REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how airlines are equipping flight attendants with tablets and other personal electronic devices to improve the passenger experience and increase in-flight commercial opportunities.
FTE looks at five recent trends, from inflight pre-ordering to personal tablets for crew, that can help promote safe onboard experience, reduce costs and empower crew.
The personal devices have been introduced to optimise onboard sales and communication, while also providing flight-related documents for cabin crew.
Qatar Airways has adopted six ultraviolet cabin cleaning systems, developed by Honeywell, which could treat an aircraft cabin in less than 10 minutes.
American Airlines has announced that it will be using an electrostatic spraying solution across its entire fleet in the coming months.
FTE looks at some recent initiatives from Delta, United, Iberia, JetBlue and Etihad Airways to keep passengers and crew safe inflight.
IATA has stated that it backs the use of face masks onboard, but opposes social distancing measures that would leave “middle seats” empty.
Personal protective equipment, thermal scanners and social distancing indicators have been introduced to help keep passengers and staff safe.
British Airways will provide its crew with iPhone XRs loaded with a selection of apps to help offer customers additional assistance during their journey.
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A total of 450 crew members will have access to all of the necessary flight information inflight via their iPad 4th Gen tablet devices.
FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience.
Lufthansa will provide its 20,000 flight attendants with iPad minis, as part of a major digital transformation programme.
Flight attendants are using handheld devices and big data to provide the most loyal customers with a more personalised onboard experience.
Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.
The two parties are co-developing a “CrewTab” solution, which is being designed to enhance in-flight service delivery and increase personalisation.
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