REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The TSA has partnered with Google Wallet to expand Touchless ID, enabling eligible travellers to use facial recognition for faster, more seamless airport security screening at participating airports across the U.S.
In this video interview at APEX FTE EMEA and Ancillary & Retailing 2026, Vera Jakobsen, Vice President Digital, Munich Airport, shares insights into autonomous operations, AI enablement, airport operations orchestration, and much more.
Virgin Atlantic Chief Customer Officer (CMXO) & Executive Vice President Juha Jaervinen sets out a forward-looking vision for how artificial intelligence (AI) will reshape airline retailing and the end-to-end passenger experience.
Perth Airport has selected DXC Technology as Master Systems Integrator for its new terminal development, laying the digital foundations for a connected, efficient and seamless passenger experience.
SWISS is enhancing the passenger experience with digital inflight menus that allow travellers to view meal options before departure and, on eligible flights, pre-select or pre-order their preferred meal.
Iberia has launched a ChatGPT app powered by OpenAI, marking a new step in its digital transformation strategy. The tool enables customers to search, plan and book travel through more natural, conversational interactions.
Phoenix Sky Harbor International Airport has partnered with ReBokeh Vision Technologies to offer free assistive technology for low-vision travellers, supporting more independent and accessible navigation across the airport.
In this interview, Eric Léopold, Founder & Managing Director, Threedot, and Content Director, APEX FTE Ancillary & Retailing, discusses how agentic AI will redefine airline commercial models, the organisational shifts required, and more.
Pegasus Innovation Lab has partnered with Overwatch AI as a strategic investor and design partner, deploying an AI-powered platform that helps pilots, cabin crew and operations teams access critical information and make faster decisions.
Turkish Airlines is reshaping airline retailing, moving from static fares to dynamic, contextual offers powered by data, AI and in‑house innovation. Discover how the carrier is redefining the modern commercial model.
Pegasus Innovation Lab has partnered with Overwatch AI as a strategic investor and design partner, deploying an AI-powered platform that helps pilots, cabin crew and operations teams access critical information and make faster decisions.
Turkish Airlines is reshaping airline retailing, moving from static fares to dynamic, contextual offers powered by data, AI and in‑house innovation. Discover how the carrier is redefining the modern commercial model.
Miami International Airport has revealed plans for a new AI-enabled Airport Operations Center and Digital Monitoring Hub, advancing safety, operational efficiency and digital transformation as part of its $14 billion modernisation.
Austrian Airlines has partnered with Spafax to digitally transform its inflight and lounge media, enhancing passenger experience while unlocking new ancillary revenue through premium, high‑attention environments.
iGA Istanbul Airport details its digital-first commercial strategy, focusing on transit engagement, 340+ destinations and new hybrid retail-F&B innovations, including plans to introduce a food delivery system called UÇUR.
LaGuardia Gateway Partners has introduced a first-of-its-kind interactive AI hologram in Terminal B, enhancing wayfinding and passenger support with real-time, multilingual digital assistance.
Berlin Brandenburg Airport has integrated flight comparison and booking into its website and app, enabling passengers to search, compare and book flights worldwide via Kiwi.com.
Porter Airlines has partnered with HTS (Hopper Technology Solutions) to launch Disruption Assistance, an optional add-on delivering real-time rebooking, cross-airline flexibility and refunds, enhancing CX while driving efficiency.
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