REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

On the Ground: Robotics & AI

Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.

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Edmonton International Airport to become hub for drone cargo deliveries

Edmonton International Airport has partnered with Drone Delivery Canada to establish the world’s first drone delivery service from an airport.

Robotics & AI // Nov 2019

Frankfurt Airport tests hybrid aerial vehicle in passenger terminal

The hybrid aerial vehicle, trialled at Frankfurt Airport, has been designed to help employees perform status checks in the airport terminal.

Robotics & AI // Nov 2019

Inside KLM’s pioneering approach to artificial intelligence and new technology

KLM’s Director Engineering & Architecture, Daan Debie, explains how the airline uses AI to drive growth, accelerate innovation and streamline operations.

Robotics & AI // Oct 2019

Cebu Pacific launches new chatbot travel assistant

Cebu Pacific has officially launched its online travel assistant, Charlie the Chatbot, to assist customers with pre-flight queries, booking and more.

Robotics & AI // Oct 2019

Fraport trials AI-powered autonomous robot at Frankfurt Airport

Frankfurt Airport recently trialled a new self-driving guide robot, called YAPE, to accompany passengers to their gates and help them with their luggage.

Robotics & AI // Oct 2019

Sendai Airport trials AI-powered chatbot to assist passengers

Robotics & AI // Jul 2019

Air Canada introduces Artificial Intelligence Labs to improve operations and customer experience

Robotics & AI // May 2019

Aeromexico enhances AI-powered chatbot with baggage tracking service

Baggage, Robotics & AI // Mar 2019

Etihad partners with Microsoft to launch first AI Academy

Robotics & AI // Feb 2019

AirAsia unveils AI chatbot as part of website and mobile app facelift

The updates to the website and app are aimed at delivering a more seamless, user-friendly experience, from booking to online shopping and customer support.

Pre-travel, Robotics & AI // Jan 2019

Lufthansa announces partnership with Hopper to tap into AI

The multi-million dollar project will see the two companies exploring predictive analytics models and flight-demand forecasting.

Robotics & AI // Jan 2019

Virgin Australia launches voice check-in through Amazon Alexa

Passengers can link their Velocity membership to Alexa to check-in, obtain their flight departure time, Velocity number and booking reference.

Check-in, Robotics & AI // Oct 2018

FUTURE TRAVEL EXPERIENCE EMEA

3 - 4 June 2020

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Future Travel Experience Ancillary

03 - 04 June 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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Future Travel Experience Global

1-2 September 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Asia leading the charge as airlines and airports embrace customer-facing robots

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On the Ground: Robotics & AI

Subscribe to our newsletter

Edmonton International Airport to become hub for drone cargo deliveries

Frankfurt Airport tests hybrid aerial vehicle in passenger terminal

Inside KLM’s pioneering approach to artificial intelligence and new technology

Cebu Pacific launches new chatbot travel assistant

Fraport trials AI-powered autonomous robot at Frankfurt Airport

Sendai Airport trials AI-powered chatbot to assist passengers

Air Canada introduces Artificial Intelligence Labs to improve operations and customer experience

Aeromexico enhances AI-powered chatbot with baggage tracking service

Etihad partners with Microsoft to launch first AI Academy

AirAsia unveils AI chatbot as part of website and mobile app facelift

Lufthansa announces partnership with Hopper to tap into AI

Virgin Australia launches voice check-in through Amazon Alexa

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Future Travel Experience APEX Asia EXPO

Asia leading the charge as airlines and airports embrace customer-facing robots

AirAsia partners with Google Cloud as digital transformation gathers pace

WestJet launches artificial intelligence powered chatbot on Facebook Messenger

Autonomous security vehicle set to enter operation at Edmonton International Airport

KLM extends voice-based flight search on Google Assistant

Boeing launches Boeing NeXt and reveals investment in AI and blockchain

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