On the Ground: Pre-travel

Google’s online flight search and booking service, Google Flights, has introduced new features to predict flight delays and help passengers find the cheapest fares.

KLM’s interactive, voice-driven pack assistant on Google Home can provide passengers with useful advice and recommendations.

The chatbot, which is called Kris, will initially be available on the airline’s global Facebook page and will later be made available on singaporeair.com.

According to Air NZ Chief Digital Officer Avi Golan, applications of blockchain are developing rapidly and the airline is excited by the possibilities.

The 24/7 CEB Customer Command Centre has allowed Cebu Pacific employees to respond to customer enquiries in a much faster and more efficient manner. 

Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.