REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Content plans: Autonomous operations. Find out more >>
Find out more about the innovative solutions that will be on display at FTE Dublin on 23-25 May 2023 from the industry’s most established global industry providers and startups.
Delta has launched ‘Delta Sync Exclusives’ – a first-of-its-kind platform to curate the onboard experience for passengers. The new digital experience for mobile devices brings together exclusive content, access and offers to customers.
Hawaiian Airlines has unveiled its Boeing 787 Dreamliner interior and a new class of premium service – the Leihōkū Suites, combining “evocative cabin design and unparalleled service”. Hawaiian’s 787 enters service early next year.
Air New Zealand has revealed more details about its Skynest – the world’s first sleep pods in the sky. The airline expects Skynest to be a real game-changer, adding more flexibility to the economy travel experience.
Norwegian is to launch Anuvu’s cutting-edge high-speed WiFi technology as it works on “developing and improving our services onboard and having a seamless, stable WiFi experience in the air”.
Etihad will take delivery of three new Boeing 787s in Q3 2023, with new interiors featuring Business suites with privacy doors. Upgraded experiences include enhanced Wi-Fly packages and an environmentally-conscious dining experience.
BA Euroflyer has expanded the options for customers to purchase in Euro Traveller and launched new seasonal menus in Club Europe.
Arlette van der Veer, Senior Manager Radical Innovation, KLM, explains current projects including digitalisation of the KLM Innovation Ecosystem and what industry stakeholders can learn from the KLM approach to innovation.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Etihad has launched new Wi-Fly ‘Chat’ and ‘Surf’ packages to ensure travellers have “an enjoyable connected experience” on its wide-body fleet, meaning they can catch up on social media, work or browse as they wish.
Austrian Airlines is modernising its long-haul fleet from 2024 with 10 Boeing 787-9 aircraft. Featuring “the newest generation of technology”, the new long-haul fleet will transform the passenger experience.
Turkish Airlines has introduced free and limitless messaging services to all passengers on international flights where internet access is available, through applications such as WhatsApp, Messenger or iMessage.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
Air India has completed the first phase of its five-year transformation programme known as Vihaan.AI, laying the foundation for future growth. The airline is now moving on to the second phase as it develops “a completely revamped customer proposition”.
Pegasus Airlines is taking the digitalisation of its cabin to a whole new level by strengthening its existing partnership with Immfly Group, which will install its Equilux Aero (LUX-1) hardware across the carrier’s entire fleet.
To enhance support services for travellers with hidden disabilities, Emirates has rolled out specialised training to cabin crew and ground staff. It has also collaborated with Dubai Airport on a travel planner and autism friendly route to make the pre-boarding experience more seamless.
Virgin Atlantic is launching its new spring/summer menu across all cabins from 5 April 2023, as part of its continued efforts to “create unique and personal experiences for customers”.
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