REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.
United Airlines has introduced new features to its Travel-Ready Centre, allowing passengers to schedule tests and get their results through the digital platform.
Nick Careen, SVP, Airport Passenger Cargo & Security, IATA, shares latest stages of the IATA Travel Pass and how digital health passports are shaping the future of biometrics.
FTE looks into recent initiatives from United, Delta, Changi Airport, Airbus and Apple Maps to keep passengers informed and inspire confidence in travel.
Changi Airport Group has introduced a Safe Travel Concierge for passengers flying into Singapore, offering pre-travel guidance and COVID-19 test booking.
Singapore has accepted the use of the IATA Travel Pass as a valid form of COVID-19 status certification for entry into the country.
Scoot’s new one-stop platform will allow passengers to manage COVID-19 test bookings, as well as receive and present test results in digital form.
British Airways has announced plans to introduce a digital vaccination passport, as it prepares for the return of international travel in May.
Ryanair has launched a COVID-19 Travel Wallet, allowing customers to upload health documents such as negative PCR tests and vaccination certificates.
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Singapore Airlines has started the second phase of its digital health verification process trials, which is based on the IATA Travel Pass framework.
The week-long trial at Edinburgh Airport, which started on 1 March, uses tests that only require a saliva sample and deliver results within 15 minutes.
The new service will allow passengers to send COVID-19 test certificates and confirmations of digital entry applications 72 hours before departure.
Air New Zealand has announced that it will start trials of the IATA Travel Pass digital health passport solution on its Auckland-Sydney route in April.
SkyTeam’s new Testing Labs Locator enables customers to find and book pre- and post-travel COVID-19 tests from trusted health providers.
Industry leaders from TSA, IATA, Virgin Atlantic, Star Alliance and Denver Airport, among others, address key concerns around the rollout of digital health passports.
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