REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways has begun rolling out a redesigned mobile app that enhances the end-to-end passenger experience with real-time journey updates, expanded self-service and a more personalised digital travel experience.
Delta Air Lines is expanding passenger choice with new Basic fares across its premium cabins, giving travellers lower-cost access to Delta First, Delta Premium Select and Delta One with customisable travel benefits.
Copa Airlines is introducing Starlink inflight connectivity across its fleet, becoming the first airline in Latin America to offer the high-speed WiFi service, with rollout scheduled for completion in early 2027.
Salla Rinta-Kanto, Head of Products and Retailing Development, shares how Finnair is applying modern retailing principles throughout the passenger journey – from personalised ancillary offers to a new onboard ordering platform.
Help shape the future of aviation. Cast your vote in FTE’s special 20th anniversary poll and tell us which technology will transform the industry over the next 20 years. Results will be revealed at FTE Global, Dallas, Texas, 8 to 10 September.
Emirates has unveiled a next-generation signature lounge concept for global rollout, investing more than AED 50 million in each lounge to deliver premium design, integrated technology and elevated hospitality.
Air France is elevating the premium lounge experience at Paris-CDG with new seasonal menus by renowned chef Yves Camdeborde, combining French culinary excellence with a commitment to more sustainable dining.
SimpliFlying Founder & CEO Shashank Nigam shares how agentic AI will fundamentally reshape airline distribution, determining which carriers reach travellers first and which offers are surfaced, or ignored, by autonomous digital agents.
Southwest Airlines has begun rolling out Starlink-powered inflight connectivity, giving passengers access to high-speed internet for streaming, working and staying connected throughout their journey.
United Airlines and DIRECTV are bringing live TV streaming to Starlink-enabled seatback screens across up to 150 aircraft, giving travellers access to real-time sports, news and entertainment, including FIFA World Cup coverage.
Iberia has introduced Starlink-powered onboard connectivity on the first aircraft in its fleet, delivering high-speed, free WiFi across all cabins. The service enables seamless gate-to-gate internet access for all passengers.
American Airlines is enhancing the passenger experience on its Airbus A319 and A320 fleets with upgraded cabins, premium seating and improved onboard amenities. The retrofitted aircraft will enter service this summer.
Air France is elevating its onboard experience with a new cocktail collection available across all long-haul cabins. Created in partnership with chef mixologist Matthias Giroud, the drinks celebrate French mixology and craftsmanship.
WestJet is enhancing its onboard food and beverage offering through a new partnership with Calgary’s Tool Shed Brewing Company. From 15 July 2026, travellers will be able to enjoy three locally brewed craft beers.
Virgin Atlantic Chief Customer Officer (CMXO) & Executive Vice President Juha Jaervinen sets out a forward-looking vision for how artificial intelligence (AI) will reshape airline retailing and the end-to-end passenger experience.
Southwest Airlines has marked 15 years of its ‘Live at 35’ inflight music programme with a surprise performance by the Plain White T’s, showcasing its focus on delivering memorable onboard passenger experiences.
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