On the Ground: Pre-travel

The 24/7 CEB Customer Command Centre has allowed Cebu Pacific employees to respond to customer enquiries in a much faster and more efficient manner. 

Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.

KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.

Travellers are able to write and read reviews of tourist attractions, share experiences, offer advice and use FlyKLIA as a research tool.

easyJet has launched ‘Worldwide by easyJet’, a global connections service that makes it easy for travellers to book long-haul connecting flights with other airlines.

Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.