REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

On the Ground: Pre-travel

A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.

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Iberia debuts virtual assistant service on WhatsApp

Passengers can now use the airline’s WhatsApp channel to check their flight status, obtain general information about their trip, and check-in.

Pre-travel // Oct 2019

Spirit Airlines debuts WhatsApp flight booking service

The new WhatsApp service, available from September, will allow Spirit’s passengers to book flights, get travel updates or add bags to their reservation.

Pre-travel // Aug 2019

Delta becomes first airline to use Apple messaging app to assist passengers on the go

The new mobile assist tool is being rolled out in phases this summer with plans to be integrated into the Fly Delta app for all customers this autumn.

Pre-travel // Jun 2019

All Nippon Airways selects OpenJaw to create new booking platform

OpenJaw’s platform will enable ANA to connect, distribute and merchandise its products using IATA’s New Distribution Capability standard.

Pre-travel // Apr 2019

Emirates introduces visualisation engine to offer 3D views of seats and cabins

Emirates’ passengers can now explore their seats, the cabin and the onboard product ahead of their flight, thanks to the new visualisation engine.

Pre-travel // Jul 2018

easyJet adds startup LuckyTrip to iOS mobile app

Pre-travel, Startups // May 2018

Heathrow partners with Jaguar to introduce I-PACE electric vehicle fleet

Pre-travel // May 2018

Air New Zealand introduces new interactive online experience

Pre-travel // Feb 2018

Auckland Airport boosts city-to-gate passenger experience with traffic and passenger flow measurement technology

Pre-travel // Feb 2018

Google Flights rolls out machine learning feature to predict flight delays

Google’s online flight search and booking service, Google Flights, has introduced new features to predict flight delays and help passengers find the cheapest fares.

Pre-travel // Feb 2018

KLM’s AI service bot added to Google Home and Google Assistant

KLM’s interactive, voice-driven pack assistant on Google Home can provide passengers with useful advice and recommendations.

Pre-travel // Dec 2017

Singapore Airlines launches beta chatbot to answer passenger queries

The chatbot, which is called Kris, will initially be available on the airline’s global Facebook page and will later be made available on singaporeair.com.

Pre-travel // Dec 2017

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3 - 4 June 2020

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03 - 04 June 2020

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On the Ground: Pre-travel

Subscribe to our newsletter

Iberia debuts virtual assistant service on WhatsApp

Spirit Airlines debuts WhatsApp flight booking service

Delta becomes first airline to use Apple messaging app to assist passengers on the go

All Nippon Airways selects OpenJaw to create new booking platform

Emirates introduces visualisation engine to offer 3D views of seats and cabins

easyJet adds startup LuckyTrip to iOS mobile app

Heathrow partners with Jaguar to introduce I-PACE electric vehicle fleet

Air New Zealand introduces new interactive online experience

Auckland Airport boosts city-to-gate passenger experience with traffic and passenger flow measurement technology

Google Flights rolls out machine learning feature to predict flight delays

KLM’s AI service bot added to Google Home and Google Assistant

Singapore Airlines launches beta chatbot to answer passenger queries

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Future Travel Experience APEX Asia EXPO

Air New Zealand exploring blockchain for baggage, retail, distribution and loyalty use cases

Customer Command Centre driving improved customer service for Cebu Pacific

Singapore Airlines and ride-hailing app Grab announce ground transport partnership

KLM’s new AI-powered BlueBot enables flight booking via Messenger

Malaysia Airports aims to cater to social-savvy travellers with new FlyKLIA portal

easyJet partners with Norwegian, WestJet and GatwickConnects to launch long-haul connections

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