Qatar Airways is now offering passengers the opportunity to voluntarily offset the carbon emissions associated with their journey at the point of booking.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airlines and airports are using pre-travel initiatives, such as automatic check-in, security pre-screening and remote concierge services to improve the passenger experience.
Qatar Airways is now offering passengers the opportunity to voluntarily offset the carbon emissions associated with their journey at the point of booking.
In a pilot programme starting on 15 October, United Airlines will offer testing for customers travelling from San Francisco International Airport to Hawaii.
Vancouver International Airport (YVR) and WestJet have announced plans to launch a pre-flight COVID-19 testing pilot for WestJet passengers this fall.
The new inflight entertainment website offers passengers a preview of the content that will be available to them on their next flight with Air Canada.
Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
Etihad partnered with Mediclinic Middle East to offer UAE-based travellers COVID-19 testing at their home, or at a Mediclinic facility before they travel.
The new NDC platform developed by OpenJaw will enable a more efficient booking process for customers of All Nippon Airways (ANA).
The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.
The air transport industry’s first major digital trade show
8-9 Dec 2020
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
easyJet has announced the relaunch of its holiday business, easyJet holidays, aimed at offering flexible holidays to handpicked hotels across Europe.
Passengers can now use the airline’s WhatsApp channel to check their flight status, obtain general information about their trip, and check-in.
The new WhatsApp service, available from September, will allow Spirit’s passengers to book flights, get travel updates or add bags to their reservation.
The new mobile assist tool is being rolled out in phases this summer with plans to be integrated into the Fly Delta app for all customers this autumn.
OpenJaw’s platform will enable ANA to connect, distribute and merchandise its products using IATA’s New Distribution Capability standard.
Emirates’ passengers can now explore their seats, the cabin and the onboard product ahead of their flight, thanks to the new visualisation engine.
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