Headline Partners

Future Travel Experience Asia
3-4 February 2021 Marina Bay Sands Expo and Convention Centre, Singapore

Important: FTE APEX Asia Expo+ postponed to 3-4 February 2021

ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO

HELD IN

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SUPPORTED BY

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PLATINUM SPONSOR

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SILVER SPONSOR

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FTE APEX Asia Expo+

Learn how technology, design, hospitality and collaboration can reimagine travel post-COVID-19

FTE APEX Asia Expo+ is Asia’s biggest free to attend passenger experience and business performance expo. The landmark 2019 show was the first jointly delivered by FTE and the Airline Passenger Experience Association (APEX) following the announcement of our tie-up, and it delivered record results with our largest ever number of exhibitors and attendees, with 119 airlines and airport operators represented among the 2,500 registrations. Following conversations with our FTE Advisory Board members and close allies, we have decided to postpone our 2020 show until 3-4 February 2021 when there will be a new mindset in place on business travel and connecting again.

It will be a fresh start, and to reflect that we are also introducing a brand-new hybrid event concept which will transform the show into FTE APEX Asia Expo+, powered by in-person participation onsite in Singapore and complemented by online participation for those who are unable to attend in person.

The 2021 event will adapt to comply with social distancing and sanitisation practices and will be complemented by the co-located Onboard Hospitality Forum Asia, APEX Asia Content Market and Startup zones. It will provide an unrivalled platform for learning in a post-COVID-19 world across the conference stages and the expo halls. The industry’s most innovative product, service and equipment providers from across Asia and beyond will showcase their capabilities to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency. It will be a time for the industry to meet again face-to-face to share, learn and move forward together.

Why attend FTE APEX Asia Expo+?

Why exhibit at FTE APEX Asia Expo+?

What’s new for FTE APEX Asia Expo+ 2021

The show transforms into FTE APEX Asia Expo+ – the air transport industry’s first major hybrid trade show. Find out more.

New approaches to comply with social distancing and sanitisation practices.

Our most diverse ever exhibition showcasing the latest solutions, products and services.

More startups on the expo floor powered by our “Finding Asia’s Best Startup” competition. Find out more 

Even more attendees through our new hybrid approach blending in-person and online participation.

More inspirational education across our premium conferences and expo sessions open to all.

New FTE & APEX Awards plans & categories.

Aircraft Seating Competition & Showcase. Find out more 

Your Onboard Hospitality Forum - Asia

Innovating for inflight hospitality excellence

The Onboard Hospitality Forum - Asia is now a popular and established feature within FTE APEX Asia Expo+. Driven by leading onboard services magazine, Onboard Hospitality, the forum combines targeted inflight hospitality, peer to peer networking, and conference sessions with a chance to meet leading suppliers of catering, wellbeing, design and innovation. Held largely within a dedicated zone, the free-to-attend Forum is specifically designed to support buyers of inflight passenger comfort and catering. For 2021 it will include roundtable debates and educational sessions, as well as a dedicated exhibition zone for leading inflight wellness and catering companies to be able to showcase their latest products and services.

More information

Bigger and better for 2021

APEX Asia Content Market

APEX invites content providers, and airline buyers, in the region to take part in the APEX Asia Content Market in Singapore. APEX introduced this new zone into the trade show in response to growing regional demands for IFE content in one of the busiest regions for airline travel in the world.

Exhibitors at the 2019 event included Encore Inflight Limited, Flame Distribution, Signal Lamp Entertainment and Stellar Entertainment

If you are interested in exhibiting, or would like additional information, please contact APEX Sales Director, Desiray Young.

More information

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Why be part of FTE APEX Asia Expo+?

FTE APEX Asia EXPO was a great success. We need FTE to bring people, ideas and solutions together to co-create new steps to advance the industry and along with it the countless benefits societies can benefit from travel

Akira Mitsumasu, Vice President-Global Marketing, Japan Airlines

As the leading digital engagement service partner with a specially trained team of over 100 professionals, RIFF was very honoured to be part of Asia’s biggest passenger experience and business performance exhibition. Our team had the opportunity to showcase an entirely new omnichannel approach that matches the changing customer needs. On top of that, we also spoke to hundreds of professionals from the aviation industry and beyond, sharing our expertise in digital customer care and our self-service solution. Together with our partners, Gen25, M2mobi, Prestop and 24 sessions, we had an extremely insightful experience at the FTE ASIA EXPO.

Tobias Walraven, CEO, RIFF

“We’ve created the definitive event in the Asia-Pac region to help air-transport stakeholders understand how to use technology, design and new service approaches to improve efficiency, operations, customer experiences and revenues.”

Daniel Coleman, Founder, Future Travel Experience

“Asia is the fastest growing air travel region in the world and we are delighted to be co-hosting FTE APEX Asia EXPO in Singapore. As the definitive regional event for the industry, this show serves APEX members from across Asia and beyond, and provides a perfect platform for them to engage with and learn from Asian airlines and their partners.”

