REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Airport Authority Hong Kong has launched a Smartphone Express Bag Drop Service as a further development of HKIA’s Flight Token smart technology for “an even more efficient departure experience”.
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – is to install state-of-the-art passenger verification and check-in solutions, including common-use self-service bag drops, at PVG.
Hamilton International Airport in Ontario is introducing SITA’s passenger solutions for faster check-in and boarding. This is part of the airport’s commitment to providing passengers with a seamless CX.
Pegasus Airlines is establishing a Technology Innovation Lab in Silicon Valley to secure its digitalisation journey. The focus is on AI, mobile capabilities, self-service, and other cutting-edge tech.
Brisbane Airport is embarking on its biggest ever transformation, with a $5bn Future BNE investment in a better airport experience. Future BNE includes upgrades to the Domestic and International terminals.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Dr Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, explains how Munich Airport is approaching digitalisation of the passenger journey and the innovative technologies being explored.
Düsseldorf Airport is installing new self-service check-in and bag drop systems from Materna IPS as part of an extensive modernisation project focused on future-proof innovations for a smoother travel experience.
The Lithuanian airports of Vilnius, Kaunas and Palanga are among the first to have made necessary changes to prepare for the EU’s new Entry – Exit System, which is expected to enhance passenger convenience.
Every step from check-in to boarding at Houston’s George Bush Intercontinental and William P. Hobby airports to be transformed in major modernisation.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
The Lithuanian airports of Vilnius, Kaunas and Palanga are among the first to have made necessary changes to prepare for the EU’s new Entry – Exit System, which is expected to enhance passenger convenience.
Every step from check-in to boarding at Houston’s George Bush Intercontinental and William P. Hobby airports to be transformed in major modernisation.
In the second part of the FTE Global 2021 Exhibitor & Sponsor Preview, we highlight innovative solutions from the likes of SITA, Vision-Box, Analogic, Lufthansa Systems and many more.
In the first part of the FTE Global 2021 Exhibition Preview, we highlight a selection of the most innovative solutions that will be on display in the exhibition.
Ryanair has launched a suite of digital customer improvements, including a new travel app assistant, self-service hub and wallet.
The airport has selected Elenium Automation to install its VYGR self-service technology, including 30 portable check-in kiosks and 23 bag drops.
Tampa Airport’s Doug Wycoff discusses strategies to ensuring a safe and seamless passenger experience, through a TPA Ready campaign and focus on self-service solutions.
The Post-COVID-19 Passenger Experience Think Tank outlines immediate and long-term strategies powered by technology and innovation for airlines, airports and their partners.
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