Tagged: Self-Service

A further 15 SITA Scan&Fly self bag drop units will be installed in KLIA2, following the successful implementation of 15 units earlier this year.

The self-service bag drop system, supplied by ICM, will ensure a much simpler and faster check-in and bag drop process in Hongqiao Airport’s renewed T1. 

FTE explores how biometric-enabled processing is redefining the passenger experience at Bengaluru, Hong Kong and Changi airports.

The survey sheds light on passenger demand for self-service, automation, biometric identification and baggage tracking, complemented by a human touch. 

Passengers can use the Scan&Fly technology when flying domestically from Rio de Janeiro and will soon also be able to do so at São Paulo-Guarulhos airport.

As part of the redevelopment, Virgin Australia’s check-in kiosks will be replaced, and new service pods and service desks will also be installed.