REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
The autonomous electric street sweeper will be trialled for maintenance work in the areas around Helsinki Airport’s Terminal 1 and P3 parking area.
Dallas/Fort Worth International Airport has trialled an artificial intelligence-powered digital human concierge to assist with passenger enquiries.
KLM and Boston Consulting Group (BCG) have announced an extension of their partnership established in 2018, which aims to improve airline operations.
Wizz Air has introduced a new virtual assistant chatbot, which will provide customers with information on flight-related topics and general queries.
Minneapolis-Saint Paul International Airport has introduced a new rolling droid, as part of a pilot programme that enhances contactless food ordering.
Autonomous driving technology firm Argo AI has selected Munich Airport’s LabCampus innovation centre for testing and developing its vehicles.
Hans Christian Andersen Airport has completed a trial of a 5G robot for fencing checks, using machine learning to examine the perimeter for signs of damage in real-time.
The airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service for visitors at Vienna AirportCity.
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
ARIA Resort & Casino, Las Vegas
7-9 Dec 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
7-9 Dec 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
RPA will allow the workforce to automate mundane and repetitive tasks, and free up valuable time to focus on other more complex tasks.
Ford Airport is testing a suite of tools that utilise UV technology, including an autonomous robot and UVC Footwear Sanitizing Station.
AirAsia has launched its virtual customer service chatbot, AVA, on WhatsApp to respond to guests seeking support as a result of COVID-19.
Kadri Samsunlu, CEO & GM, İGA Airport Operation, discusses the inauguration of Istanbul Airport’s third independent runway, as well as ambitious technology plans.
Hamad International Airport has implemented disinfectant robots and advanced thermal screening helmets in preparation for post-COVID-19 travel.
Pittsburgh International Airport (PIT) has become the first US airport to use autonomous robots with ultraviolet light technology for cleaning.
Get Future Travel Experience news & updates sent to your inbox
