REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
Southwest Airlines, Worlds, Dallas Fort Worth International Airport, and more explore how Physical AI could transform airline and airport operations, enhance CX and redefine the relationship between people, data and technology.
Heathrow is extending its partnership with Adobe to integrate agentic AI and personalised digital experiences, helping passengers find accurate, relevant airport information across websites and AI-powered search platforms.
Pittsburgh International Airport is testing robotics, AI and computer vision to enhance terminal operations, passenger service and efficiency, with xBridge providing a real-world environment for aviation technology innovation.
Boston Logan International Airport has introduced Amelia, a life-size AI avatar concierge that offers multilingual, conversational assistance, real-time directions and TSA information to help passengers navigate the terminal.
All Nippon Airways and avatarin are expanding remote passenger support across regional airports using ‘newme’ robots operated from Kansai International Airport, combining human expertise and digital technology.
Brisbane Airport has become Australia’s first major airport to trial autonomous robot mowers, boosting airside efficiency while cutting emissions, diesel use and maintenance costs through smart automation.
In this video interview at APEX FTE EMEA and Ancillary & Retailing 2026, nlmtd, NRT, ICN, BRU and LHR discuss the expansion of the BOOST baggage innovation programme, including the launch of its Asia Cluster, and much more.
LaGuardia Gateway Partners has introduced a first-of-its-kind interactive AI hologram in Terminal B, enhancing wayfinding and passenger support with real-time, multilingual digital assistance.
Japan Airlines (JAL) Ground Service and GMO AI & Robotics are trialling humanoid robots for airport ground handling, combining AI and human-like adaptability to reduce workloads, and enhance operational efficiency.
Marina Lützenberger, Program Director, Corporate Strategy & Digitalization, discusses how Fraport has successfully scaled 50+ digitalisation projects in five years – from AI and robotics to workflow optimisation.
Aeroporti di Roma is scaling up its partnership with Outsight, deploying 3D LiDAR and Physical AI across Schengen areas to boost passenger flow management, operational efficiency, and predictive airport operations.
Ahead of his participation at APEX FTE EMEA and Ancillary & Retailing 2026, Emanuele Calà, SVP Transformation & Technology, discusses Aeroporti di Roma’s structured model that integrates AI across three key dimensions: operations, customer engagement, and safety.
San José Mineta International Airport introduces AI humanoid robot ‘José’ at Terminal B, offering real-time multilingual assistance and pioneering the use of physical AI to enhance passenger experience and operational efficiency.
In this deep-dive article, Munich Airport and Lufthansa discuss their collaboration on a Proof of Concept exploring how robotics, automation and autonomous vehicles could transform aircraft turnaround processes at a major hub.
Our comprehensive focus on the key baggage trends set to shape the industry in 2026 and beyond features compelling insights from FTE Baggage Innovation Working Group (BIWG) Captains and a wide selection of BIWG Partners.
Fraport and the German Federal Police have started deploying innovative AI-powered software at Frankfurt Airport. The technology automatically detects items that aren’t allowed in carry-on luggage.
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