On the Ground: Robotics & AI

Through Bebot travellers can quickly access airport information about shops, restaurants, luggage storage and other available services.

Air Canada has introduced the Artificial Intelligence Labs to deliver on its ambition to leverage AI within its operations and customer experience.

Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.

The AI Academy will revolutionise Etihad Airways by upskilling its workforce, optimising operations and creating alternative revenue streams. 

The updates to the website and app are aimed at delivering a more seamless, user-friendly experience, from booking to online shopping and customer support.

The multi-million dollar project will see the two companies exploring predictive analytics models and flight-demand forecasting.