REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Among some of the main features of the revamped lounge are a coffee bar, a library, dedicated office space, as well as a new menu and food ordering system.
Orlando International Airport is taking part in a pilot programme to test a crowd monitoring system, which can measure the number of people at gate areas.
FTE examines recent techniques adopted by airlines and airports to streamline the boarding experience, while ensuring a safe passenger experience.
Select domestic and regional Air New Zealand lounges have reopened, with new measures introduced in response to the global COVID-19 pandemic.
Delta Air Lines is introducing safety barriers made from plexiglass for airport check-in lobbies, departure gates and Delta Sky Club counters.
American has opened a new Flagship Lounge, Flagship First Dining and renovated Admirals Club in Terminal D at Dallas Fort Worth International Airport.
The new lounge will provide passengers with a unique local experience, while offering free Wi-Fi, charging points and various facilities and services.
Expected to open in 2020, the lounge forms part of the airline’s commitment to invest in new and existing lounges with guests’ comfort in mind.
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The virtual reality representation of the lounge provides Qantas with the opportunity to preview the design before the build begins.
The yoga and meditation space is available for Cathay Pacific passengers at The Pier Business Class lounge at Hong Kong International Airport (HKIA).
SriLankan Airlines passengers at Bandaranaike International Airport can enjoy a personal virtual reality cinema in the airline’s business class lounge.
United customers travelling in United Polaris business class will now be able to relax and dine before their flight in the new United Polaris lounge at LAX.
The new lounge is a response to the high demand for the two existing Business lounges in Terminal 1A Schengen area, due to the increase in passenger numbers.
The lounge will be split into three main zones: a business area with workstations, a quiet lounge and rest area with a view of the runway, and a dining area.
Get Future Travel Experience news & updates sent to your inbox
