REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
Pittsburgh International Airport’s xBridge Innovation Center is partnering with tech startup Ottonomy.IO to trial a fully autonomous robot for contactless delivery of beverages to passengers.
The trial sees six service robots deployed at Belfast International Airport’s Sip & Stone Restaurant and Bar to enhance colleague and customer experience.
Passengers at Rome Fiumicino Airport can scan a QR code to purchase F&B and retail items and get them delivered to their gate by the new robot.
Kansai Airports Kobe has begun a demonstration experiment at Kobe Airport, using remote interactive robots to serve customers and promote airport retail promotions.
The robot will guide travellers to points of interest and will utilise speech recognition and touch interactions to facilitate mobile ordering, display flight details, and more.
CVG’s Naashom Marx shares latest technological advancements at the airport and its focus on automation, advanced air mobility and sustainability.
The security robot, Secom Robot X2, will be able to autonomously navigate patrol routes, using a laser sensor to identify its location.
The autonomous electric street sweeper will be trialled for maintenance work in the areas around Helsinki Airport’s Terminal 1 and P3 parking area.
23-25 May 2023, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
23-25 May 2023, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Dallas/Fort Worth International Airport has trialled an artificial intelligence-powered digital human concierge to assist with passenger enquiries.
KLM and Boston Consulting Group (BCG) have announced an extension of their partnership established in 2018, which aims to improve airline operations.
Wizz Air has introduced a new virtual assistant chatbot, which will provide customers with information on flight-related topics and general queries.
Minneapolis-Saint Paul International Airport has introduced a new rolling droid, as part of a pilot programme that enhances contactless food ordering.
Pittsburgh Airport’s Katherine Karolick discusses how the airport is driving industry recovery by tapping into a large ecosystem of startups and innovators.
Royal Schiphol Group’s Rosina Kotey shares more about the airport group’s vision to operate fully autonomous and sustainable airports by 2050.
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