REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest conference and exhibition news relating to the three annual Future Travel Experience events – FTE Global, FTE EMEA, FTE Ancillary & Retailing and FTE APEX Asia Expo.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE Americas Innovate Awards, which will be at the epicentre of FTE Global in Los Angeles on 28-30 October 2024.
Meet the 10 executives on the FTE Airline Digital Transformation Power List Americas 2024, who have been recognised for their outstanding efforts to lead how their organisation has embraced digital innovation.
Meet the 10 executives on the FTE Airport Digital Transformation Power List Americas 2024, who have been recognised for their outstanding efforts to lead how their organisation has embraced digital innovation.
Ahead of his participation at FTE Global 2024, Simon Gandy, Executive Vice President & Chief Operating Officer, The New Terminal One at JFK, explains the ambition to be among the world’s top five airport terminals.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Ahead of his participation at FTE Global 2024, Christopher Neal, Director of PDX Next Operations, Port of Portland, shares how PDX Next is reimagining facilities with innovative tech and new approaches.
Founder & CEO Daniel Coleman shares an update on key Future Travel Experience events and initiatives during the second half of 2024, including the new FTE Accelerating Collaboration & Engagement (ACE) platform.
In this video interview, Giovanni Gennaro, Open Innovation Manager, shares how ADR is transforming travel experiences with technology, sustainability, customer-focused solutions and startup acceleration.
In this video interview, Schiphol, Avinor, Incheon and nlmtd, share the vision for the groundbreaking new ‘BOOST’ initiative designed to transform the future of baggage handling through robotics and automation.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
As part of our commitment to the continuous growth of the FTE World Airport Retailing Working Group, we are thrilled to announce its rebranding to the FTE World Ancillary & Retailing Working Group.
In this video interview, Charlotte Posada-Kandel, Manager Ancillary Products, SunExpress, shares the airline’s ‘360+5’ journey towards offering a more tailored, customer-centric product proposition.
The co-located FTE EMEA and FTE Ancillary & Retailing events took place at the RDS Dublin on 11-13 June 2024, with the theme of ‘Customer-centric Innovation’. Here is a selection of the main highlights.
Winners of the FTE Innovate Awards – the industry’s definitive innovation competition – and FTE EMEA Startup Innovation Award were announced at the co-located FTE EMEA and FTE Ancillary & Retailing events on 13 June 2024.
Future Travel Experience has announced the winners of the FTE World Airline Ancillary and FTE World Airport Retailing Awards 2024, as well as the airline and airport leaders from the FTE EMEA Transformation Power List.
Harvey Tate, Human API – Digital Transformation, shares the IAG vision and path towards achieving autonomous operations and the collaborative approach needed among industry partners.
Find out more about the innovative solutions that will be on display at FTE Dublin on 11-13 June 2024 from the industry’s most established global industry providers and our largest-ever showcase of startups.
Gerald Ong, Strategy and Commercial Development, shares how Hamad International Airport is innovating to deliver a seamless and personalised CX, including a focus on sense of place and experiential retail.
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