OpenJaw’s platform will enable ANA to connect, distribute and merchandise its products using IATA’s New Distribution Capability standard.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.
OpenJaw’s platform will enable ANA to connect, distribute and merchandise its products using IATA’s New Distribution Capability standard.
Emirates’ passengers can now explore their seats, the cabin and the onboard product ahead of their flight, thanks to the new visualisation engine.
LuckyTrip enables travellers to find a unique trip tailored to their needs with just one tap, applying filters to fit their preferences.
Heathrow Airport, Jaguar and WeKnowGroup have signed a deal that will see a fleet of up to 200 fully-electric Jaguar I-PACE vehicles made available to passengers.
Travellers can now use Air New Zealand’s new #EmojiJourney social media experience to create a personalised map of New Zealand.
According to Air NZ Chief Digital Officer Avi Golan, applications of blockchain are developing rapidly and the airline is excited by the possibilities.
The 24/7 CEB Customer Command Centre has allowed Cebu Pacific employees to respond to customer enquiries in a much faster and more efficient manner.
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
Istanbul Congress Center - ICC, Istanbul
19 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
19 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Travellers are able to write and read reviews of tourist attractions, share experiences, offer advice and use FlyKLIA as a research tool.
easyJet has launched ‘Worldwide by easyJet’, a global connections service that makes it easy for travellers to book long-haul connecting flights with other airlines.
Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
Qatar Airways’ new @QRsupport handle will ensure that passengers always have access to online support, regardless of the time of day.
Fiji Airways’ Bula Bid auction tool allows Economy Class customers to bid for upgrades to Business Class on international flights.
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