REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Star Alliance is now offering paid access to its branded lounge at Amsterdam Airport Schiphol, meaning it is available to all passengers travelling with member airlines regardless of membership status or cabin class.
Star Alliance is now offering pay-per-use access to its lounge at Rome Fiumicino Airport. The lounge welcomes all Star Alliance passengers regardless of membership status or cabin class.
Emirates is ensuring passengers feel festive for the whole month of December, with seasonal food in its lounges at Dubai International Airport and onboard.
Air France has unveiled its fully redesigned lounge in Terminal 1 at Munich Airport. The updated 227sqm space is said to offer a “French-style travel experience”.
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Details to be announced soonContent plans: Autonomous operations. Find out more >>
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Dubai International Airport has introduced a new gaming lounge concept with the opening of Game Space. The aim is to enhance the traveller experience during dwell time at the airport.
The new lounge boasts a spacious seating area that can accommodate up to 107 guests, as well as shower room facilities and other services.
The new 37,000 sqm boarding area for Schengen and domestic flights features 23 new gates, creating an additional capacity for six million passengers annually.
The lounge will offer enhanced services, including lockers for hand luggage, sleeping areas and showers, and will operate on 80% renewable energy.
23-25 May 2023, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
23-25 May 2023, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
AEGEAN has opened a new Business Lounge at Athens International Airport, providing functionality, comfort and state-of-the-art technology.
Budapest Airport’s new 40-seat, 107 sqm lounge, operated by Plaza Premium Group, offers high quality services and a convenient environment for passengers.
The 16 smart lounges, developed by Italian startup Zzzleepandgo, provide a place for passengers to work, rest or stay overnight.
Both lounges have been designed to showcase Italian excellence, and offer Wi-Fi connectivity and a new contactless reading experience.
The airline will integrate games on its SkyConnect IFE system, and set up arcade machines and tablets in the Crown Lounge at Queen Alia International Airport.
Emirates has announced that it will be reopening its signature premium lounge service at over 20 airports in its network by February.
Alaska Airlines has opened its brand-new lounge at San Francisco International Airport (SFO), featuring Bay-Area inspired amenities.
British Airways has announced that it will move to the next phase of its lounge reopening plan with the opening of its Concorde Room at JFK and Heathrow Airport.
British Airways has unveiled its new ’Forty Winks’ nap lounge, featuring power nap sleep pods, currently available at its First Lounge at London Heathrow.
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