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On the Ground: Robotics & AI

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AirAsia unveils AI chatbot as part of website and mobile app facelift

The updates to the website and app are aimed at delivering a more seamless, user-friendly experience, from booking to online shopping and customer support.

Pre-travel, Robotics & AI // Jan 2019

Lufthansa announces partnership with Hopper to tap into AI

The multi-million dollar project will see the two companies exploring predictive analytics models and flight-demand forecasting.

Robotics & AI // Jan 2019

Virgin Australia launches voice check-in through Amazon Alexa

Passengers can link their Velocity membership to Alexa to check-in, obtain their flight departure time, Velocity number and booking reference.

Check-in, Robotics & AI // Oct 2018

Asia leading the charge as airlines and airports embrace customer-facing robots

Haneda Robotics Lab, Incheon Airport and Vistara are among those playing a leading role when it comes to the adoption of robots and AI.

Robotics & AI // Oct 2018

AirAsia partners with Google Cloud as digital transformation gathers pace

AirAsia has revealed that it is working with Google Cloud to integrate machine learning and artificial intelligence into every aspect of its business.

Robotics & AI // Oct 2018

WestJet launches artificial intelligence powered chatbot on Facebook Messenger

Robotics & AI // Aug 2018

Autonomous security vehicle set to enter operation at Edmonton International Airport

Robotics & AI // Aug 2018

KLM extends voice-based flight search on Google Assistant

Robotics & AI // Aug 2018

Boeing launches Boeing NeXt and reveals investment in AI and blockchain

Robotics & AI // Jul 2018

Brussels Airport agrees introduction of self-driving electric bus

Trials will start after the summer of 2019 and the autonomous vehicle will arrive at Brussels Airport in early 2020 for further tests.

Robotics & AI // Apr 2018

Delta explores wearable robotics to improve employee safety

Delta Air Lines has become a member of the Exoskeleton Technical Advisory Group (X-TAG), which will work on strategies to bring full-body, powered industrial exoskeleton systems to the workforce.

Robotics & AI // Apr 2018

Munich Airport trials AI-powered robot to provide passenger information in Terminal 2

Munich Airport has teamed up with Lufthansa to trial a humanoid robot, developed by SoftBank Robotics, which provides passengers with information on their gate and restaurants and shops in Terminal 2.

Robotics & AI // Feb 2018

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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Dublin, Ireland

9-10 June 2021

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Artificial intelligence – far more than just a chatbot technology for airlines and airports

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On the Ground: Robotics & AI

Subscribe to our newsletter

AirAsia unveils AI chatbot as part of website and mobile app facelift

Lufthansa announces partnership with Hopper to tap into AI

Virgin Australia launches voice check-in through Amazon Alexa

Asia leading the charge as airlines and airports embrace customer-facing robots

AirAsia partners with Google Cloud as digital transformation gathers pace

WestJet launches artificial intelligence powered chatbot on Facebook Messenger

Autonomous security vehicle set to enter operation at Edmonton International Airport

KLM extends voice-based flight search on Google Assistant

Boeing launches Boeing NeXt and reveals investment in AI and blockchain

Brussels Airport agrees introduction of self-driving electric bus

Delta explores wearable robotics to improve employee safety

Munich Airport trials AI-powered robot to provide passenger information in Terminal 2

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

Artificial intelligence – far more than just a chatbot technology for airlines and airports

Chatbots, MVPs and startups – Geneva Airport’s innovation department reveals latest plans

KLM puts artificial intelligence at the heart of its social media service strategy

Haneda Robotics Lab selects seven robots for trials at HND

SWISS reveals plans to launch customer service chatbot in 2018

Air NZ’s chatbot gaining intelligence as it comes online outside of New Zealand

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