10-11 Nov 2020
7-9 Dec 2020
Headline Partners
Registration for FTE APEX Asia EXPO is now open. Register now
FTE APEX Asia EXPO will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
The FTE Asia Awards 2020 are open to airlines and airports from across Asia and Oceania. Gold, Silver and Bronze awards will be presented to airlines and airports who will be recognised for the most impressive Passenger Experience Initiatives in the region. View the full list of recent winners here.
APEX will use the show to honour the airlines from across the region that have recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings, as well as to announce the winners of the 2020 APEX Regional Passenger Choice Awards across Asia and the Middle East. Click here for the list of recent winners.
The “Best Passenger Experience Initiative – Airline” award recognises a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints.
The “Best Passenger Experience Initiative – Airport” award recognises a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints.
The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.
Access to the EXPO is completely FREE for all attendees! Airports & Airlines get a FREE Premium Pass!
Find out more Register now!
GalleriesFTE Asia Awards Gallery
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