Joe Leader, CEO, APEX & IFSA

“I’m a big supporter of this show because at its heart is a desire to bring industry stakeholders together not only to view the latest products and services, but to share experiences and expertise with one another, and to collaborate for the benefit of the wider air transport sector. Asia truly deserves a show of this magnitude in its own right, which is why I am getting behind it.”

Satyaki Raghunath, Chief Strategy & Development Officer, Bengaluru International Airport Limited (BIAL)

“What I bring home with me would be the approaches and the ability to identify and anticipate what’s coming in the future. I’ve heard from some very forward-thinking stakeholders here in the conference. The exhibition format is good, and there’s a good mix between ancillary opportunities and classic passenger processing issues, as well as some next level things like wireless IFE. Being here makes you see how all of these things connect.”

Prijastono Purwanto, Senior Manager Service Strategy & Quality Assurance, Garuda Indonesia

“Future Travel Experience Asia EXPO has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“We have been part of the Start-up Showcase and we’ve had a lot of people visiting, including people from Google and Changi Airport. Basically, the type of people who could become our direct business partners are here.”

Amir Abbaszadeh, CFO & Co-founder, Inflyter

“It has really been worth coming from northern Finland to this event. We have met big airlines and we have been talking about potential business models, which is very good. I’ve got lots of contact cards and had some interesting discussions about potential business models.”

Janne Kyllönen, Founder, QuietOn

“There is a good mix of travel companies that can help airlines make travel easier and revolutionise travel. It’s a good platform for people from airlines, airports and technology companies to share ideas to improve service levels, efficiency and the service we deliver to our customers.”

Mohan Meegolle, Manager, SriLankan Airlines

“We’ve had lots of people come by the booth. We were six-deep yesterday morning. I’m amazed at the amount of Japanese and Thai people here and the visitors to our stand tend to be quite knowledgeable. The potential leads are good so it’s definitely worth being here.”

Tim Kotlar, General Manager Sales, ICM Airport Technics

“It’s my first time at an FTE event and I’ve found it very informative and useful. Many of the exhibitors have been relevant to me, the conference sessions have been great and the speakers have been very open to sharing what they’re doing. I’ve thoroughly enjoyed it and learnt a lot.”

Brian Fernandez, Head, Customer Engagement Commercial, Malaysia Airlines

“It’s our first time presenting our product in the Asia market. The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

“Attending FTE Asia is an incredibly valuable event for Copenhagen Optimization and provided excellent settings to meet with clients, industry experts, and other stakeholders. The exhibition was a great platform for our software product launch to the APAC region”

Kasper Hounsgaard, Copenhagen Optimization, Managing Partner

“Great show for networking with air transport industry players, perfect organisation.”

Gabriele Ruggieri, Strategic Developments Marketing & Sales, CUSTOM

“FTE Asia is for us the most important event for meeting existing customers and potential new customers. It was again successful for us and we are already looking forward to participating again in 2020.”

Michael Seidler, Senior Sales Manager, PrehKeyTec

“FTA Asia has been a great opportunity to meet with all those passionate about delivering the very best in customer experience, both on the ground and in the air.”

Mike Blanchard, Business Development Manger, 15below Ltd

“FTE Singapore has been the best experience. Great atmosphere, awesome people and fab industry contacts. We shall definitely be back”

Eli Ostreicher, CEO, OneBagTag

“Well organised event with airline industry SMEs and decision makers. Great opportunity to network and be educated on the latest travel industry trends”

Jason Flores, Head of Travel and Transportation, Infinte Perpherals

“It was a good time to present our company to valuable clients arranged by FTE organisers. Thanks”

Rebecca Kim, General Manager, CUBOX

“Great show! Effective & helpful organisers”

Kent Tay, Director, JG Tech Innovation Pvt Ltd

“High Interest for passenger friendly self service solutions”

Borry Vrieling , CEO- Founder, Eezeetags
Travel & Accommodation

Perfect Location

Marina Bay Sands Expo and Convention Centre, 3-4 February 2021, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

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Travel & Accommodation

Discounted Flights

Enjoy exclusive fares on Singapore Airlines

We are pleased to be working with Singapore Airlines this year, allowing our attendees to enjoy exclusive fares on Singapore Airlines flights. To take advantage of these savings, visit the Singapore Airlines official website and book your flights using the discount code.

More information
Awards

FTE & APEX Asia Awards

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE APEX Asia Expo+ will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).

More information








Vital Event Information

FTE APEX Asia Expo+ 2021 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

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Event
FTE APEX Asia Expo+ 2021
Date
- February 2021
 
Location
Marina Bay Sands Expo and Convention Centre, Singapore

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