Redefining the end-to-end passenger experience | Independent news and events
A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.
The new mobile assist tool is being rolled out in phases this summer with plans to be integrated into the Fly Delta app for all customers this autumn.
OpenJaw’s platform will enable ANA to connect, distribute and merchandise its products using IATA’s New Distribution Capability standard.
Emirates’ passengers can now explore their seats, the cabin and the onboard product ahead of their flight, thanks to the new visualisation engine.
LuckyTrip enables travellers to find a unique trip tailored to their needs with just one tap, applying filters to fit their preferences.
Heathrow Airport, Jaguar and WeKnowGroup have signed a deal that will see a fleet of up to 200 fully-electric Jaguar I-PACE vehicles made available to passengers.
The chatbot, which is called Kris, will initially be available on the airline’s global Facebook page and will later be made available on singaporeair.com.
According to Air NZ Chief Digital Officer Avi Golan, applications of blockchain are developing rapidly and the airline is excited by the possibilities.
The 24/7 CEB Customer Command Centre has allowed Cebu Pacific employees to respond to customer enquiries in a much faster and more efficient manner.
4-6 September 2019, Las Vegas
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12-13 November 2019, Singapore
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03 - 04 June 2020
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Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Travellers are able to write and read reviews of tourist attractions, share experiences, offer advice and use FlyKLIA as a research tool.
easyJet has launched ‘Worldwide by easyJet’, a global connections service that makes it easy for travellers to book long-haul connecting flights with other airlines.
Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
Qatar Airways’ new @QRsupport handle will ensure that passengers always have access to online support, regardless of the time of day.
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