Redefining the end-to-end passenger experience | Independent news and events
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
The new lounge will provide passengers with a unique local experience, while offering free Wi-Fi, charging points and various facilities and services.
Expected to open in 2020, the lounge forms part of the airline’s commitment to invest in new and existing lounges with guests’ comfort in mind.
The virtual reality representation of the lounge provides Qantas with the opportunity to preview the design before the build begins.
The yoga and meditation space is available for Cathay Pacific passengers at The Pier Business Class lounge at Hong Kong International Airport (HKIA).
SriLankan Airlines passengers at Bandaranaike International Airport can enjoy a personal virtual reality cinema in the airline’s business class lounge.
The enhanced lounges feature various privacy options, market hall-style food areas, elegant Swiss-made furniture and clear SWISS design lines.
Following in the footsteps of the likes of Schiphol and Dubai International, Hamburg Airport is exploring the potential of gate delivery for F&B.
Orlando International will be the first US airport to fully deploy the U.S. Customs & Border Protection (CBP) Biometric Entry and Exit Program.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
During the end-to-end biometrics trial, personal data collected at the airport’s self-service bag drops will be recognised by new automated self-boarding gates.
The Private Suite includes personalised check-in and baggage handling, private screening and an airfield transfer to the aircraft in a BMW 7-Series.
Brussels Airlines has teamed up with a number of brands – including Lexus, Miele, Grohe, Corian and Dyson – to introduce new experiences in the lounge.
Etihad Airways and Emirates are trialling SkyLights’ Bravo Evo headset, while travellers visiting Aviapartner’s lounge at Fiumicino Airport can use Inflight VR’s own solution.
Swiss International Air Lines has introduced a new SWISS First Class Lounge in Zurich Airport’s Terminal A for its First Class travellers and HON Circle Members.
Austrian Airlines has upgraded its Senator Lounge and two Business Class Lounges at Vienna Airport, providing a sense of place and offering various relaxation points for travellers.
Get Future Travel Experience news & updates sent to your inbox
