REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
Ahead of his participation at FTE Global 2024, Rolf Felkel, Senior Vice President Applications and Partner Management, Fraport, explains what the AI@Fraport initiative involves and the business case and learnings so far.
Ahead of his participation at FTE APEX Asia Expo 2024, Babar Rahman, SVP Global Marketing & Corporate Communications, explains Qatar Airways’ efforts to enhance engagement through personalised, tech-driven interactions.
In this video interview, Schiphol, Avinor, Incheon and nlmtd, share the vision for the groundbreaking new ‘BOOST’ initiative designed to transform the future of baggage handling through robotics and automation.
Royal Schiphol Group, an Airport Lab Network Partner of the FTE Baggage Innovation Working Group (BIWG), and innovation consultancy firm nlmtd, have launched BOOST, a groundbreaking initiative designed to transform the future of baggage handling through robotics and automation, at FTE EMEA 2024.
Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Korean Air – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has partnered with Amazon Web Services (AWS) to develop an AI Contact Center platform to improve the customer experience.
In this interview, Idar Sørgjerd, Department Manager, BHS, Tech & Op. Excellence, shares Avinor’s strategy for its baggage handling infrastructure, with robotics, autonomous vehicles, and AI at the forefront.
Travellers arriving at Amsterdam Airport Schiphol – an Airport Lab Network Partner of the FTE Baggage Innovation Working Group – can now see real-time, AI-powered information about baggage waiting times.
Passengers at Munich Airport can now shop at a self-driving robot. Snackbot ‘JEEVES’ offers a selection of chilled soft drinks and snacks that can be purchased via various cashless payment methods.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Glasgow Airport and Connected Places Catapult are collaborating on a set of accessibility technology trials, including AI and Augmented Reality, as part of the Connected Airport Living Lab programme.
In part 2 of our focus on robotics and automation, SIN, DFW, MIA, MUC and AUS share insights into the latest developments and trends, including how these technologies can enhance operational efficiency and CX.
In part 1 of our focus on robotics and automation, CVG, PIT, ADR and LGW share insights into the latest developments and trends, including how these technologies can enhance operational efficiency and CX.
IAG and PIT – via its xBridge innovation programme – have deployed Synaptic Aviation’s computer vision. This uses AI models for computer vision to monitor ramp operations via cameras stationed at a gate.
MUC’s LabCampus is to welcome Exotec – a pioneer in scalable robotics systems – which is establishing its new HQ at the innovation hub. It strengthens LabCampus’ position in AI, mobility, and tech expertise.
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
Bob Kwik, Global Head of Airports and Ground Transportation, Amazon Web Services, shares his perspective with FTE on the hot topic of generative AI and how airports can use it to help their customers.
FTE’s Head of Baggage Transformation Darin Juby identifies the key trends that will help transform the baggage experience in 2024 and beyond, including bag tracking, robotics, automation and sustainability.
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