REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The FTE Global 2026 agenda features meetings of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group. Attendees will participate in exclusive tours, dynamic sessions, and more.
Nicole Huang, SVP Fleet Experience, Virgin Voyages, shares her perspectives on using AI to remove friction, creating more meaningful human connections, and what aviation can learn from the hospitality industry.
JFK Terminal 6 is deploying Sittig Technologies’ PAXGuide platform to automate passenger announcements across every gate, combining AI-powered text-to-speech and multilingual communication to enhance digital CX.
All Nippon Airways and avatarin are expanding remote passenger support across regional airports using ‘newme’ robots operated from Kansai International Airport, combining human expertise and digital technology.
Qatar Airways has partnered with Uber for Business to enhance the corporate travel experience, enabling Beyond Business members to redeem Qrewards for Uber ride vouchers and helping manage travel spending.
CVG, MUC, Publicis Sapient, ADR, MWAA and Cognizant share how they are putting agentic AI into practice, from predictive ground transportation and autonomous systems to intelligent passenger assistance and enterprise-wide orchestration.
When baggage scan uploads began failing at a US airport, strong cellular coverage wasn’t the problem. Network performance data revealed peak-time congestion and highlighted how switching providers and increasing bandwidth could improve aircraft turn times.
Members of the FTE Data Sharing Think Tank from MIA, IAGi, Barich, Inc., MWAA and RNO discuss the practical steps organisations can take to build the trusted data foundations needed to power the future of aviation.
Emirates has launched Crypto.com Pay across its website and app, giving eligible customers in the UAE a new digital payment option for flight bookings as the airline continues to enhance its online retail experience.
Ryanair has extended its AWS partnership for five years, expanding its use of cloud and AI technologies to enhance passenger experience, improve operational efficiency and accelerate digital innovation across the airline.
Emirates has launched Crypto.com Pay across its website and app, giving eligible customers in the UAE a new digital payment option for flight bookings as the airline continues to enhance its online retail experience.
Ryanair has extended its AWS partnership for five years, expanding its use of cloud and AI technologies to enhance passenger experience, improve operational efficiency and accelerate digital innovation across the airline.
HK Express is rolling out its new Cabin Connect platform across its fleet, enabling passengers to order food, shop, track flights and request seat upgrades from their own devices for a more seamless inflight experience.
Ahead of FTE Global 2026, Southwest Airlines, nlmtd, Airbus and Synaptic Aviation explore the technologies, lessons learned and collaborative approaches that are shaping the next generation of aircraft turnaround operations.
American Airlines is expanding its digital travel ecosystem with new tools for booking, disruption recovery and airport processing, helping customers manage their journeys more easily while improving convenience.
Riyadh Air has launched RX Pay, a branded payment card programme that rewards everyday spending with Sfeer Points, extending the airline’s digital travel experience beyond the journey through Mastercard.
Digital innovation is transforming CX, but human-centred design remains essential. In this interview, Martha Edge, Innovation & Experience Director, CLT Airport, shares her vision for more inclusive airport journeys.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
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