REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
The airline will integrate games on its SkyConnect IFE system, and set up arcade machines and tablets in the Crown Lounge at Queen Alia International Airport.
Emirates has announced that it will be reopening its signature premium lounge service at over 20 airports in its network by February.
Alaska Airlines has opened its brand-new lounge at San Francisco International Airport (SFO), featuring Bay-Area inspired amenities.
British Airways has announced that it will move to the next phase of its lounge reopening plan with the opening of its Concorde Room at JFK and Heathrow Airport.
British Airways has unveiled its new ’Forty Winks’ nap lounge, featuring power nap sleep pods, currently available at its First Lounge at London Heathrow.
FTE examines recent techniques adopted by airlines and airports to streamline the boarding experience, while ensuring a safe passenger experience.
Select domestic and regional Air New Zealand lounges have reopened, with new measures introduced in response to the global COVID-19 pandemic.
Delta Air Lines is introducing safety barriers made from plexiglass for airport check-in lobbies, departure gates and Delta Sky Club counters.
7-9 June 2022, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
7-9 June 2022, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-10 Nov 2022, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
ARIA Resort & Casino, Las Vegas
6-9 Sep 2022, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
British Airways is refreshing its First and Club lounges at Chicago O’Hare, Edinburgh and Berlin airports, as part of its £6.5bn investment plan.
The new lounges will offer more open space, upgraded facilities and a wide array of F&B options, all tailored to the needs of SIA’s customers.
Immfly Lounge is now available at Las Américas International Airport, providing passengers with customised digital entertainment streaming.
United Airlines has opened its newest Club lounge, following its move to LaGuardia Airport’s new Terminal B Eastern Concourse.
American has opened a new Flagship Lounge, Flagship First Dining and renovated Admirals Club in Terminal D at Dallas Fort Worth International Airport.
The new lounge will provide passengers with a unique local experience, while offering free Wi-Fi, charging points and various facilities and services.
Get Future Travel Experience news & updates sent to your inbox
