REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Members of the FTE Data Sharing Think Tank from MIA, IAGi, Barich, Inc., MWAA and RNO discuss the practical steps organisations can take to build the trusted data foundations needed to power the future of aviation.
Delta has partnered with DraftKings to launch SkyPicks, a free-to-play sports prediction experience within Delta Sync that enables SkyMiles Members to engage with live sports content and compete for Delta Gift Cards.
Emirates has launched Crypto.com Pay across its website and app, giving eligible customers in the UAE a new digital payment option for flight bookings as the airline continues to enhance its online retail experience.
LOT Polish Airlines has refreshed its long-haul Business Class experience with new amenity kits, premium skincare products, upgraded headphones and expanded Polish brand collaborations.
Ryanair has extended its AWS partnership for five years, expanding its use of cloud and AI technologies to enhance passenger experience, improve operational efficiency and accelerate digital innovation across the airline.
American Airlines is expanding its digital travel ecosystem with new tools for booking, disruption recovery and airport processing, helping customers manage their journeys more easily while improving convenience.
Emirates is enhancing its Economy Class experience with the rollout of the U-Dream Headrest, an innovative seat addition designed to provide greater comfort and support for passengers on long-haul journeys.
Virgin Atlantic and Joby Aviation have formalised their UK partnership, paving the way for passengers to book electric air taxi connections alongside flights and creating a more seamless end-to-end travel experience.
Air Canada and Airbus plan to launch a co-investment platform to accelerate Sustainable Aviation Fuel production in Canada, combining investment, industry collaboration and corporate SAF demand.
Riyadh Air has launched RX Pay, a branded payment card programme that rewards everyday spending with Sfeer Points, extending the airline’s digital travel experience beyond the journey through Mastercard.
United Airlines is introducing a new Economy Plus seating concept on its Airbus A321XLR fleet, adding extra space and a shared table design as part of its wider strategy to enhance passenger choice and onboard comfort.
Air New Zealand has unveiled Boeing 777-300ER cabin upgrades featuring new Business Premier and Economy interiors, delivering a more consistent international passenger experience while extending the life of its existing fleet.
Air France has unveiled new comfort kits across its La Première, Business and Premium cabins, combining refined design, premium skincare partnerships and sustainable materials to enhance the long-haul passenger experience.
Air Canada has introduced new premium bedding and amenities across all cabins on international flights, enhancing passenger comfort and wellbeing as part of its end-to-end customer experience strategy.
Vueling has partnered with Google Gemini to launch an AI-powered experience that transforms travellers’ favourite holiday memories into personalised digital magnets, extending customer engagement.
Vietnam Airlines has partnered with Stellar Entertainment to launch an automated inflight entertainment microsite, enabling passengers to explore onboard content before they fly while streamlining content management.
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