REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

On the Ground: Pre-travel

A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.

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Norwegian Air launches unique sound-based social media campaign

The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.

Pre-travel // Jan 2020

easyJet relaunches package holiday business

easyJet has announced the relaunch of its holiday business, easyJet holidays, aimed at offering flexible holidays to handpicked hotels across Europe.

Pre-travel // Nov 2019

Iberia debuts virtual assistant service on WhatsApp

Passengers can now use the airline’s WhatsApp channel to check their flight status, obtain general information about their trip, and check-in.

Pre-travel // Oct 2019

Spirit Airlines debuts WhatsApp flight booking service

The new WhatsApp service, available from September, will allow Spirit’s passengers to book flights, get travel updates or add bags to their reservation.

Pre-travel // Aug 2019

Delta becomes first airline to use Apple messaging app to assist passengers on the go

The new mobile assist tool is being rolled out in phases this summer with plans to be integrated into the Fly Delta app for all customers this autumn.

Pre-travel // Jun 2019

All Nippon Airways selects OpenJaw to create new booking platform

Pre-travel // Apr 2019

Emirates introduces visualisation engine to offer 3D views of seats and cabins

Pre-travel // Jul 2018

easyJet adds startup LuckyTrip to iOS mobile app

Pre-travel, Startups // May 2018

Heathrow partners with Jaguar to introduce I-PACE electric vehicle fleet

Pre-travel // May 2018

Air New Zealand introduces new interactive online experience

Travellers can now use Air New Zealand’s new #EmojiJourney social media experience to create a personalised map of New Zealand.

Pre-travel // Feb 2018

Auckland Airport boosts city-to-gate passenger experience with traffic and passenger flow measurement technology

To respond to the increase in passenger numbers, Auckland Airport has embarked on a passenger-flow and road-traffic measurement project.

Pre-travel // Feb 2018

Google Flights rolls out machine learning feature to predict flight delays

Google’s online flight search and booking service, Google Flights, has introduced new features to predict flight delays and help passengers find the cheapest fares.

Pre-travel // Feb 2018

Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Future Travel Experience Global

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience Ancillary

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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FUTURE TRAVEL EXPERIENCE EMEA

Dublin, Ireland

9-10 June 2021

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KLM’s AI service bot added to Google Home and Google Assistant

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On the Ground: Pre-travel

Subscribe to our newsletter

Norwegian Air launches unique sound-based social media campaign

easyJet relaunches package holiday business

Iberia debuts virtual assistant service on WhatsApp

Spirit Airlines debuts WhatsApp flight booking service

Delta becomes first airline to use Apple messaging app to assist passengers on the go

All Nippon Airways selects OpenJaw to create new booking platform

Emirates introduces visualisation engine to offer 3D views of seats and cabins

easyJet adds startup LuckyTrip to iOS mobile app

Heathrow partners with Jaguar to introduce I-PACE electric vehicle fleet

Air New Zealand introduces new interactive online experience

Auckland Airport boosts city-to-gate passenger experience with traffic and passenger flow measurement technology

Google Flights rolls out machine learning feature to predict flight delays

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

KLM’s AI service bot added to Google Home and Google Assistant

Singapore Airlines launches beta chatbot to answer passenger queries

Air New Zealand exploring blockchain for baggage, retail, distribution and loyalty use cases

Customer Command Centre driving improved customer service for Cebu Pacific

Singapore Airlines and ride-hailing app Grab announce ground transport partnership

KLM’s new AI-powered BlueBot enables flight booking via Messenger

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