REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Iberia has launched a ChatGPT app powered by OpenAI, marking a new step in its digital transformation strategy. The tool enables customers to search, plan and book travel through more natural, conversational interactions.
Phoenix Sky Harbor International Airport has partnered with ReBokeh Vision Technologies to offer free assistive technology for low-vision travellers, supporting more independent and accessible navigation across the airport.
Southwest Airlines has partnered with Amazon Web Services (AWS) to accelerate its shift to a cloud-based, AI-enabled operating model, targeting full modernisation across its technology ecosystem by 2028.
Avelo Airlines has launched a new Disruption Assistance service powered by HTS (Hopper Technology Solutions), giving customers real-time rebooking and refund options to improve convenience and control during disruptions.
Aer Lingus has signed a multi-year agreement with AISmartPlan after a successful IAGi Accelerator trial, using AI-powered maintenance planning to improve efficiency and streamline operational decision-making.
WestJet has partnered with HTS (Hopper Technology Solutions) to introduce a Cancel For Any Reason ancillary product, giving travellers greater flexibility while supporting customer satisfaction and revenue growth.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this interview, Eric Léopold, Founder & Managing Director, Threedot, and Content Director, APEX FTE Ancillary & Retailing, discusses how agentic AI will redefine airline commercial models, the organisational shifts required, and more.
iGA Istanbul Airport details its digital-first commercial strategy, focusing on transit engagement, 340+ destinations and new hybrid retail-F&B innovations, including plans to introduce a food delivery system called UÇUR.
LaGuardia Gateway Partners has introduced a first-of-its-kind interactive AI hologram in Terminal B, enhancing wayfinding and passenger support with real-time, multilingual digital assistance.
Berlin Brandenburg Airport has integrated flight comparison and booking into its website and app, enabling passengers to search, compare and book flights worldwide via Kiwi.com.
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
15-17 June 2027, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
15-17 June 2027, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
LaGuardia Gateway Partners has introduced a first-of-its-kind interactive AI hologram in Terminal B, enhancing wayfinding and passenger support with real-time, multilingual digital assistance.
Berlin Brandenburg Airport has integrated flight comparison and booking into its website and app, enabling passengers to search, compare and book flights worldwide via Kiwi.com.
Porter Airlines has partnered with HTS (Hopper Technology Solutions) to launch Disruption Assistance, an optional add-on delivering real-time rebooking, cross-airline flexibility and refunds, enhancing CX while driving efficiency.
American Airlines has redesigned its mobile app as a smarter travel companion, combining innovation and customer-centric features to streamline trip management, improve flexibility, and enhance the overall passenger experience.
Austin-Bergstrom Airport has unveiled its fully operational AUS Flight Map, a digital tool enabling travellers to explore nonstop and connecting flights, compare options, and plan journeys with real-time insights.
Marina Lützenberger, Program Director, Corporate Strategy & Digitalization, discusses how Fraport has successfully scaled 50+ digitalisation projects in five years – from AI and robotics to workflow optimisation.
Wizz Air has partnered with HTS to introduce Disruption Assistance, a proactive rebooking solution that enhances passenger flexibility, boosts ancillary revenue, and improves CX during day-of-travel disruptions.
Alaska Airlines and Hawaiian Airlines have transitioned to a shared passenger service system, unifying bookings, apps, loyalty programmes, and airport check-in to deliver a seamless, self-service-enabled CX.
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