REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Alaska Airlines has shared plans for a new lounge at San Francisco International Airport’s Terminal 2, and the rollout of a new two-tier Lounge membership.
JetBlue has announced that it will end its back-to-front boarding policy and will instead board passengers in groups, in preparation for return to normal.
Among some of the main features of the revamped lounge are a coffee bar, a library, dedicated office space, as well as a new menu and food ordering system.
Orlando International Airport is taking part in a pilot programme to test a crowd monitoring system, which can measure the number of people at gate areas.
FTE examines recent techniques adopted by airlines and airports to streamline the boarding experience, while ensuring a safe passenger experience.
Immfly Lounge is now available at Las Américas International Airport, providing passengers with customised digital entertainment streaming.
United Airlines has opened its newest Club lounge, following its move to LaGuardia Airport’s new Terminal B Eastern Concourse.
American has opened a new Flagship Lounge, Flagship First Dining and renovated Admirals Club in Terminal D at Dallas Fort Worth International Airport.
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The new lounge will provide passengers with a unique local experience, while offering free Wi-Fi, charging points and various facilities and services.
Expected to open in 2020, the lounge forms part of the airline’s commitment to invest in new and existing lounges with guests’ comfort in mind.
The virtual reality representation of the lounge provides Qantas with the opportunity to preview the design before the build begins.
The yoga and meditation space is available for Cathay Pacific passengers at The Pier Business Class lounge at Hong Kong International Airport (HKIA).
SriLankan Airlines passengers at Bandaranaike International Airport can enjoy a personal virtual reality cinema in the airline’s business class lounge.
United customers travelling in United Polaris business class will now be able to relax and dine before their flight in the new United Polaris lounge at LAX.
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