REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

On the Ground: Robotics & AI

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Autonomous security vehicle set to enter operation at Edmonton International Airport

The vehicle is controlled remotely by humans and can also drive autonomously, incorporating machine-learning to perform its tasks.

Robotics & AI // Aug 2018

KLM extends voice-based flight search on Google Assistant

Users can now search for flights in Dutch and once the desired flight has been found, KLM’s smart assistant sends them a link to book the flight directly.

Robotics & AI // Aug 2018

Boeing launches Boeing NeXt and reveals investment in AI and blockchain

Boeing NeXt will leverage the OEM’s research and development activities and investments in areas such as autonomous flight and advanced propulsion.

Robotics & AI // Jul 2018

Brussels Airport agrees introduction of self-driving electric bus

Trials will start after the summer of 2019 and the autonomous vehicle will arrive at Brussels Airport in early 2020 for further tests.

Robotics & AI // Apr 2018

Delta explores wearable robotics to improve employee safety

Delta Air Lines has become a member of the Exoskeleton Technical Advisory Group (X-TAG), which will work on strategies to bring full-body, powered industrial exoskeleton systems to the workforce.

Robotics & AI // Apr 2018

Munich Airport trials AI-powered robot to provide passenger information in Terminal 2

Robotics & AI // Feb 2018

Artificial intelligence – far more than just a chatbot technology for airlines and airports

Robotics & AI // Feb 2018

Chatbots, MVPs and startups – Geneva Airport’s innovation department reveals latest plans

Robotics & AI // Jan 2018

KLM puts artificial intelligence at the heart of its social media service strategy

Robotics & AI // Dec 2017

Haneda Robotics Lab selects seven robots for trials at HND

The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.

Robotics & AI // Dec 2017

SWISS reveals plans to launch customer service chatbot in 2018

The chatbot, which will be available on Facebook’s Messenger platform, will offer 24/7 assistance to passengers before, during and after their trip.

Robotics & AI // Nov 2017

Air NZ’s chatbot gaining intelligence as it comes online outside of New Zealand

The AI-powered “Oscar” chatbot is now able to provide the answers to customers’ questions 67% of the time, and it has just come online in Australia.

Robotics & AI // Oct 2017

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Biometrics, robotics and offsite processing redefining the airport experience across Asia

FTE explores how airlines and airports across Asia are embracing new technologies and trends to help improve and simplify the passenger experience.

Biometrics, Robotics & AI // Sep 2017

KLM’s new AI-powered BlueBot enables flight booking via Messenger

KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.

Pre-travel, Robotics & AI // Sep 2017

Haneda Robotics Lab launches Robot Experiment Project 2017

Haneda Robotics Lab’s Robot Experiment Project 2017 focuses on three core areas: security, transportation and translation.

Robotics & AI // Sep 2017

Air New Zealand explores the potential of social robot at Sydney Airport

The thinking behind the trial is to explore how customers react to the robot and to gauge how the robot can assist passengers in an airport environment.

Robotics & AI // Aug 2017

ANA’s Avatar XPRIZE Visioneers Team is making transportation of consciousness a reality – so will anyone need to fly in the future?

ANA’s Kevin Kajitani discusses the Avatar Visioneers Team’s plans to allow people to transport their consciousness and why it has the potential to change the world.

Robotics & AI // Aug 2017

HMSHost promotes new app with Pepper the Robot

HMSHost is taking Pepper the Robot on a North American airport tour to attract and engage travellers, and encourage them to download the airport dining app, Host2Coast. The free mobile app offers travellers information on the nearest food & beverage locations, operating hours and menu.

Robotics & AI // Jul 2017

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On the Ground: Robotics & AI

Subscribe to our newsletter

Autonomous security vehicle set to enter operation at Edmonton International Airport

KLM extends voice-based flight search on Google Assistant

Boeing launches Boeing NeXt and reveals investment in AI and blockchain

Brussels Airport agrees introduction of self-driving electric bus

Delta explores wearable robotics to improve employee safety

Munich Airport trials AI-powered robot to provide passenger information in Terminal 2

Artificial intelligence – far more than just a chatbot technology for airlines and airports

Chatbots, MVPs and startups – Geneva Airport’s innovation department reveals latest plans

KLM puts artificial intelligence at the heart of its social media service strategy

Haneda Robotics Lab selects seven robots for trials at HND

SWISS reveals plans to launch customer service chatbot in 2018

Air NZ’s chatbot gaining intelligence as it comes online outside of New Zealand

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Future Travel Experience APEX Asia EXPO

Biometrics, robotics and offsite processing redefining the airport experience across Asia

KLM’s new AI-powered BlueBot enables flight booking via Messenger

Haneda Robotics Lab launches Robot Experiment Project 2017

Air New Zealand explores the potential of social robot at Sydney Airport

ANA’s Avatar XPRIZE Visioneers Team is making transportation of consciousness a reality – so will anyone need to fly in the future?

HMSHost promotes new app with Pepper the Robot

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