REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Dallas Fort Worth International Airport is expanding its premium passenger experience, with new and enhanced lounges, dedicated check-in services and private terminal facilities giving travellers greater choice and control.
Plaza Premium Group has expanded its offering with two new lounges at Bangkok Suvarnabhumi, giving passengers a choice of premium personalised service or a spacious lounge experience inspired by Thai culture.
Air France is preparing to move its JFK operations to New Terminal One, where it will open its largest international lounge, combining French gastronomy, premium amenities and spaces for relaxation, work and wellbeing.
Brisbane Airport has streamlined its international departure journey with a new 12-lane passport control area, bringing key processing stages together on one level while paving the way for expanded duty free retail.
Heathrow Terminal 5 is set for a new premium lounge experience, with an expanded No1 Lounge opening in spring 2027 and a design focused on comfort, personal space and a wider choice of environments for travellers.
The 20th anniversary edition of Future Travel Experience Global took place in Dallas, Texas, on 8 to 10 September 2026, where it was co-located with IFSA Global EXPO. Take a look at our visual round-up of the key highlights.
United Airlines is testing a new digital ordering service at Newark, allowing passengers to order food and travel essentials through the app and collect them at the gate, helping save time during tight connections.
Boston Logan International Airport has introduced Amelia, a life-size AI avatar concierge that offers multilingual, conversational assistance, real-time directions and TSA information to help passengers navigate the terminal.
Hamad International Airport has launched a new Travel Recovery Studio at ORCHARD, giving passengers a chance to pause, stretch and recharge with guided wellness sessions in the airport’s immersive indoor tropical garden.
Iberia has unveiled its new Emerald Lounge Sorolla at Madrid-Barajas, with personalised service, Spanish gastronomy and wellbeing to create an exclusive ground experience – and a glimpse of its premium future.
RIX Riga Airport has begun the next stage of its major terminal expansion, which will increase capacity, introduce new passenger and security technologies, and create infrastructure to support the airport’s future growth.
Plaza Premium Group has opened a new domestic lounge at Chubu Centrair International Airport, offering up to 149 passengers a comfortable space to relax, work and enjoy refreshments before their flight.
Star Alliance is partnering with Incheon International Airport to open a new Terminal 1 lounge, ensuring continued premium access for eligible passengers following Asiana Airlines’ departure from the alliance in December 2026.
Shannon Airport has raised its hand luggage liquid limit to two litres following security screening upgrades. Enhanced 3D C3 scanning technology is helping to streamline the passenger journey while maintaining security.
American Airlines is accelerating investment in premium lounges, digital technology, connectivity and onboard experiences, as it seeks to create a more seamless journey and differentiate itself through CX.
At FTE Global 2026, Southwest Airlines EVP & CIO Lauren Woods outlined how data, AI and employee tools can reduce friction, improve reliability and give employees more time to deliver the airline’s signature hospitality.
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