Redefining the end-to-end passenger experience | Independent news and events
The latest news relating to airline and airport baggage handling processes, covering self-service bag drop, common use baggage solutions, home-printed bag tags, NFC/RFID permanent bag tags, baggage tracking and baggage reconciliation.
Airlines across the world earned approximately $28.1 billion in revenue from baggage fees in 2018, according to a report by IdeaWorksCompany and CarTrawler.
According to SITA, airlines that are adding tracking at more points of the baggage journey are seeing a huge improvement in bag delivery globally.
Passengers departing with Thomas Cook Airlines from London Gatwick will now be able to check-in their baggage from their own home.
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.
The self-service bag drop system, supplied by ICM, will ensure a much simpler and faster check-in and bag drop process in Hongqiao Airport’s renewed T1.
Passengers can use the Scan&Fly technology when flying domestically from Rio de Janeiro and will soon also be able to do so at São Paulo-Guarulhos airport.
Andrew Middleton, Director of Ancillary Revenue at easyJet, explains the motivations behind the new home check-in and baggage delivery service.
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Passengers flying from Amsterdam Airport Schiphol are able to have their luggage collected from their home or hotel and checked-in at the airport.
The new doorstep check-in and baggage collection service allows passengers to check in for their flight and hand over their baggage from their home or office.
The CHECKITXPRESS self-service bag drop system will expedite processing times, as traffic at Vancouver International Airport is expected to increase.
FTE explores how airlines and airports are turning to electronic bag tags, remote check-in, baggage delivery and robotics to optimise baggage handling.
The new Home Check-in service allows passengers to check in for their flights and have their checked luggage collected from anywhere in Dubai.
The 14th annual SITA Baggage Report shows that airlines around the world have again improved the rate of baggage delivery, with the mishandling rate dropping by 70% since 2007.
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