REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news, analysis and insight relating to hospitality in the aviation, transport and travel industries.
Qatar Airways is celebrating the Lunar New Year with passengers travelling to and from Far East Asia with festive products and cuisine inspired by Chinese culture and the Year of the Rabbit.
Porter Airlines has unveiled details of its updated premium inflight service offering, with a distinct digital passenger experience and a new level of food and beverage service.
British Airways has appointed a full-time Master of Wine to elevate the premium experience for its customers both on the ground and up in the air.
Virgin Atlantic is to offer passengers a fun and festive menu for Christmas. Customers travelling in every cabin on selected flights from 24 to 26 December will be served seasonal favourites.
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Details to be announced soonContent plans: Autonomous operations. Find out more >>
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Emirates is ensuring passengers feel festive for the whole month of December, with seasonal food in its lounges at Dubai International Airport and onboard.
The ‘Feel the Pause’ series, launched in partnership with health-tech platform Shyft, consists of body stretches, sleep inducing stories and guided meditation.
Business Class passengers on long-haul flights with SWISS can now pre-order their inflight meal online free of charge ahead of their departure.
The Etihad Airways economy class experience is being upgraded with sustainability and an improved guest experience in mind, including new soft furnishings and tableware.
23-25 May 2023, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
23-25 May 2023, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Virgin Atlantic’s latest onboard innovation, ‘The Booth’, is an Upper Class social space on its A350s, designed for leisure passengers.
Delta Air Lines is partnering with a number of leading consumer brands to stimulate wellbeing across the passenger journey.
All Nippon Airways (ANA) has introduced an expanded inflight meal menu, featuring healthier dishes and ingredients with less environmental impact.
Virgin Australia has unveiled a refreshed Business Class and Economy Class menu, in time for the Australian summer holiday season.
Alaska has become the first US airline to introduce inflight water service free of single-use plastic bottles and plastic cups.
Singapore Airlines has partnered with wellness brand Golden Door to bring wellbeing options for passengers travelling between Singapore and the US.
The new menus aim to reduce waste and weight onboard Finnair’s flights, in line with its ambitions to become carbon neutral by 2045.
Switching to a more sustainable inflight serviceware has the potential to remove 28 million single-use plastic dishes and cutlery every year.
The Onboard Hospitality team has this year announced the winners of the 2021 Onboard Hospitality Awards by video.
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