Information Systems, McCarran International Airport

Samuel Ingalls has been with the administration at McCarran International Airport for more than two decades, having worked to usher in many innovative systems during that period. In recognition of the success of various McCarran projects, Samuel was named a Computerworld – Smithsonian Laureate for technological innovation in the transportation industry. Samuel plays a leadership role in the industry, with work on behalf of Airports Council International (ACI), the International Air Transport Association (IATA) and Airlines For America (A4A). In that regard, he has served as the elected airport representative of IATA’s Passenger Experience Management Group, having chaired the Common Use Working Group (CUWG), involving more than 100 airlines, airports and vendors from around the world. He is published frequently and speaks around the world on aviation technology.

Simon Lamkin

Simon Lamkin - Chief Information Officer, Brussels Airlines

Simon is a top airline executive with a vast experience in the aviation industry. He joined Brussels Airlines in 2016 after a successful career at easyJet, where he was the Head of IT Operations Systems. During his time at easyJet, he was responsible for many innovations, including the introduction of Windows tablets in the cockpit, “Halo” – an internet-based mobile boarding solution, and a fully automated bag drop solution across many European airports.

Steven Greenway

Steven Greenway - President, Swoop

Steven Greenway joined the Swoop family with accountability for all aspects of the launch and business strategy, including short and long-term planning, branding, pricing, product development, and successful operationalization of Swoop in 2018 and beyond. Steven will drive Swoop’s footprint in Canada in support of the WestJet Group’s long-term global growth strategy.

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