REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Dallas Fort Worth International Airport has welcomed a new Chase Sapphire Lounge by The Club, offering travellers a Texas-inspired premium CX with elevated dining, wellness amenities and locally influenced design.
Changi Airport Group is developing a new six-storey office facility at Terminal 3, expanding workspace for aviation partners and supporting the airport’s future growth through improved infrastructure and collaboration.
Pittsburgh International Airport and Edmonton International Airport have launched a five-year partnership to share expertise and advance sustainable innovation, operational efficiency and passenger experience initiatives.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Cologne Bonn Airport has opened a fully modernised security checkpoint with 11 CT screening lanes, enhancing passenger convenience, improving operational efficiency and supporting its terminal transformation.
Changi Airport has completed its first satellite gate, a smart and sustainable facility designed to improve remote boarding experiences with sheltered access, enhanced accessibility and aerobridge connectivity for passengers.
Hamad Airport, Qatar Airways and SITA have launched Fast Pass, enabling passengers to move through check-in, bag drop, security and boarding using facial recognition in a major step towards seamless biometric travel.
Manchester Airport has opened The Executive by Escape Lounges, a new premium Terminal 2 lounge combining chef-led dining, immersive local design and distinctive hospitality to elevate the passenger experience.
Cologne Bonn Airport has joined the Hidden Disabilities Sunflower initiative, strengthening its commitment to inclusive passenger experience by helping travellers with non-visible disabilities access understanding and support.
VINCI Airports has been selected to modernise Rennes and Dinard Bretagne airports, with plans to enhance passenger experience, strengthen connectivity and accelerate sustainable airport development.
Dublin Airport has unveiled Ireland’s first pantograph electric bus charging system, enabling cleaner, quieter and more efficient shuttle services while supporting a faster, more reliable passenger journey.
Air France has opened a new premium lounge at Heathrow Terminal 4, combining French-inspired dining, wellness treatments, digital services and sustainable design to enhance the passenger experience before departure.
Qantas is bringing the legacy of Singapore restaurant Wing Seong Fatty’s to its Changi Airport lounges, introducing two signature dishes that celebrate a decades-long connection with generations of pilots and cabin crew.
International Airlines Group is investing in wearable robotics company Verve Motion to trial aviation-specific exosuits for baggage handlers, aiming to improve worker safety, operational resilience and ground handling.
Nico Castagna, Head Digital & Experience, shares how Zurich Airport is using digital technology to orchestrate an entire ecosystem that reduces friction, creates new commercial opportunities and prepares the airport for an AI-driven future.
Help shape the future of aviation. Cast your vote in FTE’s special 20th anniversary poll and tell us which technology will transform the industry over the next 20 years. Results will be revealed at FTE Global, Dallas, Texas, 8 to 10 September.
Get Future Travel Experience news & updates sent to your inbox
