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Redefining the end-to-end passenger experience | Independent news and events

Up in the Air: Crew Empowerment

A round-up of how airlines are equipping flight attendants with tablets and other personal electronic devices to improve the passenger experience and increase in-flight commercial opportunities.

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British Airways invests in cabin crew app to drive personalised customer service

British Airways will provide its crew with iPhone XRs loaded with a selection of apps to help offer customers additional assistance during their journey.

Crew Empowerment // Aug 2019

Rossiya Airlines equips flight attendants with iPads to improve efficiency

A total of 450 crew members will have access to all of the necessary flight information inflight via their iPad 4th Gen tablet devices.

Crew Empowerment // Aug 2018

5 crew empowerment initiatives that can improve onboard efficiency and experiences

FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience.

Crew Empowerment // Aug 2017

Lufthansa equips flight attendants with iPad minis to improve in-flight experience

Lufthansa will provide its 20,000 flight attendants with iPad minis, as part of a major digital transformation programme.

Crew Empowerment // Jun 2017

Delta crew leveraging big data to personalise in-flight experience

Flight attendants are using handheld devices and big data to provide the most loyal customers with a more personalised onboard experience.

Crew Empowerment // May 2017

Air New Zealand explores if Microsoft’s HoloLens can enhance in-flight service

Crew Empowerment, Personalisation // May 2017

Philippine Airlines partners with SITAONAIR to personalise in-flight service

Crew Empowerment, Personalisation // Apr 2017

United Airlines partners with IBM to empower front-line staff with enterprise apps

Crew Empowerment // Feb 2017

How Alaska Airlines is empowering crew with iPhone apps

Crew Empowerment // Aug 2016

Boeing using ‘vCabin’ to test futuristic smart aircraft concepts

Boeing has announced that it is using its new vCabin tool to test a range of interactive technologies that could revolutionise the aircraft cabin.

Connectivity, Crew Empowerment // Aug 2016

easyJet to trial cabin crew uniforms with embedded wearable technology

From early 2016 easyJet will trial new cabin crew and engineer uniforms, which feature LED lights, in-built microphones and air quality sensors.

Crew Empowerment // Nov 2015

Delta equips flight attendants with Guest Service Tool in attempt to ‘bring humanity back to flying’

Allison Ausband, Delta’s SVP of In-Flight Service, explains how the tablet-based Guest Service Tool will help flight attendants personalise the onboard experience.

Crew Empowerment // Sep 2015

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GEE acquires big data capabilities and sets sights on achieving ‘connected aircraft vision’

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Up in the Air: Crew Empowerment

Subscribe to our newsletter

British Airways invests in cabin crew app to drive personalised customer service

Rossiya Airlines equips flight attendants with iPads to improve efficiency

5 crew empowerment initiatives that can improve onboard efficiency and experiences

Lufthansa equips flight attendants with iPad minis to improve in-flight experience

Delta crew leveraging big data to personalise in-flight experience

Air New Zealand explores if Microsoft’s HoloLens can enhance in-flight service

Philippine Airlines partners with SITAONAIR to personalise in-flight service

United Airlines partners with IBM to empower front-line staff with enterprise apps

How Alaska Airlines is empowering crew with iPhone apps

Boeing using ‘vCabin’ to test futuristic smart aircraft concepts

easyJet to trial cabin crew uniforms with embedded wearable technology

Delta equips flight attendants with Guest Service Tool in attempt to ‘bring humanity back to flying’

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Future Travel Experience APEX Asia EXPO

GEE acquires big data capabilities and sets sights on achieving ‘connected aircraft vision’

Emirates cabin crew to undertake ‘virtual, immersive, game-based’ training

Three onboard passenger experience trends from the first quarter of 2015

GuestLogix adds Bitcoin payment acceptance but virtual currency uptake remains low

Transavia plans tablet rollout to empower cabin crew

Singapore Airlines plans to personalise onboard service with new tablet-based solution

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