REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
Wizz Air has introduced a new virtual assistant chatbot, which will provide customers with information on flight-related topics and general queries.
Minneapolis-Saint Paul International Airport has introduced a new rolling droid, as part of a pilot programme that enhances contactless food ordering.
Pittsburgh Airport’s Katherine Karolick discusses how the airport is driving industry recovery by tapping into a large ecosystem of startups and innovators.
Royal Schiphol Group’s Rosina Kotey shares more about the airport group’s vision to operate fully autonomous and sustainable airports by 2050.
The video analytics technology, developed by Honeywell, will be tested and refined at San Diego International Airport in a real-life airport environment.
RPA will allow the workforce to automate mundane and repetitive tasks, and free up valuable time to focus on other more complex tasks.
Ford Airport is testing a suite of tools that utilise UV technology, including an autonomous robot and UVC Footwear Sanitizing Station.
AirAsia has launched its virtual customer service chatbot, AVA, on WhatsApp to respond to guests seeking support as a result of COVID-19.
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Kadri Samsunlu, CEO & GM, İGA Airport Operation, discusses the inauguration of Istanbul Airport’s third independent runway, as well as ambitious technology plans.
Hamad International Airport has implemented disinfectant robots and advanced thermal screening helmets in preparation for post-COVID-19 travel.
Pittsburgh International Airport (PIT) has become the first US airport to use autonomous robots with ultraviolet light technology for cleaning.
The technologies adopted by Hong Kong International Airport (HKIA) include disinfection channels, antimicrobial coating and autonomous cleaning robots.
Incheon Airport’s Jungy Han discusses the Smart Airport Team’s ambitious technology plans as well as the COVID-19 Free Airport strategy.
At Cincinnati/Northern Kentucky International Airport, the Neo robot has been deployed to autonomously clean floors throughout the terminal.
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