On the Ground: Baggage

The IATA Annual General Meeting resolved to support the global deployment of Radio Frequency Identification (RFID) for baggage tracking.

Airlines across the world earned approximately $28.1 billion in revenue from baggage fees in 2018, according to a report by IdeaWorksCompany and CarTrawler.

According to SITA, airlines that are adding tracking at more points of the baggage journey are seeing a huge improvement in bag delivery globally.

Passengers departing with Thomas Cook Airlines from London Gatwick will now be able to check-in their baggage from their own home.

Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.

The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.