A total of 450 crew members will have access to all of the necessary flight information inflight via their iPad 4th Gen tablet devices.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
A round-up of how airlines are equipping flight attendants with tablets and other personal electronic devices to improve the passenger experience and increase in-flight commercial opportunities.
A total of 450 crew members will have access to all of the necessary flight information inflight via their iPad 4th Gen tablet devices.
FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience.
Lufthansa will provide its 20,000 flight attendants with iPad minis, as part of a major digital transformation programme.
Flight attendants are using handheld devices and big data to provide the most loyal customers with a more personalised onboard experience.
Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.
From early 2016 easyJet will trial new cabin crew and engineer uniforms, which feature LED lights, in-built microphones and air quality sensors.
Allison Ausband, Delta’s SVP of In-Flight Service, explains how the tablet-based Guest Service Tool will help flight attendants personalise the onboard experience.
Global Eagle Entertainment (GEE) has announced the acquisition of masFlight and navAero, which will enable the company to better leverage big data and analytics.
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The game-based training will allow Emirates’ cabin crew to learn about and experience the pressure of real-world challenges in a safe, virtual environment.
As Q1 2015 comes to an end, FTE explores how crew empowerment, cabin ambience and non-premium investments are impacting the passenger experience.
GuestLogix has announced that its Transaction Processing Engine will enable the acceptance of onboard payment by Bitcoin and other virtual currencies.
Next month, Dutch low-cost carrier Transavia will introduce the tablet-based Connected Crew solution and install an AirFi Box on each of its aircraft.
Singapore Airlines has teamed up with TCS to introduce a mobile solution, which will offer benefits in terms of efficiency and passenger experience.
Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
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