Future Travel Experience Asia Awards 2019

Recognising the most customer-centric airlines and airports across Asia and Oceania

The Future Travel Experience (FTE) Asia Awards 2019 are open to airlines and airports from across Asia and Oceania. The deadline for entries is Monday 14 October. The Gold, Silver and Bronze award winners in each category will be announced during a presentation ceremony at FTE-APEX Asia EXPO 2019, 12-13 November, Singapore.

Best Passenger Experience Initiative – Airline

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The “Best Passenger Experience Initiative – Airline” award will recognise a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints. If your airline has implemented a project that has used technology to deliver significant improvements over the past 12 months (from October 2018 onwards).

Shortlist:

  • AirAsia – Development and launch of AirAsia Virtual Allstar (AVA)
  • All Nippon Airways (ANA) – Autonomous wheelchairs at Narita International Airport
  • Japan Airlines – Improving passenger comfort with the new A350-900 cabin interiors
  • Qatar Airways – Mobility solutions to enhance the customer experience and operational efficiency
  • Singapore Airlines – Enhancing wellbeing on ultra-long-haul flights
  • SriLankan Airlines – Wearable tech and smart accessories to improve the passenger experience

Best Passenger Experience Initiative – Airport

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The “Best Passenger Experience Initiative – Airport” award will recognise a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints. If your airport has implemented a project that has used technology to deliver significant improvements over the past 12 months (from October 2018 onwards).

Shortlist:

  • Changi Airport Group – Jewel Changi Airport
  • Dubai Airports – Launch of TaxiDXB service
  • Hamad International Airport – Smart Airport Programme, Phase 2
  • Hong Kong International Airport – IoT Augmented Airfield Service System (AS2)
  • Kempegowda International Airport, Bengaluru – Digi Yatra biometrics programme rollout

See the winners

FTE Asia awards gallery