REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
American Airlines is expanding digital self-service options for checked baggage, enabling prepayment at booking, automated refunds and faster bag drop via kiosks to streamline the airport journey.
Melbourne Airport has deployed the Veovo Intelligent Airport Platform to unify operational data, improve coordination and decision-making, and provide a scalable foundation for managing growing passenger volumes.
Miami International Airport has launched TSA PreCheck Touchless ID at concourses D, E, and H, offering eligible travellers a faster, touchless identity verification process using cutting-edge biometric technology.
The New Terminal One at JFK has launched Enhanced Passenger Processing, a next-generation biometric system to speed up international arrivals for a more efficient, secure travel experience.
Vantage Group, Iberia, Threedot, MUC, Icelandair, LHR, LOT Polish Airlines, AMS, Kinetic Consultancy, FRA and KEF share their insights into the key trends and technologies that will shape ancillary & retailing strategies in 2026 and beyond.
Riyadh Air and Mastercard have announced a strategic partnership to deliver a digitally native travel and payments ecosystem, spanning consumer rewards, premium airport experiences and next-gen payment innovation.
United Airlines has expanded digital meal pre-ordering to United Economy, allowing travellers to select fresh meals via the airline’s website and mobile app, enhancing CX and minimising food waste.
Virgin Atlantic has unveiled the full rollout of its innovative digital Concierge, which leverages cutting-edge AI technology to create a seamless, personalised experience with an intelligent, always-on travel companion.
flydubai has partnered with Amperity, an AI-powered customer data cloud, as part of its ongoing transformation journey, reinforcing its commitment to driving innovation and investing in enhancing CX.
Virgin Atlantic has unveiled the full rollout of its innovative digital Concierge, which leverages cutting-edge AI technology to create a seamless, personalised experience with an intelligent, always-on travel companion.
flydubai has partnered with Amperity, an AI-powered customer data cloud, as part of its ongoing transformation journey, reinforcing its commitment to driving innovation and investing in enhancing CX.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
The Lufthansa Group and Amadeus have entered a ground-breaking partnership to make booking, adjusting, and managing flights even easier and more intuitive. The focus is on the introduction of an ‘Order ID’.
In this video interview at APEX FTE Asia Expo 2025, Bernadette Berger, Director of Innovation, shares how Alaska Airlines is leveraging AI, digital and automation to revolutionise ramp operations, and much more.
United Airlines has launched new app features designed to save customers time and improve the overall travel experience, including ‘Virtual Gate’, an upgraded mobile bag tracking feature, and more.
Lima’s Jorge Chávez International Airport has introduced a fully automated immigration system in its new terminal, in partnership with SITA, setting a new benchmark for fast, secure, and seamless border crossings.
With the end of 2025 fast approaching, here Future Travel Experience highlights some of our most popular original content from each of the last 12 months – from robotics and AI to inflight innovation, and much more.
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