REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Nicole Huang, SVP Fleet Experience, Virgin Voyages, shares her perspectives on using AI to remove friction, creating more meaningful human connections, and what aviation can learn from the hospitality industry.
Find out more about the finalists pitching in the FTE Global Moonshot Competition, which will be at the epicentre of the 20th anniversary edition of FTE Global in Dallas, Texas, on 8 to 10 September 2026.
Orlando International Airport is bringing its digital ambassador Annie the Astronaut to life as a live mascot, creating new opportunities to engage passengers and the local community beyond the terminal’s digital screens.
Pittsburgh International Airport is bringing gaming to the airport experience with Gameway, a new video gaming lounge offering travellers a premium way to relax and have fun before their flights.
JFK Terminal 6 is deploying Sittig Technologies’ PAXGuide platform to automate passenger announcements across every gate, combining AI-powered text-to-speech and multilingual communication to enhance digital CX.
CVG, MUC, Publicis Sapient, ADR, MWAA and Cognizant share how they are putting agentic AI into practice, from predictive ground transportation and autonomous systems to intelligent passenger assistance and enterprise-wide orchestration.
Renowned as the “CES of Aviation”, the exhibition at FTE Global 2026 will be packed with the most innovative solutions, products and services to enhance end-to-end customer experiences and business performance.
American Airlines is expanding access to its premium Flagship Dining experience, giving more customers the opportunity to enjoy elevated hospitality, greater choice and a more seamless journey before they take to the skies.
VINCI Airports is expanding baggage-free travel options, with passengers at Edinburgh and Budapest able to check-in luggage away from the terminal and enjoy a smoother journey to the airport.
YVR has launched an online emissions calculator that lets passengers estimate their flight’s carbon footprint and contribute to Sustainable Aviation Fuel, supporting aviation’s transition to lower-carbon travel.
JetBlue has opened its second BlueHouse airport lounge at Boston Logan, combining New England-inspired design, local food and premium amenities with expanded lounge access for eligible Mint customers.
When baggage scan uploads began failing at a US airport, strong cellular coverage wasn’t the problem. Network performance data revealed peak-time congestion and highlighted how switching providers and increasing bandwidth could improve aircraft turn times.
Orlando International Airport has opened two new Family Zones, bringing play, interactive technology and opportunities to recharge to families travelling through Terminals A and B for an enhanced experience.
Sydney Airport has appointed Multiplex to support construction planning for its T2-T3 terminal project, which aims to boost capacity, improve connectivity and deliver a more seamless passenger experience.
London Luton Airport has become the first UK airport to install emergency anaphylaxis kits across key passenger areas, alongside staff training, to provide rapid support for severe allergic reactions.
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
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