REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.
Seattle-Tacoma Airport has launched a new service that allows passengers to ask airport-related questions using their Google or Amazon Alexa home devices.
Following successful trials, Etihad has expanded IATA’s digital health passport on flights between Abu Dhabi and seven destinations across its network.
IATA has signed a new partnership with Singapore-based company Accredify to issue COVID-19 test credentials that will be accepted for IATA Travel Pass.
The EU Digital COVID Certificate system allows EU citizens to have their digital COVID-19 certificates issued and verified across the European Union.
The new Emirates Pay solution, developed by IATA and Deutsche Bank, will allow passengers to purchase flight tickets without using their credit or debit card.
Virgin Atlantic has partnered with testing provider Prenetics to offer customers at-home COVID-19 testing packages tailored to their destination.
The TousAntiCovid app, part of France’s contact tracing programme, has been upgraded to store negative COVID-19 test results on travellers’ mobile phones.
United Airlines has introduced new features to its Travel-Ready Centre, allowing passengers to schedule tests and get their results through the digital platform.
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Nick Careen, SVP, Airport Passenger Cargo & Security, IATA, shares latest stages of the IATA Travel Pass and how digital health passports are shaping the future of biometrics.
FTE looks into recent initiatives from United, Delta, Changi Airport, Airbus and Apple Maps to keep passengers informed and inspire confidence in travel.
Changi Airport Group has introduced a Safe Travel Concierge for passengers flying into Singapore, offering pre-travel guidance and COVID-19 test booking.
Singapore has accepted the use of the IATA Travel Pass as a valid form of COVID-19 status certification for entry into the country.
Airports Council International (ACI) has announced that its world airport COVID-19 health measures data will now be displayed in Apple Maps.
Airbus’ new Tripset application provides passengers with up-to-date, real-time flight and travel information to create a more seamless end-to-end journey.
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