FTE examines recent techniques adopted by airlines and airports to streamline the boarding experience, while ensuring a safe passenger experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
FTE examines recent techniques adopted by airlines and airports to streamline the boarding experience, while ensuring a safe passenger experience.
Select domestic and regional Air New Zealand lounges have reopened, with new measures introduced in response to the global COVID-19 pandemic.
Delta Air Lines is introducing safety barriers made from plexiglass for airport check-in lobbies, departure gates and Delta Sky Club counters.
British Airways is refreshing its First and Club lounges at Chicago O’Hare, Edinburgh and Berlin airports, as part of its £6.5bn investment plan.
The new lounges will offer more open space, upgraded facilities and a wide array of F&B options, all tailored to the needs of SIA’s customers.
Expected to open in 2020, the lounge forms part of the airline’s commitment to invest in new and existing lounges with guests’ comfort in mind.
The virtual reality representation of the lounge provides Qantas with the opportunity to preview the design before the build begins.
The yoga and meditation space is available for Cathay Pacific passengers at The Pier Business Class lounge at Hong Kong International Airport (HKIA).
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SriLankan Airlines passengers at Bandaranaike International Airport can enjoy a personal virtual reality cinema in the airline’s business class lounge.
United customers travelling in United Polaris business class will now be able to relax and dine before their flight in the new United Polaris lounge at LAX.
The new lounge is a response to the high demand for the two existing Business lounges in Terminal 1A Schengen area, due to the increase in passenger numbers.
The lounge will be split into three main zones: a business area with workstations, a quiet lounge and rest area with a view of the runway, and a dining area.
Using headsets provided by Inflight VR, guests can enjoy immersive virtual reality video content while waiting for their flight.
The enhanced lounges feature various privacy options, market hall-style food areas, elegant Swiss-made furniture and clear SWISS design lines.
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