REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
AI, robotics and automation are reshaping the baggage journey. In this interview, Allen Yuarata, Director, Terminal | Baggage & Groundside Services, Vancouver Airport Authority, shares his vision for scaling baggage innovation.
The New Terminal One at JFK has partnered with Tata Consultancy Services to deliver an AI-powered, digitally-enabled airport experience, combining smarter operations, lower airline costs and a more seamless passenger journey.
Changi Airport has completed its first satellite gate, a smart and sustainable facility designed to improve remote boarding experiences with sheltered access, enhanced accessibility and aerobridge connectivity for passengers.
Hamad Airport, Qatar Airways and SITA have launched Fast Pass, enabling passengers to move through check-in, bag drop, security and boarding using facial recognition in a major step towards seamless biometric travel.
Manchester Airport has opened The Executive by Escape Lounges, a new premium Terminal 2 lounge combining chef-led dining, immersive local design and distinctive hospitality to elevate the passenger experience.
Qantas is bringing the legacy of Singapore restaurant Wing Seong Fatty’s to its Changi Airport lounges, introducing two signature dishes that celebrate a decades-long connection with generations of pilots and cabin crew.
International Airlines Group is investing in wearable robotics company Verve Motion to trial aviation-specific exosuits for baggage handlers, aiming to improve worker safety, operational resilience and ground handling.
Nico Castagna, Head Digital & Experience, shares how Zurich Airport is using digital technology to orchestrate an entire ecosystem that reduces friction, creates new commercial opportunities and prepares the airport for an AI-driven future.
Help shape the future of aviation. Cast your vote in FTE’s special 20th anniversary poll and tell us which technology will transform the industry over the next 20 years. Results will be revealed at FTE Global, Dallas, Texas, 8 to 10 September.
American Airlines has introduced its new Provisions by Admirals Club concept at JFK, offering a streamlined grab-and-go lounge experience with premium food & beverage options for fast-moving connecting travellers.
Portland International Airport has completed its $2.15 billion main terminal reconstruction, delivering a transformed passenger experience that doubles capacity while showcasing strong Pacific Northwest identity.
The TSA has partnered with Google Wallet to expand Touchless ID, enabling eligible travellers to use facial recognition for faster, more seamless airport security screening at participating airports across the U.S.
Delta Air Lines has opened Phase 1 of its second Delta One Lounge at LAX, expanding its premium airport experience with curated dining, wellness amenities and a design inspired by the California travel experience.
Vienna Airport has introduced new CT scanners across all terminals, allowing passengers to keep liquids and electronics in hand luggage while streamlining security and improving the overall travel experience.
Orlando International Airport has expanded Terminal C with a new gate wing and welcomed Virgin Atlantic to the terminal, increasing capacity, improving passenger flow and supporting future growth.
Brisbane Airport has become Australia’s first major airport to trial autonomous robot mowers, boosting airside efficiency while cutting emissions, diesel use and maintenance costs through smart automation.
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