Redefining the end-to-end passenger experience | Independent news and events
Amsterdam Airport Schiphol and WeChat are providing an integrated range of services such as travel information and the possibility of pre-booking products.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport in advance of their flight.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport and find nearby points of interest before their flight.
Following the launch of a new app, AirlineCheckins Plus customers can now access inflight Wi-Fi onboard 36 airlines thanks to a partnership with iPass.
Lufthansa Group’s Dr. Björn Becker reveals all about how Lufthansa is using digital channels to support passengers during irregular operations.
Geneva Airport’s Gilles Brentini and Hamidul Huq talk chatbots, blockchain, robots, startups and improving the passenger experience.
Passengers will be able to earn frequent flyer points on Uber trips to and from certain airports in Australia when booking an Uber via the Qantas app.
Passengers can now pay for their tickets, seat selection, travel insurance and other ancillary purchases using Apple Pay and Android Pay.
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
03 - 04 June 2020
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
The AI-powered “Oscar” chatbot is now able to provide the answers to customers’ questions 67% of the time, and it has just come online in Australia.
Passengers flying on domestic services with Delta Air Lines can now be checked in automatically via the carrier’s iOS and Android apps.
Stuart Rattray, GM Technology, outlines how Sydney Airport is embracing open data and biometrics to improve the passenger experience and optimise efficiency.
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Passengers will be able to purchase products from multiple airport retailers and collect all of their items from a single collection point at the airport.
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