Redefining the end-to-end passenger experience | Independent news and events
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
The AI Academy will revolutionise Etihad Airways by upskilling its workforce, optimising operations and creating alternative revenue streams.
The updates to the website and app are aimed at delivering a more seamless, user-friendly experience, from booking to online shopping and customer support.
The multi-million dollar project will see the two companies exploring predictive analytics models and flight-demand forecasting.
Passengers can link their Velocity membership to Alexa to check-in, obtain their flight departure time, Velocity number and booking reference.
Users can now search for flights in Dutch and once the desired flight has been found, KLM’s smart assistant sends them a link to book the flight directly.
Boeing NeXt will leverage the OEM’s research and development activities and investments in areas such as autonomous flight and advanced propulsion.
Trials will start after the summer of 2019 and the autonomous vehicle will arrive at Brussels Airport in early 2020 for further tests.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Delta Air Lines has become a member of the Exoskeleton Technical Advisory Group (X-TAG), which will work on strategies to bring full-body, powered industrial exoskeleton systems to the workforce.
Munich Airport has teamed up with Lufthansa to trial a humanoid robot, developed by SoftBank Robotics, which provides passengers with information on their gate and restaurants and shops in Terminal 2.
Groupe ADP, Air New Zealand and Aeromexico discuss the merits of artificial intelligence (AI) and consider its future impact on the air transport industry.
Geneva Airport’s Gilles Brentini and Hamidul Huq talk chatbots, blockchain, robots, startups and improving the passenger experience.
The artificial intelligence system can provide automated answers to the most common questions without input from a human service agent.
The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
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