REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

Tagged: Mobile Technology

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How the COVID-19 pandemic could change the end-to-end passenger experience forever

FTE explores what the passenger experience might look like post-COVID-19 and what this could mean for airlines, airports and travellers.

Initiatives // Apr 2020

Gatwick Airport launches Facebook Messenger chatbot

The ‘Gatwick Chatbot’ on Facebook Messenger provides passengers with easy access to information before and during their trip.

Mobile & Wearables // Jul 2019

Schiphol to offer unique travel and shopping experience with WeChat services for Chinese passengers

Amsterdam Airport Schiphol and WeChat are providing an integrated range of services such as travel information and the possibility of pre-booking products.

Airport // May 2019

Nice Côte d’Azur becomes first French airport to bring detailed terminal maps to Apple Maps

Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport in advance of their flight.

Wayfinding & Passenger Services // Feb 2019

Newcastle Airport brings detailed terminal map to Apple Maps

Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport and find nearby points of interest before their flight.

Wayfinding & Passenger Services // Jan 2019

Lufthansa Innovation Hub’s AirlineCheckins app expanded to include inflight Wi-Fi

Connectivity // Aug 2018

How Lufthansa is empowering passengers to self-manage disruption at the airport and in-flight

Initiatives // Aug 2018

Hamburg Airport announces cooperation with FLIO airport app

Ancillary // Jul 2018

Bristol Airport to install Vodafone UK 4G mobile connectivity

Initiatives // Mar 2018

Budapest Airport, Wizz Air and Heinemann Duty Free collaborate on first-of-its-kind travel retail trial

The BARTA initiative goes beyond the existing airport-retailer-brand relationship, bringing an airline into the mix for the first time.

Airport, In-flight // Mar 2018

Flybe embraces digital transformation to create customer experience, ancillary revenue and efficiency benefits

Flybe CIO Peter Hauptvogel outlines how the regional airline plans to use digital developments and the latest technology to realise wide-reaching improvements.

Initiatives, Pre-travel // Feb 2018

Chatbots, MVPs and startups – Geneva Airport’s innovation department reveals latest plans

Geneva Airport’s Gilles Brentini and Hamidul Huq talk chatbots, blockchain, robots, startups and improving the passenger experience.

Robotics & AI // Jan 2018

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Future Travel Experience Global

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience Ancillary

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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FUTURE TRAVEL EXPERIENCE EMEA

Dublin, Ireland

9-10 June 2021

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Qantas adds frequent flyer benefits with new Uber partnership

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Tagged: Mobile Technology

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How the COVID-19 pandemic could change the end-to-end passenger experience forever

Gatwick Airport launches Facebook Messenger chatbot

Schiphol to offer unique travel and shopping experience with WeChat services for Chinese passengers

Nice Côte d’Azur becomes first French airport to bring detailed terminal maps to Apple Maps

Newcastle Airport brings detailed terminal map to Apple Maps

Lufthansa Innovation Hub’s AirlineCheckins app expanded to include inflight Wi-Fi

How Lufthansa is empowering passengers to self-manage disruption at the airport and in-flight

Hamburg Airport announces cooperation with FLIO airport app

Bristol Airport to install Vodafone UK 4G mobile connectivity

Budapest Airport, Wizz Air and Heinemann Duty Free collaborate on first-of-its-kind travel retail trial

Flybe embraces digital transformation to create customer experience, ancillary revenue and efficiency benefits

Chatbots, MVPs and startups – Geneva Airport’s innovation department reveals latest plans

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

Qantas adds frequent flyer benefits with new Uber partnership

Singapore Airlines app now accepts Apple Pay and Android Pay

Air NZ’s chatbot gaining intelligence as it comes online outside of New Zealand

Delta launches auto check-in for iOS and Android app users

From open data to biometric processing – Sydney Airport’s new technology strategy starting to pay off

Singapore Airlines and ride-hailing app Grab announce ground transport partnership

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