Redefining the end-to-end passenger experience | Independent news and events
Following the launch of a new app, AirlineCheckins Plus customers can now access inflight Wi-Fi onboard 36 airlines thanks to a partnership with iPass.
Lufthansa Group’s Dr. Björn Becker reveals all about how Lufthansa is using digital channels to support passengers during irregular operations.
Passengers at Hamburg Airport can now use the FLIO airport app to access exclusive retail and F&B offers, and book parking and lounge access.
The agreement between Bristol Airport and Vodafone will ensure travellers and employees receive a fast mobile connection in departures, arrivals and on all transport links.
The BARTA initiative goes beyond the existing airport-retailer-brand relationship, bringing an airline into the mix for the first time.
The AI-powered “Oscar” chatbot is now able to provide the answers to customers’ questions 67% of the time, and it has just come online in Australia.
Passengers flying on domestic services with Delta Air Lines can now be checked in automatically via the carrier’s iOS and Android apps.
Stuart Rattray, GM Technology, outlines how Sydney Airport is embracing open data and biometrics to improve the passenger experience and optimise efficiency.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and the resurgent Turkish aviation market
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Passengers will be able to purchase products from multiple airport retailers and collect all of their items from a single collection point at the airport.
US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
Delta Air Lines has rolled out 100 handheld devices to help agents drive more personal engagements with customers at Hartsfield-Jackson Atlanta International Airport.
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
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