REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Alaska Airlines and Hawaiian Airlines launch a unified mobile app, letting travellers manage bookings, check-in, and travel updates in one streamlined platform. The app preserves airline branding while enhancing overall passenger experience.
Air New Zealand tests a digital identity solution that lets travellers share verified passport information via the app and Apple Wallet. Biometric verification reduces repeated checks, creating a smoother, secure journey from check-in to arrival.
TAV Operation Services is introducing Treva, a digital platform unifying airport services for a seamless, end-to-end travel experience, initially at İzmir Adnan Menderes, Milas-Bodrum, and Ankara Esenboğa airports.
Delta Air Lines and Amazon are partnering to deliver next-generation inflight connectivity using Leo satellite technology, enabling faster, more personalised digital experiences across the travel journey.
United Airlines is piloting real-time TSA security wait times in its mobile app, giving passengers greater visibility and control, while enhancing the end-to-end digital travel experience across key U.S. hubs.
Saudia has introduced Google’s Share Item Location feature to support faster baggage recovery, enabling passengers to securely share tracking data and gain greater visibility and reassurance during the journey.
Ahead of his participation at APEX FTE EMEA and Ancillary & Retailing 2026, Brian Horgan, Transformation Lead, discusses how Aer Lingus is enhancing ramp and baggage operations through digital transformation, real-time data, and a focus on empowering frontline teams.
airBaltic is the first Starlink-connected airline to bring a global inflight shopping mall onboard. AirMall offers 20,000+ brands, personalised picks, loyalty rewards, and delivery – all through the Skynet WiFi portal.
Wizz Air, Immfly and gateretail have unveiled a unified digital cabin ecosystem, combining onboard retail, passenger connectivity, and operational data. The integration enhances service efficiency and personalisation.
In a series of interviews, we explore the innovations shaping the future of airport operations and customer experience, from smarter baggage handling to seamless biometric integration, robotics and autonomous vehicles, and much more.
Wizz Air, Immfly and gateretail have unveiled a unified digital cabin ecosystem, combining onboard retail, passenger connectivity, and operational data. The integration enhances service efficiency and personalisation.
In a series of interviews, we explore the innovations shaping the future of airport operations and customer experience, from smarter baggage handling to seamless biometric integration, robotics and autonomous vehicles, and much more.
On 16 March 2026, members of the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group gathered in London for a Heathrow-hosted FTE Communities Live Day, featuring inspiration-filled sessions, and much more.
American Airlines is enhancing its digital platform with real-time delay and cancellation explanations, giving passengers greater transparency, control and access to self-service tools during travel disruption.
In this deep-dive focus, we explore how 4 airlines – Air France, All Nippon Airways, Lufthansa and Virgin Atlantic – are focusing on taking personalisation to the next level in a way that is intuitive, contextual and seamless.
In this deep-dive article, Munich Airport and Lufthansa discuss their collaboration on a Proof of Concept exploring how robotics, automation and autonomous vehicles could transform aircraft turnaround processes at a major hub.
Sydney Airport has partnered with WeKnow to launch a premium taxi and Uber booking platform at T1 International. The integrated digital and kiosk service enables passengers to pre-book and pre-pay for onward travel.
Virgin Atlantic has launched a new mobile app that centralises bookings, boarding, real-time notifications and AI-powered support, helping travellers manage every step of their journey while tracking Flying Club rewards.
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