FTE & APEX ASIA AWARDS 2021

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE APEX Asia Expo+ will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).

The FTE Asia Awards 2021 are open to airlines and airports from across Asia and Oceania. Gold, Silver and Bronze awards will be presented to airlines and airports who will be recognised for the most impressive Passenger Experience Initiatives in the region. View the full list of recent winners here.

APEX will use the show to honour the airlines from across the region that have recently achieved 4 and 5 star status in the 2021 APEX Official Airline Ratings, as well as to announce the winners of the 2021 APEX Regional Passenger Choice Awards across Asia and the Middle East. Click here for the list of recent winners.

FTE Best Passenger Experience Initiative – Airline

2019 Winners

The “Best Passenger Experience Initiative – Airline” award recognises a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints.

FTE Best Passenger Experience Initiative – Airport

2019 Winners

Silver Winner – Hamad International Airport

Bronze Winner – Hong Kong International Airport

The “Best Passenger Experience Initiative – Airport” award recognises a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints.

APEX Passenger Choice Awards

The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.