FTE APEX ASIA AWARDS 2020

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE APEX Asia EXPO plays host to award ceremonies by both FTE and APEX.

The FTE Asia Awards 2020 are open to airlines and airports from across Asia and Oceania. The Gold, Silver and Bronze award airline and airport winners will be recognised for the most impressive Passenger Experience Initiatives in the region. View the full list of recent winners here.

APEX will use the show to honour the airlines from across the region that recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings, and to announce the winners of the 2020 APEX Regional Passenger Choice Awards across Asia and the Middle East. Click here for the list of recent winners.

FTE Best Passenger Experience Initiative – Airline

2019 Winners

Gold Winner – Japan Airlines
Silver Winner – AirAsia
Bronze Winner – Singapore Airlines

The “Best Passenger Experience Initiative – Airline” award will recognise a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints. If your airline has implemented a project that has used technology to deliver significant improvements over the past 12 months (from October 2018 onwards).

FTE Best Passenger Experience Initiative – Airport

2019 Winners

Gold Winner – Changi Airport Group
Silver Winner – Hamad International Airport
Bronze Winner – Hong Kong International Airport

The “Best Passenger Experience Initiative – Airport” award will recognise a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints. If your airport has implemented a project that has used technology to deliver significant improvements over the past 12 months (from October 2018 onwards).

APEX Passenger Choice Awards

The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.

Winners of the 2019 APEX Regional Passenger Choice Awards

Eastern Asia

  • Best Overall in Region: EVA Air
  • Best Seat Comfort / Best Inflight Entertainment: Singapore Airlines
  • Best Cabin Service / Best Food & Beverage: All Nippon Airways
  • Best Wi-Fi: Japan Airlines

Central Asia

  • Best Overall in Region: Vistara
  • Best Seat Comfort / Best Cabin Service: GoAir
  • Best Food & Beverage / Best Inflight Entertainment: Air Astana
  • Best Wi-Fi: SriLankan Airlines

Mainland China

  • Best Seat Comfort / Best Inflight Entertainment: China Southern Airlines
  • Best Cabin Service / Best Food & Beverage: Xiamen Airlines
  • Best Wi-Fi: China Eastern Airlines

South Pacific

  • Best Overall in Region: Air New Zealand
  • Best Seat Comfort: Air Tahiti Nui
  • Best Cabin Service / Best Inflight Entertainment: Qantas
  • Best Food & Beverage / Best Wi-Fi: Virgin Australia

Middle East

  • Best Overall in Region: Qatar Airways
  • Best Seat Comfort: Kuwait Airways
  • Best Inflight Entertainment: Etihad Airways
  • Best Cabin Service / Best Food & Beverage: Emirates
  • Best Wi-Fi: El Al Israel Airlines

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FTE Asia awards gallery