REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.
The new service will allow passengers to send COVID-19 test certificates and confirmations of digital entry applications 72 hours before departure.
Air New Zealand has announced that it will start trials of the IATA Travel Pass digital health passport solution on its Auckland-Sydney route in April.
SkyTeam’s new Testing Labs Locator enables customers to find and book pre- and post-travel COVID-19 tests from trusted health providers.
Industry leaders from TSA, IATA, Virgin Atlantic, Star Alliance and Denver Airport, among others, address key concerns around the rollout of digital health passports.
CLEAR’s Health Pass will be available to passengers travelling with Delta and United Airlines on select flights from Los Angeles to Hawaii.
The trial will be rolled out on Qatar’s Doha to Istanbul route, enabling passengers to receive COVID-19 test results and verify they’re eligible to travel.
Using the platform, United’s customers can review COVID-19 entry requirements, find testing options and upload any required information ahead of their trip.
The pre-clearing programme would allow travellers from select US cities with a negative COVID-19 test to bypass the mandatory airport screening in Hawaii.
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The new platform allows Singapore Airlines’ customers to book their pre-departure COVID-19 tests and obtain their results online.
Qatar Airways is now offering passengers the opportunity to voluntarily offset the carbon emissions associated with their journey at the point of booking.
In a pilot programme starting on 15 October, United Airlines will offer testing for customers travelling from San Francisco International Airport to Hawaii.
Vancouver International Airport (YVR) and WestJet have announced plans to launch a pre-flight COVID-19 testing pilot for WestJet passengers this fall.
The new inflight entertainment website offers passengers a preview of the content that will be available to them on their next flight with Air Canada.
Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
Get Future Travel Experience news & updates sent to your inbox
