Redefining the end-to-end passenger experience | Independent news and events
A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.
Emirates’ passengers can now explore their seats, the cabin and the onboard product ahead of their flight, thanks to the new visualisation engine.
LuckyTrip enables travellers to find a unique trip tailored to their needs with just one tap, applying filters to fit their preferences.
Heathrow Airport, Jaguar and WeKnowGroup have signed a deal that will see a fleet of up to 200 fully-electric Jaguar I-PACE vehicles made available to passengers.
Travellers can now use Air New Zealand’s new #EmojiJourney social media experience to create a personalised map of New Zealand.
To respond to the increase in passenger numbers, Auckland Airport has embarked on a passenger-flow and road-traffic measurement project.
The 24/7 CEB Customer Command Centre has allowed Cebu Pacific employees to respond to customer enquiries in a much faster and more efficient manner.
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
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Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Travellers are able to write and read reviews of tourist attractions, share experiences, offer advice and use FlyKLIA as a research tool.
easyJet has launched ‘Worldwide by easyJet’, a global connections service that makes it easy for travellers to book long-haul connecting flights with other airlines.
Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
Qatar Airways’ new @QRsupport handle will ensure that passengers always have access to online support, regardless of the time of day.
Fiji Airways’ Bula Bid auction tool allows Economy Class customers to bid for upgrades to Business Class on international flights.
The partnership will enable travellers to have one continuous conversation with JetBlue’s customer support team across multiple communication channels.
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