Redefining the end-to-end passenger experience | Independent news and events
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
The new lounge is a response to the high demand for the two existing Business lounges in Terminal 1A Schengen area, due to the increase in passenger numbers.
The lounge will be split into three main zones: a business area with workstations, a quiet lounge and rest area with a view of the runway, and a dining area.
Using headsets provided by Inflight VR, guests can enjoy immersive virtual reality video content while waiting for their flight.
The enhanced lounges feature various privacy options, market hall-style food areas, elegant Swiss-made furniture and clear SWISS design lines.
Following in the footsteps of the likes of Schiphol and Dubai International, Hamburg Airport is exploring the potential of gate delivery for F&B.
Etihad Airways and Emirates are trialling SkyLights’ Bravo Evo headset, while travellers visiting Aviapartner’s lounge at Fiumicino Airport can use Inflight VR’s own solution.
Swiss International Air Lines has introduced a new SWISS First Class Lounge in Zurich Airport’s Terminal A for its First Class travellers and HON Circle Members.
Austrian Airlines has upgraded its Senator Lounge and two Business Class Lounges at Vienna Airport, providing a sense of place and offering various relaxation points for travellers.
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easyJet has developed a new mobile solution to speed-up the pre-flight boarding process, increase flexibility and cut costs at Geneva Airport, using Panasonic handheld devices.
Budapest Airport has introduced a new VIP service which promises exclusivity, relaxation, comfort and a personal touch, located in the new VIP lounge in Terminal 2A.
Premium passengers can now enjoy the Flagship Lounge and restaurant-style Flagship Dining before boarding their flights at LAX.
Passengers will have dedicated security access, departure gates will be located nearby, and so-called “racetracks” will provide shorter boarding times.
British Airways, working with Los Angeles International Airport, Vision-Box and US CBP, is trialling biometric self-boarding for international flights.
During the two-month “Virtual Cinema” pilot, passengers can watch a selection of 2D, 3D and 180°/360° content in the SkyTeam lounge at Dubai International.
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