Adelaide Airport will introduce new check-in kiosks and bag drop units, as the airport moves to a common-use self-service platform.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
Adelaide Airport will introduce new check-in kiosks and bag drop units, as the airport moves to a common-use self-service platform.
FTE explores how permanent electronic bag tags, drive through bag drop and door-to-door baggage delivery could reshape the baggage process.
Passengers now receive real-time baggage tracking updates via Delta Air Lines’ app, following the investment in RFID technology.
EVA Air has become the first Asian carrier to adopt the RIMOWA Electronic Tag, the first fully integrated mobility solution for luggage.
British Airways’ Philip Osmond and Portr’s Paul Mewett explain how the new ‘AirPortr + Bag Check-In’ Service could redefine the bag drop experience.
JetBlue’s Joanna Geraghty discusses JetBlue’s trial of e-tags, and considers how the likes of Uber, Lyft and FedEx can help deliver a simplified travel experience.
Passengers flying with Ryanair, Flybe, CityJet and Aer Lingus can use the new self-service bag drop kiosks, with the latter offering “touchless bag drop”.
Star Alliance’s Justin Erbacci discusses the new Alliance IT hub for baggage and the creation of standardised process for self-service and automation.
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Alitalia has introduced 40 self-service check-in kiosks and 10 self-service bag drop units as part of its efforts to streamline the airport experience.
Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.
FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
Delta says the investment in Radio Frequency Identification (RFID) technology will deliver superior baggage tracking and increased transparency.
Samsonite has launched its new “Track&Go” technology, which allows travellers to track their suitcase via the Travlr by Samsonite app.
Hong Kong Airlines has revealed that it will introduce six self-service bag drop machines at Hong Kong International Airport.
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