REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
The new 37,000 sqm boarding area for Schengen and domestic flights features 23 new gates, creating an additional capacity for six million passengers annually.
The lounge will offer enhanced services, including lockers for hand luggage, sleeping areas and showers, and will operate on 80% renewable energy.
AEGEAN has opened a new Business Lounge at Athens International Airport, providing functionality, comfort and state-of-the-art technology.
Budapest Airport’s new 40-seat, 107 sqm lounge, operated by Plaza Premium Group, offers high quality services and a convenient environment for passengers.
The 16 smart lounges, developed by Italian startup Zzzleepandgo, provide a place for passengers to work, rest or stay overnight.
British Airways has announced that it will move to the next phase of its lounge reopening plan with the opening of its Concorde Room at JFK and Heathrow Airport.
British Airways has unveiled its new ’Forty Winks’ nap lounge, featuring power nap sleep pods, currently available at its First Lounge at London Heathrow.
Alaska Airlines has shared plans for a new lounge at San Francisco International Airport’s Terminal 2, and the rollout of a new two-tier Lounge membership.
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JetBlue has announced that it will end its back-to-front boarding policy and will instead board passengers in groups, in preparation for return to normal.
Among some of the main features of the revamped lounge are a coffee bar, a library, dedicated office space, as well as a new menu and food ordering system.
Orlando International Airport is taking part in a pilot programme to test a crowd monitoring system, which can measure the number of people at gate areas.
FTE examines recent techniques adopted by airlines and airports to streamline the boarding experience, while ensuring a safe passenger experience.
Select domestic and regional Air New Zealand lounges have reopened, with new measures introduced in response to the global COVID-19 pandemic.
Delta Air Lines is introducing safety barriers made from plexiglass for airport check-in lobbies, departure gates and Delta Sky Club counters.
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