Redefining the end-to-end passenger experience | Independent news and events

Future Travel Experience Advisory Board


Since our launch in 2006, Future Travel Experience (FTE) has become the renowned independent hub, through our online media and international events, where the world’s most progressive airlines, airports, vendors, government agencies, destination partners and various other travel industry stakeholders share their transformation plans and visions, and collectively define the end-to-end passenger experience of the future. We pride ourselves on being independent, future thinking and passenger focused, and we are proud to have created a unique ecosystem in which the most progressive minds from our industry come together to collaboratively solve industry challenges and to be inspired on what they will do next.

We take our role as an industry change catalyst very seriously. To ensure that our events, media and industry change initiatives meet the specific needs of the air transport industry, as well as the wider travel sector, we created our first Advisory Board at the beginning of 2017. This ran very successfully and we built on it by adding dedicated boards for both our FTE Asia EXPO show, and our FTE Ancillary efforts. We annually add new participants for fresh perspectives and ideas, and these boards include some of the industry’s most pioneering minds who will work closely with us to help guarantee that FTE output continues to provide more value and inspiration than any other organisation in the marketplace.

Meet the boards:

Executive Board

Dimitris Bountolos

Dimitris Bountolos - Chief Digital Officer, LATAM Airlines

Dimitris is an internationally recognized leader in the transport, aviation, & technology sectors with over 17 years of experience, which has fueled a passion for the digital ecosystem and disruptive innovation, driving him to lead several global multi-sector projects.

Today he is the Chief Digital Officer of LATAM Airlines, the biggest carrier in Latin America, where he is in charge of all digital channels from the ideation of new digital products to the maintenance of the infrastructure.

Before this role, COO & Board Member of Zero 2 Infinity, a space transportation company that specializes in satellite micro-launchers and suborbital flights. He also was involved as a Senior Advisor at the consulting firm McKinsey & Company in the areas of Transport, Travel, and Logistics. Before this, he held leadership roles within the IAG group, where he was involved for more than ten years as VP of Customer Experience and Madrid – Barajas Airport Director.

Dimitris is also a member of the Advisory Board of several start-ups specialized in Digital Experience Services. He is also the Founder & Partner of various start-ups specializing in the frontier tech market: Drones, Virtual Reality, and Customer Experience.

Christina Cassotis

Christina Cassotis - CEO, Pittsburgh International Airport

As CEO of the Allegheny County Airport Authority, Christina Cassotis has led a dramatic turnaround at Pittsburgh International Airport – a near doubling of nonstop destinations served, four years of record passenger traffic growth, and a recently announced billion dollar Terminal Modernization Program. During her tenure, Pittsburgh International was named Air Transport World’s 2017 Airport of the Year and Regional Airport of the Year by the CAPA Centre for Aviation.Ms. Cassotis also received the 2017 Excellence in Visionary Leadership Award from Airports Council International – North America, and was named the 2017 Director of the Year for medium-size airports by Airport Revenue News. A frequent speaker at national and international aviation events, Ms. Cassotis holds an MBA from the MIT Sloan School of Management and a BA from the University of Massachusetts.

Joe Chiu

Joe Chiu - Vice President, Digital & Commercial Systems, Changi Airport Group

Joe Chiu currently holds the position of Vice President, Digital & Commercial Systems at Changi Airport Group (CAG) Singapore. Changi Airport is the world's sixth busiest airport in terms of international traffic and it has been voted by air travellers as the World’s Best Airport for the fifth consecutive year. At CAG, Joe works closely with key stakeholders to strategise, drive and implement IT initiatives that are aligned with the company’s Digital Master Plan for the next three years. He oversees two of the main corporate IT deliverables, namely the “Connecting to Customers” and “Innovation with Information” thrusts, which help to deliver personalised and user-centric services for customers through smart use of digital services and data analytics.

Max Coppin

Max Coppin - Co-Founder and GM, Aero X | Area 120, Google

Max has over a decade’s experience in the industry, and was recently appointed Co-Founder and GM of Aero X at Area 120, an experimental program within Google to help small teams rapidly build new products in an entrepreneurial environment. Its where Googlers spend 100% of their time on 20% projects. Previous to that is his role as Partnership Development Manager he was working with a number of in-flight entertainment providers and other travel partners to bring Android and the Google experience to the end-to-end passenger experience. Max was also a key member of both the FTE Onboard Connectivity 2025 and FTE Passenger Experience & Ancillary Think Tanks.

Steven Greenway

Steven Greenway - President, Swoop

Steven Greenway joined the Swoop family with accountability for all aspects of the launch and business strategy, including short and long-term planning, branding, pricing, product development, and successful operationalization of Swoop in 2018 and beyond. Steven will drive Swoop’s footprint in Canada in support of the WestJet Group’s long-term global growth strategy.

Steven’s career spans more than 20 years of airline, loyalty, and advisory experience with particular emphasis on low-cost carriers (LCC). Having worked across the world with start-ups, turn-arounds and established leading airlines, Steven is adept at building “something from nothing.”

With a range of C-level and board roles undertaken, Steven’s areas of expertise range from sales and distribution, to planning and revenue management, ancillary revenue, E/M-Commerce, loyalty and commercial strategy.

More recently Steven was the CEO of reward-U, the pioneering low-cost carrier loyalty/everyday program of HK Express, and Board Director of Zuji, one of Asia’s leading online travel agencies. Prior to that he was a founding member and Chief Commercial Officer for Scoot, Singapore Airlines’ successful mid to long-haul LCC. Steven has a Bachelor of Economics and a Bachelor of Political Science.

