3-4 June 2020
1-2 Sept 2020
10-11 Nov 2020
Headline Partners
Registration for FTE APEX Asia EXPO is now open. Register now
FTE APEX Asia EXPO plays host to award ceremonies by both FTE and APEX.
The FTE Asia Awards 2020 are open to airlines and airports from across Asia and Oceania. The Gold, Silver and Bronze award airline and airport winners will be recognised for the most impressive Passenger Experience Initiatives in the region. View the full list of recent winners here.
APEX will use the show to honour the airlines from across the region that recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings, and to announce the winners of the 2020 APEX Regional Passenger Choice Awards across Asia and the Middle East. Click here for the list of recent winners.
The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.
The “Best Passenger Experience Initiative – Airline” award will recognise a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints. If your airline has implemented a project that has used technology to deliver significant improvements over the past 12 months (from October 2018 onwards).
The “Best Passenger Experience Initiative – Airport” award will recognise a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints. If your airport has implemented a project that has used technology to deliver significant improvements over the past 12 months (from October 2018 onwards).
GalleriesFTE Asia Awards Gallery
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