REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
All Nippon Airways and avatarin are expanding remote passenger support across regional airports using ‘newme’ robots operated from Kansai International Airport, combining human expertise and digital technology.
CVG, MUC, Publicis Sapient, ADR, MWAA and Cognizant share how they are putting agentic AI into practice, from predictive ground transportation and autonomous systems to intelligent passenger assistance and enterprise-wide orchestration.
Changi Airport and SATS have launched autonomous wheelchair deployment to enhance accessibility for passengers with reduced mobility, using automation to provide greater independence.
London Gatwick has partnered with Stanley Robotics to launch the UK’s first robotic airport parking service, combining automation and convenience to streamline the passenger journey while supporting efficient parking.
International Airlines Group is investing in wearable robotics company Verve Motion to trial aviation-specific exosuits for baggage handlers, aiming to improve worker safety, operational resilience and ground handling.
Marina Lützenberger, Program Director, Corporate Strategy & Digitalization, discusses how Fraport has successfully scaled 50+ digitalisation projects in five years – from AI and robotics to workflow optimisation.
Aeroporti di Roma is scaling up its partnership with Outsight, deploying 3D LiDAR and Physical AI across Schengen areas to boost passenger flow management, operational efficiency, and predictive airport operations.
Ahead of his participation at APEX FTE EMEA and Ancillary & Retailing 2026, Emanuele Calà, SVP Transformation & Technology, discusses Aeroporti di Roma’s structured model that integrates AI across three key dimensions: operations, customer engagement, and safety.
San José Mineta International Airport introduces AI humanoid robot ‘José’ at Terminal B, offering real-time multilingual assistance and pioneering the use of physical AI to enhance passenger experience and operational efficiency.
In this deep-dive article, Munich Airport and Lufthansa discuss their collaboration on a Proof of Concept exploring how robotics, automation and autonomous vehicles could transform aircraft turnaround processes at a major hub.
Our comprehensive focus on the key baggage trends set to shape the industry in 2026 and beyond features compelling insights from FTE Baggage Innovation Working Group (BIWG) Captains and a wide selection of BIWG Partners.
Fraport and the German Federal Police have started deploying innovative AI-powered software at Frankfurt Airport. The technology automatically detects items that aren’t allowed in carry-on luggage.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Heathrow has announced plans to invest £1.3 billion in infrastructure in 2026, enhancing CX and operational efficiency. Plans include a revamp of Terminal 4, a new dedicated baggage system for Terminal 2, and much more.
Schiphol, KLM and NEURA Robotics have collaborated on ARC (Autonomous Robot for GPU Connection). This pioneering project aims to make aviation more efficient, sustainable, and future-proof.
YVR is deploying Deep Turnaround in partnership with Schiphol Group’s Aviation Solutions. Deep Turnaround is an AI-powered technology platform designed to enhance the efficiency of aircraft turnaround operations.
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