Martha Edge, Innovation & Experience Director, shares Charlotte Douglas International Airport’s (CLT) strategy to achieve effective CX differentiation and how CLT is utilising cutting-edge tech.
![CLT’s vision for a seamless, personalised CX and exploration of cutting-edge tech on journey to ‘tomorrow’s airport’](https://www.futuretravelexperience.com/wp-content/uploads/2024/07/CLT-interview-featured-image.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Martha Edge, Innovation & Experience Director, shares Charlotte Douglas International Airport’s (CLT) strategy to achieve effective CX differentiation and how CLT is utilising cutting-edge tech.
Aurrigo – a Gold Sponsor and exhibitor at FTE Global, LA, 28-30 October 2024, and a Partner of the FTE Baggage Innovation Working Group – has successfully trialled autonomous technology at Stuttgart Airport.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – has installed state-of-the-art Swift Drop Self-Bag Drop units in the new Alaska Airlines location at SFO Harvey Milk Terminal 1.
Gatwick Airport, easyJet, Airbus and Air Products have formed the London Gatwick Hydrogen Hub, as they commit to the decarbonation of air transport and developing the use of hydrogen at airports.
Abu Dhabi Airports has partnered with the Federal Authority for Identity, Citizenship, Customs, and Port Security to introduce a biometric Smart Travel project at Zayed International Airport.
Fraport has equipped nine additional security checkpoints at Frankfurt Airport with modern CT technology, as well as an innovative lane concept in Departures B-West of Terminal 1 for an enhanced CX.
Emirates has opened its first-ever lounge at King Abdulaziz International Airport in Jeddah, Saudi Arabia. The lounge is designed “to deliver an industry-leading experience and signature hospitality”.
Riga Airport now offers a new service – Meet & Greet, which allows passengers, accompanied by airport staff, to conveniently get to their required airport location for “a positive passenger experience”.
Heathrow Airport has awarded a five-year contract extension to SITA – an exhibitor at FTE Global, LA, 28-30 October, and a Platinum Sponsor and exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November.
LOT Polish Airlines plans to renovate and expand the Business Lounge Polonez at Warsaw Chopin Airport, as part of efforts to make the passenger experience “exceptional at every stage of the journey”.
Zurich Airport has begun trialling two digital security scanners, featuring AI algorithms, from Rohde & Schwarz – an exhibitor at FTE Global, the “CES of Aviation” taking place in Los Angeles on 28-30 October 2024.
Perth Airport is embarking on a multi-billion-dollar infrastructure development to deliver transformational new facilities over the next decade and ensure it is “optimising the customer experience”.
In this video interview, Giovanni Gennaro, Open Innovation Manager, shares how ADR is transforming travel experiences with technology, sustainability, customer-focused solutions and startup acceleration.
U.S. Customs and Border Protection has expanded Mobile Passport Control to Detroit Metropolitan Wayne County Airport, enhancing CX and streamlining traveller’s entry process into the United States.
Shannon Airport has launched a new app featuring Augmented Reality and smartwatch integration as part of its “commitment to enhancing passenger convenience and embracing cutting-edge technology”.
Hamad International Airport has partnered with Siemens to optimise its district cooling infrastructure, aiming to reduce energy consumption and support the airport’s growth plans in line with sustainability goals.
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