REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this video interview, Christina Cassotis, CEO, Pittsburgh International Airport, reflects on the first year of operations of PIT’s new terminal, sharing insights into technology, passenger experience, operational efficiency, and much more.
Western Sydney International Airport and Uber have partnered ahead of the airport’s October opening, with a dedicated pick-up zone and flight schedule data helping create seamless ground connections for passengers.
Manchester Airport has opened a new Sunflower Room in Terminal 2, providing sensory and quiet spaces for passengers with autism, neurodivergence and other non-visible disabilities to relax and recharge.
SAS is set to open a new signature lounge at Copenhagen Airport in 2027, offering 40% more space, digital occupancy monitoring and an Exclusive Zone for top-tier frequent flyers, alongside new spaces to work, relax and dine.
Orlando International Airport has launched an upgraded Gate Link tram service, delivering a smoother, more reliable passenger connection while advancing a $253 million project to modernise the airport’s gate links.
Candice Cadreils, Director of the Commercial Business Unit at Aéroports de la Côte d’Azur, shares how NCE is combining personalisation, experiential retail and omnichannel innovation to redefine commercial CX.
In this interview, Arthur Reijnhart, Chief Commercial Officer, shares how Schiphol Group is putting passenger experience at the heart of its commercial strategy and rethinking the role of retail within the wider airport journey.
Emirates has opened a £10 million lounge at Manchester Airport, introducing its latest signature concept to the UK with integrated technology, wellness facilities, direct boarding and a menu celebrating local flavours.
Pittsburgh International Airport is testing robotics, AI and computer vision to enhance terminal operations, passenger service and efficiency, with xBridge providing a real-world environment for aviation technology innovation.
Heathrow is expanding the Terminal 5 luxury retail offer with new and refurbished stores from leading international and British brands, alongside exclusive products and personalised services to enhance CX.
Plaza Premium Group has completed a five-month refurbishment of four lounges at Taiwan Taoyuan Airport, combining Taiwanese culture, digital-era hospitality and enhanced dining, wellness and passenger facilities.
Future Travel Experience met with Noida International Airport at the recent TFWA World Exhibition & Conference in Cannes. They discussed putting digital innovation at the heart of the airport’s commercial strategy as part of a seamless passenger journey.
The winners of the FTE APAC Airline and Airport Operators Pioneer Awards will be announced at a special presentation ceremony during APEX FTE EXPO, taking place in Singapore on 18 to 19 November 2026.
Leaders from Tampa International Airport, U.S. Travel Association, AAMVA and EY share insights on the progress, challenges and opportunities shaping the future of digital identity and seamless travel.
Dallas Fort Worth International Airport is expanding its premium passenger experience, with new and enhanced lounges, dedicated check-in services and private terminal facilities giving travellers greater choice and control.
Plaza Premium Group has expanded its offering with two new lounges at Bangkok Suvarnabhumi, giving passengers a choice of premium personalised service or a spacious lounge experience inspired by Thai culture.
Get Future Travel Experience news & updates sent to your inbox