Samuel Ingalls

Samuel Ingalls - Principal, Barich, Inc

Samuel G. Ingalls is a Principal for Barich, Inc. with over 30 years of experience in the aviation industry. Samuel recently retired as the Assistant Director of Aviation, Information Systems for Las Vegas McCarran International Airport (LAS), serving the Clark County Department of Aviation (Department) for more than 30 years. He started his career as the Department’s Business Office Manager after earning a Bachelor’s Degree in Aviation Business Administration from Embry Riddle Aeronautical University, where he continues to serve on the University Business Industry Advisory Board. He is certified as an International Airport Professional (I.A.P.) by the International Civil Aviation Organization and Airports Council International (ACI), along with his certification by the American Association of Airport Executives as an Accredited Airport Executive (A.A.E.). Samuel is a frequent user of the aviation system with a commercial multi-engine pilot’s rating.

Simon Lamkin

Simon Lamkin - Chief Executive Officer, LamTech Solutions & former CIO of Brussels Airlines

Simon is a top airline executive with a vast experience in the aviation industry. He joined Brussels Airlines in 2016 after a successful career at easyJet, where he was the Head of IT Operations Systems. During his time at easyJet, he was responsible for many innovations, including the introduction of Windows tablets in the cockpit, “Halo” – an internet-based mobile boarding solution, and a fully automated bag drop solution across many European airports.

Vivian Lo

Vivian Lo - GM Customer Experience and Design, Cathay Pacific Airways

Vivian Lo has a diverse aviation management background with key managerial positions in Cathay Pacific’s headquarters in Customer, Airports, Cargo, Revenue Management, Marketing, International Affairs and Airline Planning, and Regional and Country management roles in Taiwan, Korea, China, Philippines, Malaysia and Vietnam. Vivian is currently in charge of Customer Experience & Design, a new department recently set up in Cathay Pacific to oversee the end-to-end customer journey on ground, in the air, and through digital channels. Vivian lives and breathes the raison d’etre for the airline – to enable a Life Well Travelled for its customers – by leading an insights-driven and customer centric design process to optimise the Cathay Pacific and Cathay Dragon travel experience. Vivian is an avid advocator of Design Thinking and undertakes to apply a human-centred approach to innovation in service and products, and dedicates her time to teaching and promoting this discipline.

Javed Malik

Javed Malik - Group Chief Operations Officer, AirAsia

A senior executive, who has led and delivered large scale operations in Airline, Ground Handling and Airport Management. Describing himself as a leader who can "join the dots" in the entire Guest travel experience from Ground to Air.

Now with AirAsia as Group Chief Operations Officer, leading 8 airlines under the one AirAsia brand, Serving 110m pax annually across a fleet of 260 AC focussed upon Digitally Connect Operations. Previous to this, Javed led BLR Airports Digital Travel experience using biometric facial recognition technology by Vision Box, developing National policy guidance on biometric travel program with Indian Transport Ministry under "Digi Yatra" National Program. Javed has held Senior Operational and Commercial Leadership positions with Qatar Airways, WorldWide Flight Services and British Airways across Europe, South Asia, Far East and Australasia.

Satyaki Raghunath

Satyaki Raghunath - Chief Strategy and Development Officer, Bengaluru International Airport

Satyaki is the Chief Strategy & Development Officer at BIAL. He comes to BIAL with almost two decades of experience in working with public and private sector investors and operators of transport infrastructure advising on business, finance, strategy, regulatory and project delivery related initiatives. He has extensive experience in transportation and airport system planning across major cities viz. London, Chicago, Dubai, Houston, New Delhi etc. In his role at BIAL, Satyaki is responsible for the Strategy and Development BU focusing on front-end corporate strategy, traffic forecasting and market analyses, master planning and the BIAL Centre of Excellence (CoE) comprising our Innovation Lab, Business Intelligence and Capacity and Operational Planning. Prior to joining BIAL, Satyaki was with GMR Airports Ltd as Chief Innovation Officer for the airport sector across the group. Before this he held leadership roles at London Stansted Airport, Dubai Airports, where he was Head of Master Planning and at LeighFisher, a specialist global airport advisory firm.

Eash Sundaram

Eash Sundaram - Executive Vice President Innovation & Chief Information Officer, JetBlue Airways and Chairman of the Board, JetBlue Technology Ventures

Eash Sundaram serves as JetBlue’s Executive Vice President Innovation & Chief Information Officer, and the Chair of JetBlue Technology Ventures, a wholly owned subsidiary of JetBlue Airways. He is a member of the Executive Leadership Team and responsible for systems and technologies and innovation for the airline. He oversees strategy, vision and implementation of technology solutions that align with the value airline’s business model to offer consistent service and maximise investment.

FTE Ancillary Board:

Juha Jarvinen

incoming EVP Commercial,
Virgin Atlantic
& President,
APEX

Mariana Fonseca Medina

Managing Director, Digital,
American Airlines

Nigel Fanning

Head of Product & Ancillary Revenue,
Jetstar Group

Andrew Middleton

Ancillary Revenue, Corporate Sales & Distribution Director,
easyJet

Apple Ignacio

Director, Ancillaries,
Cebu Pacific Air

Chris Annetts

Expansion Commercial Director,
Heathrow Airport

FTE Asia EXPO Advisory Board:

Salvador Britanico

Vice President for Inflight Services,
Philippine Airlines

Vivian Lo

GM Customer Experience and Design,
Cathay Pacific Airways

Joe Leader

CEO,
APEX & IFSA

Joe Chiu

Vice President, Digital & Commercial Systems,
Changi Airport Group

Gunardi Minah

GM Marketing,
Lion Air

Javed Malik

Group Chief Operating Officer,
AirAsia

Babar Rahman

Head of Global Sponsorships/CSR and In-Flight Entertainment/Connectivity
Qatar Airways

Satyaki Raghunath

Chief Strategy and Development Officer,
Bengaluru International Airport

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